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AbstractThe female solo travel trend is getting very popular globally, but females often face challenges related to their safety and security during their travel. The current study aims to identify the association among electronic word‐of‐mouth (e‐WoM), brand reputation, brand engagement, attitude towards the brand and Indian solo female travellers' hotel booking intention with the moderating role of perceived risk by incorporating the Stimulus‐Organism‐Response (S‐O‐R) theory. A survey was conducted with 218 Indian solo female travellers to meet the study's objectives. Findings revealed that e‐WoM positively impacts the hotel brand reputation, brand engagement, attitude of respondents towards the hotel brand and hotel booking intention. Moreover, brand reputation and brand engagement influence the hotel booking intention. However, no association is found between attitude towards hotel brands and hotel booking intention. Perceived risk moderates the association between e‐WoM and Indian solo female travellers' hotel booking intention. In addition, theoretically, a research framework is developed by extending the S‐O‐R theory with perceived risk as a moderating factor. Moreover, this study contributes numerous practical implications for the stakeholders of the Indian hospitality industry.

Festivals and events come with their own unique challenges and opportunities, so destinations must consider their responsibility to local people and host them sustainably. This book covers the sustainability, community involvement and destination marketing aspects of festivals and events, as well as marketing, branding and promotion.

Purpose
Manufacturing firms must embrace smart technologies and develop complex leadership approaches to achieve sustainability. Using the dynamic capability theory, this paper aims to examine the influence of the adoption of industry 4.0 technologies (AT) and paradoxical leadership (PL) on corporate sustainable performance (CSP) of manufacturing small-medium enterprises (SMEs) in Malaysia. Moreover, organisational ambidexterity (OA) is a mediator and strategic flexibility (SF) is a moderator in the study.


Design/methodology/approach
The study is a cross-sectional, quantitative study design that collected 395 usable responses through a simple random sampling technique and a close-ended structured questionnaire. Structural equation modelling (SEM) procedures were followed to analyse the data.


Findings
The statistical outcome implies that the AT significantly influence CSP and OA and mediate with CSP in the presence of OA. Moreover, PL shows a significant impact on OA, is insignificant on CSP and mediates with OA and CSP. The authors found a significant association between OA and CSP; however, SF did not provide evidence of a moderate effect.


Research limitations/implications
The findings of this study clarify the role that organisational capabilities (OA, AT, PL and SF) play in fostering sustainability. The authors suggest incorporating SMEs from different geographies in other sectors by applying diverse methodologies and relevant constructs.


Practical implications
The result injects new perspectives into policy, managerial and individual levels. Installing OA, AT, PL and SF makes SMEs sustainable.


Originality/value
The empirical validation of the influence of OA and AT on CSP and the interaction of PL and SF enriches the organisational and entrepreneurial literature.

The focus of governments around the globe to accelerate economic growth through market-driven policies has resulted merely in increasing GDP while deterring certain groups from becoming a part of their development agenda. This turned the focus of leading international developmental communities toward the concept of inclusive growth that strives to reduce poverty and inequality by creating equitable and productive opportunities for all sections of society, including the often-excluded ones. Considering its profound and wide-ranging impacts on the destination's economy, the tourism industry has been identified as a harbinger of inclusive growth. The conception of tourism-led inclusive growth remains contended in the academic literature. Therefore, as an attempt to contribute to the existing debate, the present study has been undertaken to explore the rapport between tourism and inclusive growth by systematically reviewing the scientific literature and the evolutionary nuances of this research field. The literature for this purpose was derived from the two most renowned databases viz. Scopus and Web of Science. The content analysis of 27 systematically selected articles performed in the present study highlighted a set of seven noteworthy research areas/themes and a variety of topics under each theme that shape the knowledge structure of the underlying research field. The overall analysis calls for further investigations in the tourism sectors of low-income nations to find significant empirical evidence that may validate the hypothesis of tourism-led inclusive growth and signals a need for evidence-based frameworks to harness inclusive growth through tourism development.

Purpose
This paper aims to explore the role of perceived organizational injustice (POI) leading to workplace conflict in determining organizational performance (OP) among healthcare employees. This paper also examines the serial mediating effects of moral disengagement (MD) and knowledge hiding (KH).


Design/methodology/approach
In all, 244 public and private hospital employees in Pakistan provided the data set.


Findings
According to partial least squares-structural equation modeling findings, the negative association between POI and OP was serially mediated by KH and MD. The recovery process underlying the linkage between POI and OP is tested and highlighted in this paper as a first step in unraveling it.


Research limitations/implications
The findings highlight the significance of taking moral and KH models into account when attempting to understand the moral cognitive processes that employees go through when they see injustice. Organizations should guarantee the equitable distribution of incentives and resources, as distributive and procedural justices are concerned with organizations.


Originality/value
By directing actions meant to prevent MD and KH, the findings may potentially inspire new, more focused treatments to safeguard patient safety and avoid losses in the healthcare industry. One way to reduce unethical conduct and MD is to have people declare or agree to a code of ethics.