Gauging the Acceptance of Contact Tracing Technology: An Empirical Study of Singapore Residents' Concerns and Trust in Information Sharing
In: Regulatory Insights on Artificial Intelligence: Research for Policy 2021
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In: Regulatory Insights on Artificial Intelligence: Research for Policy 2021
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In response to the COVID-19 pandemic, governments began implementing various forms of contact tracing technology. Singapore's implementation of its contact tracing technology, TraceTogether, however, was met with significant concern by its population, with regard to privacy and data security. This concern did not fit with the general perception that Singaporeans have a high level of trust in its government. We explore this disconnect, using responses to our survey (conducted pre-COVID-19) in which we asked participants about their level of concern with the government and business collecting certain categories of personal data. The results show that respondents had less concern with the government as compared to a business collecting most forms of personal data. Nonetheless, they still had a moderately high level of concern about sharing such data with the government. We further found that income, education and perceived self-exposure to AI are associated with higher levels of concern with the government collecting personal data relevant to contact tracing, namely health history, location and social network friends' information. This has implications for Singapore residents' trust in government collecting data and hence the success of such projects, not just for contact tracing purposes but for other government-related data collection undertakings.
BASE
Singapore hasrecently amended its Consumer Protection (Fair Trading) Act in response to calls for tougher action against unscrupulous traders. The revisions were aimed at strengthening the government's ability to deter and punish errant traders, witha focus on deterrence. To this end, the government introduced new investigatory powers, enhanced court powers and added one substantive consumer remedy. Despite this, the authors argue that Singapore's consumer protection regime remains inadequate because: unfair practices have yet to attract criminalsanctions; no guidelines were issued to provide transparency and clarity on how the broad investigatory powers and harsher court powers are to be implemented; no measures to encourage reform were introduced; and consumer remedies remain insufficient. In this article, the revisions are discussed with a comparison tothe Hong Kong and Australian regimes. Suggestions for further reform are then made for the purpose of achieving a more robust and comprehensive consumer protection regime.
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