Reinventing Texas Government
Frontmatter -- Contents -- Acknowledgments -- Introduction: Change in Texas -- 1. History and Development of the Survey of Organizational Excellence -- 2. The Survey Concept in Organizational Development -- 3. Guidelines for Understanding the SOE Data -- 4. Procedures for Organizational Assessment and Intervention -- 5. Using the SOE in Changing the Organization -- 6. Some Results from Organizations Using the SOE -- 7. How the Pursuit of Quality Undermines the Mass Production/Bureaucratic Model -- 8. Creating the New Paradigm: Thinking Organizations -- Appendix A. Survey of Organizational Excellence -- Appendix B. Examples of Custom Questions and Use of Additional Demographic Options -- Appendix C. Survey Checklists -- Appendix D. Survey Customers -- Notes -- Bibliography -- Index
