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PurposeThe purpose of this paper is to present a framework for prioritizing intellectual capital (IC) indicators, as well as suggesting key improvement areas by using the Delphi approach and analytic hierarchy process (AHP) analysis.Design/methodology/approachThe effectiveness of the framework is demonstrated through the case study of a public sector research and development organization.FindingsThis paper identifies three major characteristics of the framework: weighing indicators that should be based on an organization's strategies and contexts; employing multiple processes (Delphi and AHP approaches) which can overcome the limitation of a single methodology; and providing a visual map that can help management identify which indicators and related activities need attention and should be improved.Originality/valueThis research contributes to the literature and practices in several ways. First, this paper provides a practical and operational guideline on how to engage in IC management efficiently. Second, the authors try to integrate IC management into traditional management tools (e.g. quality management) by employing the concept of an operational feedback process and three screening processes. Third, this paper tests the possibility of using a Delphi approach in prioritizing IC indicators.