Suchergebnisse

Governments worldwide are concerned for efficient production of services to customers. To improve quality of services and to make service production more efficient, information and communication technology (ICT) is largely exploited in public administration (PA). Succeeding in this exploitation calls for large-scale planning which embraces issues from strategic to technological level. In this planning the notion of enterprise architecture (EA) is commonly applied. One of the sub-architectures of EA is business architecture (BA). BA planning is challenging in PA due to a large number of stakeholders, a wide set of customers, and solid and hierarchical structures of organizations. To support EA planning in Finland, a project to engineer a government EA (GEA) method was launched. In this chapter, we analyze the discussions and outputs of the project workshops and reflect emerged issues on current e-government literature. We bring forth insights into and suggestions for government BA and its development. ; peerReviewed

In government, support for strategic political steering, administrative and cross-sectoral development, and integration of processes and systems can be sought out of enterprise architecture (EA) planning. To facilitate this, a proper EA method covering essential government levels is needed. A constructive case study has been carried out to create an adaptation model of Finnish government EA (GEA) grid. The study builds on general principles of method adaptation and observations about GEA method engineering and its pilot adaptations in Finnish State Administration. The model presents systematic guidelines for situational GEA grid adaptation and reuse in Finnish State administration. The model supports GEA grid adoption as a strategic tool for planning and management of organizational change. It facilitates prioritization of government goals, communication and commitment among government actors, and implementation of government interoperability. ; nonPeerReviewed

Local governments cover multiple service sectors and are typically organized into diversified, deeply hierarchical organizations. Public services offered are tangible, mostly non-IT-critical, and heavily dependent on human resources. Information management is mainly manual in strategy and management processes. In this case study of a large Finnish local government organization, enterprise architecture (EA) is proposed as a tool for improving the coherency of the local government and its alignment to IT and other resources. We ask, what kind of EA descriptions local government agencies need for coherency management, and how to organize them. We apply action design research principles at the Kouvola City concern by adapting the Finnish Government EA Grid there. The business architecture is unfolded to evaluate the target state for a planned change. The results give new insights into transformation of the local government towards new public management related operation models, government-IT alignment, and further development of EA description tools and repositories for public administration use. ; peerReviewed

In order to lead a local government towards its politically set strategic objectives, the vision of the overall status quo, as well as of the desired target state of the complex multi-agent system have to be clear. To encounter the challenges of the change management in merging six former local governments into one, in forming a new NPM related operation model, in planning and leading strategic political objectives, and in order to leverage on the information usability produced in everyday governance practices, a Government Enterprise Architecture (GEA) method has been adopted in the city of Kouvola in Finland. The study is a case study by action research adopting the Finnish GEA method in situ by exploiting Gea grid adaptation model (Geagam). The required adaptation of the GEA grid for the case is described and the adoption analyzed. ; peerReviewed