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An influence of the electronic governance means for the public sector reform of interaction with the community and other governance institutions is analyzed in this article. The advantage of electronic governance usage in the cases of the creation of public value and the elimination of negative factors in the public administration sphere is discussed too. The success principles of the electronic governance implementation for the selection of electronic governance policy directions and the priorities of the state long term strategy are analyzed in detail. Lastly, the impact of electronic governance means for the effective transformation of public administration is also widely discussed there. ; Straipsnyje analizuojami elektroninės valdžios sėkmingo įgyvendinimo principai, leidžiantys efektyviai transformuoti viešąjį sektorių ir jo ryšį su visuomene. Analizuojama elektroninės valdžios įtaka keičiant viešojo sektoriaus sąveikavimo su visuomene procesus efektyvaus administravimo linkme, įvertinamos konkrečios galimybės elektroninės valdžios priemonėmis pašalinti neigiamus valstybės valdymo aspektus, aptariama elektroninės valdžios įtaka kuriant viešąją vertę.

Nowadays electronic government starts dominating in all world countries. Some states are more experienced, while others have just started implementing it. Nevertheless, regardless of which models the country had reached, all of them should make the progress. It is important to try to overlook and analyze in essence the e-government services maturity and "E-Diamond" models at the public administration level, that are used in various countries. Having studied the peculiarities of stage models of electronic government services and having carried out their comparative analysis, the work shows the main similarities and differences of the models. Implementation of electronic government services in stage models is grounded on the complexity of service integration—a deeper integration of electronic government services is possible only having stepped through the lower integration stage. Swedish scientists A. Persson and G. Goldkuhl consider this policy of stage integration of services to be a disadvantage and they developed a contrapositional model "E-Diamond" which provides conditions to set free the stages and let them operate individually, not dependent on each other. Stages' models have different requirements for self-identification in information systems. "ANAO," "SAFAD," "Hiller&Belanger" stages' models require self-identification passing from the second to the third levels, while in stages' models "Lee&Layne" and "Recreation of Public Sector Processes" requirements for self-identification appear in the second stages of providing electronic government services. Having carried out comparative analysis of all models of electronic government services six key features of the model are distinguished, such as possible levels of implementation, attributes of different levels, targeting the customer, targeting the inside processes, possibility to evaluate services, technological background. However, out of six features the main ones are considered to be the feature of targeting at the inside organizational processes of self-government and the feature of targeting at the customer. The implementation of the above mentioned features is identified in the models of "Stages" and "E-Diamond." Both of them are quite equally targeted at restructuring inside processes and meeting the needs of customers. Assessing the models of "Stages" and "E-Diamond" according to this rather neutral targeting, they can be applied in economically developing as well as highly developed countries, thus can be considered to be universal. All in all, despite which model is used, there are lots of areas, where governments should improve their actions. They should look ahead, if they want to do their best at e-government policy. ; Tikslas – atskleisti elektroninės valdžios paslaugų pakopų ir "E. deimanto" modelių kūrimo bei taikymo viešojo administravimo institucijose ypatumus ir skirtumus, nustačius šių modelių bendruosius požymius, jais remiantis atlikti elektroninės valdžios paslaugų pakopų ir "E. deimanto" modelių lyginamąją analizę. Metodologija – nagrinėjant nurodytus elektroninės valdžios paslaugų modelius, taikyti sisteminės analizės, koncepcinės lyginamosios analizės ir dinaminio modeliavimo metodai leidžia geriau atskleisti elektroninės valdžios paslaugų integravimo viešojo sektoriaus institucijose problemas. [.]

Purpos– the aim ok this paper is to develop a Holistic Electronic Government Services Integration Model which could ensure the efficient integration of electronic government services in the local self-government level. Methodolog– the following analyses have been carried out in thirkpaper: theoretical-systematic; normative and conceptual comparative analysis of the researcha A method of modeling has also been applied. Finding– the scientific work analyzes the improvement opportunities of the models of electronic government services and their application alternatives in Lithuanian municipalities. The newly developed model of electronic government services that has been designed basng on the principle of integrating online expert consultation is primarily targeted at improvement of inside processes' changes of an organization. Practicing the application of that model in the local self-government level starting with improvement of inside processes of an organization should help adapt more accurately and efficiently to the changing needs of the society while providing electronic government services, thus establishing a higher public value. Practical implication– the practical novelty of work is reflected not only through the integration opportunities' assessment of the principle of online expert consultation services into the theoretical models of electronic government services that have already been developed by the scientists, but also on the basis of this principle there has been created a "Holistic Electronic Government Services Integration Model" in accordance with "E-Diamond" model basis and its practical application realization with the design of "The project of implementing the principle of online expert consultation on the model of electronic government services" for the future investigations. Originalit– the systematic, comparative analysis of the models of electronic government services carried out in the scientific work and the assessment of opportunities of their application in the self-government level have hardly been analyzed which makes the topic a novelty. With the help of the method of comparative analysis the models of electronic government services have been assessed and there has been distinguished the total of six. Two of them being the main common models of electronic government services have the features that enable the development of new models of electronic government services that are more targeted at changes taking place in public needs and inside organizational processes signifying the originality. ; Straipsnyje išanalizuoti elektroninės valdžios paslaugų pakopų ir "E. deimanto" modelių kūrimo bei taikymo viešojo administravimo institucijoje ypatumai, pranašumai ir trūkumai. Sukūrus šių modelių bendruosius požymius, jais remiantis atlikta elektroninės valdžios paslaugų pakopų ir "E. deimanto" modelių lyginamoji analizė, pateiktos šių modelių tobulinimo koncepcines rekomendacijos. Tyrimo originalumą pabrėžia elektroninės valdžios paslaugų modelių nuodugni koncepcinė analizė išskiriant šių modelių bendruosius požymius lyginamuoju aspektu. Nagrinėjant minėtus elektroninės valdžios paslaugų modelius, taikyti sisteminės analizės, koncepcinės lyginamosios analizės ir dinaminio modeliavimo metodai leido geriau atskleisti elektroninės valdžios paslaugų integravimo viešojo sektoriaus institucijose problemas ir jų tobulinimo galimybes. Atlikta elektroninės valdžios paslaugų pakopų ir "E. deimanto" modelių lyginamoji analizė bei detaliai išanalizuotos pakopų modelių transformacijos į "E. deimanto" modelį dinaminės kryptys leistų efektyviau integruoti naujai sukurtus, holistinius procesus apimančius modelius į skirtingų šalių viešojo sektoriaus sistemas, reglamentuojant šių modelių taikymo ypatumus nacionaliniuose teisės aktuose. Viena iš įgyvendinamų ir reguliariai tobulinamų savivaldybių funkcijų visose šalyse – viešųjų paslaugų teikimas visuomenei. Šių gyventojams ir verslui tiekiamų paslaugų spektras gana platus kievienoje valstybės savivaldos sistemoje, todėl savivaldybių teikiamų elektroninės valdžios paslaugų išmanymas būtų labai svarbus beveik visų lygių savivaldybių tarnautojams. Ekspertų teikiamos konsultacijos įtinklintų ekspertinių konsultacijų metu, paremtos pasiūlytu nauju, "E. deimanto" modelio pagrindu sukurtu holistiniu elektroninės valdžios paslaugų integravimo modeliu, ne tik padėtų savivaldybių tarnautojams geriau susipažinti su elektroninės valdžios paslaugų teikimo gyventojams ir verslui ypatumais, bet ir suteiktų galimybę tapti kompetentingais ir kvalifikuotais šios srities specialistais. Be to, pasiūlyto modelio ekspertinio savivaldybių tarnautojų tiesiogiai internetu konsultavimo paslaugų principas galėtų būti įgyvendinamas Lietuvos vidinėje arba / ir išorinėje viešojo sektoriaus sistemoje. Galiausiai galima teigti, jog sėkmingai įdiegus ir plačiai taikant savivaldybėms pasiūlytą holistinį elektroninės valdžios paslaugų integravimo modelį, būtų galima tikėtis efektyvesnio elektroninės valdžios paslaugų integravimo vietos savivaldos lygiu ir tikslesnio visuomenės lūkesčių įgyvendinimo.

Straipsnyje išanalizuoti elektroninės valdžios paslaugų pakopų ir "E. deimanto" modelių kūrimo beitaikymo viešojo administravimo institucijoje ypatumai, pranašumai ir trūkumai. Sukūrus šių modeliųbendruosius požymius, jais remiantis atlikta elektroninės valdžios paslaugų pakopų ir "E. deimanto"modelių lyginamoji analizė, pateiktos šių modelių tobulinimo koncepcinės rekomendacijos. Tyrimooriginalumą pabrėžia elektroninės valdžios paslaugų modelių išsami koncepcinė analizė išskiriantšių modelių bendruosius požymius lyginamuoju aspektu. Nagrinėjant elektroninės valdžios paslaugųmodelius, taikyti sisteminės analizės, koncepcinės lyginamosios analizės ir dinaminio modeliavimometodai, kurie leido geriau atskleisti elektroninės valdžios paslaugų integravimo viešojo sektoriausinstitucijose problemas ir jų tobulinimo galimybes. Atlikta elektroninės valdžios paslaugų pakopų ir"E. deimanto" modelių lyginamoji analizė bei detaliai išanalizuotos pakopų modelių transformacijosį "E. deimanto" modelį dinaminės kryptys leistų efektyviau integruoti naujai sukurtus holistinius procesusapimančius modelius įvairių šalių viešojo sektoriaus sistemose, reglamentuojant šių modeliųtaikymo ypatumus nacionaliniuose teisės aktuose.Comparative Aspects of Electronic Government Services' Maturity and"E-Diamond" Models, the Conceptual Features of Their ImprovementTadas Limba SummaryNowadays electronic government starts dominatingin all world countries. Some states are more experienced,while others just started implementing it.Nevertheless, which models the country had reached,all of them should make the progress. It is importantto try to overlook and analyse in essence the e-governmentservices maturity and "E-Diamond" modelsat the public administration level, that are usedin various countries.Having studied the peculiarities of stages' modelsof electronic government services and having carriedout their comparative analysis the work showsthe main similarities and differences of the models.Implementation of electronic government services instage models is grounded on the complexity of serviceintegration – a deeper integration of electronicgovernment services is possible only having steppedthrough the lower integration stage. Swedish scientistsA. Persson and G. Goldkuhl consider this policyof stage integration of services to be a disadvantageand they developed a contrapositional model "E-Diamond"which provides conditions to set free the stagesand let them operate individually, not dependenton each other. Stages' models have different requirementsfor self-identification in information systems."ANAO", "SAFAD", "Hiller&Belanger" stages'models require self-identification passing from thesecond to the third levels, while in stages' models"Lee&Layne" and "Recreation of Public Sector Processes"requirements for self-identification appear inthe second stages of providing electronic governmentservices.Having carried out comparative analysis of allmodels of electronic government services, there aredistinguished six key features of the models, such aspossible levels of implementation, attributes of differentlevels, targeting at the customer, targeting atthe inside processes, possibility to evaluate services,technological background. However, out of six featuresthe main ones are considered to be the featureof targeting at the inside organizational processes ofself-government and the feature of targeting at thecustomer. The implementation of the above mentionedfeatures is identified in the models of "Stages"and "E-Diamond". Both of them are quite equallytargeted at restructuring inside processes and meetingthe needs of customers. Assessing the models of"Stages" and "E-Diamond" according to this ratherneutral targeting, they can be applied in economicallydeveloping as well as highly developed countries,thus can be considered to be universal.All in all, despite which model is used, there arelots of areas, where governments should change andimprove their implementing models of e-governmentservices. They should look ahead, if they want to dotheir best at e-government conceptual and strategicalpolicy.

Straipsnyje išanalizuoti elektroninės valdžios paslaugų pakopų ir "E. deimanto" modelių kūrimo bei taikymo viešojo administravimo institucijoje ypatumai, pranašumai ir trūkumai. Sukūrus šių modelių bendruosius požymius, jais remiantis atlikta elektroninės valdžios paslaugų pakopų ir "E. deimanto" modelių lyginamoji analizė, pateiktos šių modelių tobulinimo koncepcinės rekomendacijos. Tyrimo originalumą pabrėžia elektroninės valdžios paslaugų modelių išsami koncepcinė analizė išskiriant šių modelių bendruosius požymius lyginamuoju aspektu. Nagrinėjant elektroninės valdžios paslaugų modelius, taikyti sisteminės analizės, koncepcinės lyginamosios analizės ir dinaminio modeliavimo metodai, kurie leido geriau atskleisti elektroninės valdžios paslaugų integravimo viešojo sektoriaus institucijose problemas ir jų tobulinimo galimybes. Atlikta elektroninės valdžios paslaugų pakopų ir "E. deimanto" modelių lyginamoji analizė bei detaliai išanalizuotos pakopų modelių transformacijos į "E. deimanto" modelį dinaminės kryptys leistų efektyviau integruoti naujai sukurtus holistinius procesus apimančius modelius įvairių šalių viešojo sektoriaus sistemose, reglamentuojant šių modelių taikymo ypatumus nacionaliniuose teisės aktuose.Comparative Aspects of Electronic Government Services' Maturity and "E-Diamond" Models, the Conceptual Features of Their ImprovementTadas Limba
SummaryNowadays electronic government starts dominating in all world countries. Some states are more experienced, while others just started implementing it. Nevertheless, which models the country had reached, all of them should make the progress. It is important to try to overlook and analyse in essence the e-government services maturity and "E-Diamond" models at the public administration level, that are used in various countries. Having studied the peculiarities of stages' models of electronic government services and having carried out their comparative analysis the work shows the main similarities and differences of the models. Implementation of electronic government services in stage models is grounded on the complexity of service integration – a deeper integration of electronic government services is possible only having stepped through the lower integration stage. Swedish scientists A. Persson and G. Goldkuhl consider this policy of stage integration of services to be a disadvantage and they developed a contrapositional model "E-Diamond" which provides conditions to set free the stages and let them operate individually, not dependent on each other. Stages' models have different requirements for self-identification in information systems. "ANAO", "SAFAD", "Hiller&Belanger" stages' models require self-identification passing from the second to the third levels, while in stages' models "Lee&Layne" and "Recreation of Public Sector Processes" requirements for self-identification appear in the second stages of providing electronic government services. Having carried out comparative analysis of all models of electronic government services, there are distinguished six key features of the models, such as possible levels of implementation, attributes of different levels, targeting at the customer, targeting at the inside processes, possibility to evaluate services, technological background. However, out of six features the main ones are considered to be the feature of targeting at the inside organizational processes of self-government and the feature of targeting at the customer. The implementation of the above mentioned features is identified in the models of "Stages" and "E-Diamond". Both of them are quite equally targeted at restructuring inside processes and meeting the needs of customers. Assessing the models of "Stages" and "E-Diamond" according to this rather neutral targeting, they can be applied in economically developing as well as highly developed countries, thus can be considered to be universal. All in all, despite which model is used, there are lots of areas, where governments should change and improve their implementing models of e-government services. They should look ahead, if they want to do their best at e-government conceptual and strategical policy.

Straipsnyje atskleisti elektroninės valdžios paslaugų pakopų modelių kūrimo ir taikymo ypatumai,atlikta elektroninės valdžios paslaugų pakopų modelių lyginamoji analizė. Remiantis užsienio moksloautorių darbais, detaliai išanalizuoti ir įvertinti elektroninės valdžios paslaugų pakopų modeliai –"ANAO", "SAFAD", "Lee & Layne", "Viešojo sektoriaus procesų atkūrimo", "Hiller & Belanger". Darbonaujumą ir originalumą sudaro įvairių elektroninės valdžios paslaugų pakopų modelių sisteminė analizėir šių modelių bendrųjų pranašumų ir trūkumų išskyrimas lyginamuoju aspektu, elektroninės valdžiospaslaugų pakopų modelių tobulinimo perspektyva. Straipsnyje siūloma elektroninės valdžios paslaugųpakopų modelius papildyti nauju įtinklinto ekspertinio konsultavimo paslaugų lygio fragmentu.Maturity Models of Electronic Government Services: Their Comparative AnalysisTadas Limba SummaryNowadays electronic government starts dominatingin all world countries. Some states are more experienced,while others just started implementing it. Nevertheless,which models the country had reached, allof them should make the progress. It is important to tryto overlook and analyse in essence the e-governmentservices maturity models at the public administrationlevel, that are used in various countries.The fi rst stage model that we analyse, is "ANAO"model. Another models are – "SAFAD", "Lee&Layne","Hiller and Belanger" and "Public sector processes rebuilding"models. The comparative analysis of the stagesmodels is also carried out ant presented in this article.All in all, despite which model is used, there arelots of areas, where governments should improve theiractions. They should look ahead, if they want to dotheir best at e-government policy.

Topic relevance and the scientific issue. Development trends of electronic government, their importance for the efficiency of state institutions and for increasing the implementation of public expectations as well as for the development of democracy is undoubted (Millard J., 2003). Electronic government is commonly perceived as the prolongation of state government in electronic space, manifesting itself as realization of state functions, improvement of organizational changes while applying information technologies (Designing E-Government, 2002). Electronic government is one of the ways to modernize state government, to carry out the state reform, while adjusting to the requirements of the knowledge society (Augustinaitis, A., Petrauskas, R., 2002, Paliulis, N., Jurkenaitė, N., 2006), to improve the quality of the relation between the public and the government (Limba, T., Petrauskas, R., 2004). Due to the above mentioned reasons electronic government is able to and has to become one of the effective elements and priorities to the implementation of strategic governance of the state (Andersen, K. V., Henriksen, H. Z., 2005). Discussions keep going on (Dillon, S., Deakins, E., Chen, W., 2005; Domarkas, V., Lukoševicienė, V., 2006) about which of the electronic government features is the most important. There has been a number of concept interpretations of electronic government and constructions of its essence. It is admitted in most discussions (Goldkuhl, G., Persson, A., 2006; Buckley, J., 2003; Burn, J., Robins, G., 2003) that application of information technologies is the background to the main principles of the implementation of electronic government, creating new ways and opportunities for the public to obtain information and public services provided by state institutions, as well as enabling public sector institutions to cooperate not only with each other but also with their clients. Ideas of electronic government establishment are concurrent with the efforts being realized in many countries to modernize public sector, in order to achieve several fundamental targets, such as transparency, efficiency and simplicity (Millard, J., 2003). Putting it in other words, electronic government is the phenomenon of the development of public relations regulated by state and self-government institutions, having the purpose to increase the transparency of the decision making carried out by the executive government, to provide information and public services for the public, business entities and other public sector institutions in a more qualified and effective manner employing the opportunities offered by information technologies. Electronic government is being implemented worldwide and in all levels of governance. Local authorities play a particularly important role, since they can identify the changing customers' needs best of all (Ancarini, A., 2005). Although the governance functions of those institutions in different countries slightly differ, their common goal remains the same, that is not only to make the governance itself more efficient, but also to make it more accessible for the public (Gronlund, A., 2002; Gugliota, A, Cabral, L., 2005). Municipalities, that are able to provide public service for the consumers in more effective and modern ways can also meet other public needs, in this way implementing directly one of the principles of European local self-government charter that was ratified in Lithuania in 1999, which is the one of ensuring a tighter link between local self-government and the public (Official Gazette, Nr.82-2418, 1999). Basing on that it can be claimed, that the role of electronic government is of quite an important manner while making an impact on a suitable choice of different models for the implementation of the above mentioned and other principles of local authorities. Models of electronic government services, that are created and being analyzed by worldwide scientists, aim at seeking solutions and their alternatives for more efficient public services provision. The years of establishment of the models being analyzed in this paper reflecting the recent development trends of models of electronic government services show that the subject matter of the models of electronic government services is relevant and fairly new worldwide as well as in Lithuania. Quite recently, in 2006, a project named "The Development of System Interaction Capacity - the Interoperability of Public Administration Institutions Information Systems" was started to be designed, which is project of a practical implementation of important fragments of the "Interoperability" model of electronic government services. The implementation of this project that aims at not only the central government, the local authorities' institutions, but also improving their relation with the public can be named as the focus of relevance of the topic that is being analyzed. Issues and their solutions concerning the efficient electronic government services provision occur worldwide. In some countries, Lithuania is one of them, the models that are identified only hardly coordinate with the models of electronic government services covered in this work or separate fragments of such models being applied in local self-government levels. In order to solve those problems it would be expedient to find new, improved and more effective models of electronic government services that can meet the needs of customers better while providing electronic government services. The object of the thesis. The models of electronic government services. Aim and objectives of the thesis. The aim of work is to develop a model of electronic government services which could ensure the efficient integration of electronic government services in the local self-government level. There have been set the following objectives for the above mentioned aim to be achieved: 1. To reveal the aspects of development trends, problems and efficiency of electronic government services provision in municipalities; 2. Having analyzed the models of electronic government services and having carried out their comparative analysis, to establish the main features of those models; 3. Having analyzed the application peculiarities of the models of electronic government services in the municipalities of certain countries, to establish advantages and disadvantages of applying those models in the countries; 4. Having analyzed the application opportunities of the models of electronic government services in the municipalities of Lithuania, to offer a new model of electronic government services for the municipalities of Lithuania; 5. To carry out research of the application opportunities of the new model of electronic government services for the municipalities of Lithuania. Hypothesis (H1). The current model of electronic government services applied in the municipalities of Lithuania does not enable the efficient provision of electronic government services for customers. Hypothesis (H2). The developed model of electronic government services enables to ensure efficient integration of electronic government services in the local self-government level in Lithuania. Scientific novelty of the thesis. The systematic, comparative analysis of the models of electronic government services carried out in the scientific work and the assessment of opportunities of their application in the self-government level have hardly been analyzed which makes the topic a novelty in Lithuania.With the help of the method of comparative analysis the models of electronic government services have been assessed and there has been distinguished the total of six. Two of them being the main common models of electronic government services have the features that enable the development of new models of electronic government services that are more targeted at changes taking place in public needs and inside organizational processes signifying the novelty of dissertation work. The scientific work analyzes the improvement opportunities of the models of electronic government services and their application alternatives in Lithuanian municipalities. The newly developed model of electronic government services that has been designed basing on the principle of integrating online expert consultation is primarily targeted at improvement of inside processes' changes of an organization. Practicing the application of that model in the local self-government level starting with improvement of inside processes of an organization should help adapt more accurately and efficiently to the changing needs of the society while providing electronic government services, thus establishing a higher public value. The novelty of work is reflected not only through the integration opportunities' assessment of the principle of online expert consultation into the theoretical models of electronic government services that have already been developed by the scientists, but also on the basis of this principle there has been developed a "Holistic model of integrating electronic government services" and its practical application realization with the design of "The project of implementing the principle of online expert consultation on the model of electronic government services". The project is based on the implementation of online consultancy service for the officials of Lithuanian municipalities and is aimed at helping to improve their qualification in this area, as well as changing the attitude that can be sometimes wrong concerning the purpose of providing electronic government services for the public and applying information technologies in local authorities. The research of the scientific work, in particular the experiment that has been carried out in the form of online expert consultancy seminars for Lithuanian municipalities on electronic government services, as there have been no experiments of this kind in Lithuania so far. Sources and methods of the thesis. The scientific work is

Topic relevance and the scientific issue. Development trends of electronic government, their importance for the efficiency of state institutions and for increasing the implementation of public expectations as well as for the development of democracy is undoubted (Millard J., 2003). Electronic government is commonly perceived as the prolongation of state government in electronic space, manifesting itself as realization of state functions, improvement of organizational changes while applying information technologies (Designing E-Government, 2002). Electronic government is one of the ways to modernize state government, to carry out the state reform, while adjusting to the requirements of the knowledge society (Augustinaitis, A., Petrauskas, R., 2002, Paliulis, N., Jurkenaitė, N., 2006), to improve the quality of the relation between the public and the government (Limba, T., Petrauskas, R., 2004). Due to the above mentioned reasons electronic government is able to and has to become one of the effective elements and priorities to the implementation of strategic governance of the state (Andersen, K. V., Henriksen, H. Z., 2005). Discussions keep going on (Dillon, S., Deakins, E., Chen, W., 2005; Domarkas, V., Lukoševicienė, V., 2006) about which of the electronic government features is the most important. There has been a number of concept interpretations of electronic government and constructions of its essence. It is admitted in most discussions (Goldkuhl, G., Persson, A., 2006; Buckley, J., 2003; Burn, J., Robins, G., 2003) that application of information technologies is the background to the main principles of the implementation of electronic government, creating new ways and opportunities for the public to obtain information and public services provided by state institutions, as well as enabling public sector institutions to cooperate not only with each other but also with their clients. Ideas of electronic government establishment are concurrent with the efforts being realized in many countries to modernize public sector, in order to achieve several fundamental targets, such as transparency, efficiency and simplicity (Millard, J., 2003). Putting it in other words, electronic government is the phenomenon of the development of public relations regulated by state and self-government institutions, having the purpose to increase the transparency of the decision making carried out by the executive government, to provide information and public services for the public, business entities and other public sector institutions in a more qualified and effective manner employing the opportunities offered by information technologies. Electronic government is being implemented worldwide and in all levels of governance. Local authorities play a particularly important role, since they can identify the changing customers' needs best of all (Ancarini, A., 2005). Although the governance functions of those institutions in different countries slightly differ, their common goal remains the same, that is not only to make the governance itself more efficient, but also to make it more accessible for the public (Gronlund, A., 2002; Gugliota, A, Cabral, L., 2005). Municipalities, that are able to provide public service for the consumers in more effective and modern ways can also meet other public needs, in this way implementing directly one of the principles of European local self-government charter that was ratified in Lithuania in 1999, which is the one of ensuring a tighter link between local self-government and the public (Official Gazette, Nr.82-2418, 1999). Basing on that it can be claimed, that the role of electronic government is of quite an important manner while making an impact on a suitable choice of different models for the implementation of the above mentioned and other principles of local authorities. Models of electronic government services, that are created and being analyzed by worldwide scientists, aim at seeking solutions and their alternatives for more efficient public services provision. The years of establishment of the models being analyzed in this paper reflecting the recent development trends of models of electronic government services show that the subject matter of the models of electronic government services is relevant and fairly new worldwide as well as in Lithuania. Quite recently, in 2006, a project named "The Development of System Interaction Capacity - the Interoperability of Public Administration Institutions Information Systems" was started to be designed, which is project of a practical implementation of important fragments of the "Interoperability" model of electronic government services. The implementation of this project that aims at not only the central government, the local authorities' institutions, but also improving their relation with the public can be named as the focus of relevance of the topic that is being analyzed. Issues and their solutions concerning the efficient electronic government services provision occur worldwide. In some countries, Lithuania is one of them, the models that are identified only hardly coordinate with the models of electronic government services covered in this work or separate fragments of such models being applied in local self-government levels. In order to solve those problems it would be expedient to find new, improved and more effective models of electronic government services that can meet the needs of customers better while providing electronic government services. The object of the thesis. The models of electronic government services. Aim and objectives of the thesis. The aim of work is to develop a model of electronic government services which could ensure the efficient integration of electronic government services in the local self-government level. There have been set the following objectives for the above mentioned aim to be achieved: 1. To reveal the aspects of development trends, problems and efficiency of electronic government services provision in municipalities; 2. Having analyzed the models of electronic government services and having carried out their comparative analysis, to establish the main features of those models; 3. Having analyzed the application peculiarities of the models of electronic government services in the municipalities of certain countries, to establish advantages and disadvantages of applying those models in the countries; 4. Having analyzed the application opportunities of the models of electronic government services in the municipalities of Lithuania, to offer a new model of electronic government services for the municipalities of Lithuania; 5. To carry out research of the application opportunities of the new model of electronic government services for the municipalities of Lithuania. Hypothesis (H1). The current model of electronic government services applied in the municipalities of Lithuania does not enable the efficient provision of electronic government services for customers. Hypothesis (H2). The developed model of electronic government services enables to ensure efficient integration of electronic government services in the local self-government level in Lithuania. Scientific novelty of the thesis. The systematic, comparative analysis of the models of electronic government services carried out in the scientific work and the assessment of opportunities of their application in the self-government level have hardly been analyzed which makes the topic a novelty in Lithuania.With the help of the method of comparative analysis the models of electronic government services have been assessed and there has been distinguished the total of six. Two of them being the main common models of electronic government services have the features that enable the development of new models of electronic government services that are more targeted at changes taking place in public needs and inside organizational processes signifying the novelty of dissertation work. The scientific work analyzes the improvement opportunities of the models of electronic government services and their application alternatives in Lithuanian municipalities. The newly developed model of electronic government services that has been designed basing on the principle of integrating online expert consultation is primarily targeted at improvement of inside processes' changes of an organization. Practicing the application of that model in the local self-government level starting with improvement of inside processes of an organization should help adapt more accurately and efficiently to the changing needs of the society while providing electronic government services, thus establishing a higher public value. The novelty of work is reflected not only through the integration opportunities' assessment of the principle of online expert consultation into the theoretical models of electronic government services that have already been developed by the scientists, but also on the basis of this principle there has been developed a "Holistic model of integrating electronic government services" and its practical application realization with the design of "The project of implementing the principle of online expert consultation on the model of electronic government services". The project is based on the implementation of online consultancy service for the officials of Lithuanian municipalities and is aimed at helping to improve their qualification in this area, as well as changing the attitude that can be sometimes wrong concerning the purpose of providing electronic government services for the public and applying information technologies in local authorities. The research of the scientific work, in particular the experiment that has been carried out in the form of online expert consultancy seminars for Lithuanian municipalities on electronic government services, as there have been no experiments of this kind in Lithuania so far. Sources and methods of the thesis. The scientific work is

Straipsnyje atskleisti elektroninės valdžios paslaugų pakopų modelių kūrimo ir taikymo ypatumai, atlikta elektroninės valdžios paslaugų pakopų modelių lyginamoji analizė. Remiantis užsienio mokslo autorių darbais, detaliai išanalizuoti ir įvertinti elektroninės valdžios paslaugų pakopų modeliai – "ANAO", "SAFAD", "Lee & Layne", "Viešojo sektoriaus procesų atkūrimo", "Hiller & Belanger". Darbo naujumą ir originalumą sudaro įvairių elektroninės valdžios paslaugų pakopų modelių sisteminė analizė ir šių modelių bendrųjų pranašumų ir trūkumų išskyrimas lyginamuoju aspektu, elektroninės valdžios paslaugų pakopų modelių tobulinimo perspektyva. Straipsnyje siūloma elektroninės valdžios paslaugų pakopų modelius papildyti nauju įtinklinto ekspertinio konsultavimo paslaugų lygio fragmentu.Maturity Models of Electronic Government Services: Their Comparative AnalysisTadas Limba
SummaryNowadays electronic government starts dominating in all world countries. Some states are more experienced, while others just started implementing it. Nevertheless, which models the country had reached, all of them should make the progress. It is important to try to overlook and analyse in essence the e-government services maturity models at the public administration level, that are used in various countries. The fi rst stage model that we analyse, is "ANAO" model. Another models are – "SAFAD", "Lee&Layne", "Hiller and Belanger" and "Public sector processes rebuilding" models. The comparative analysis of the stages models is also carried out ant presented in this article. All in all, despite which model is used, there are lots of areas, where governments should improve their actions. They should look ahead, if they want to do their best at e-government policy.

Straipsnyje analizuojami elektroninės valdžios įgyvendinimo teoriniai aspektai ir problematika, atskleidžiamosvaldžios institucijų bendravimo elektroniniu paštu teorinės ir praktinės spragos, aptariamoselektroninės valdžios institucinio įgyvendinimo ir reguliavimo perspektyvos.Implementation and perspectives of electronic governance in Lithuania:the society interaction with public administrationTadas Limba SummaryThe paper analyses the implementation of electronicgovernance and its perspective, some aspectsof society interaction with public administration inLithuania. The main principles of electronic governancecreation as well as the resistance of electronicgovernance development from the point of view ofpublic sector are discussed. The questions of peculiaritiesand assessment of the level of implementationof the e-government legal regulations are discussed,too. The author of the article suggests that the publicadministration and legal environment of e-governanceis of crucial importance to the development of theknowledge society and knowledge economy, also,for the adaptation of the governmental bodies to thechanging societal needs. The aim of this paper is to:(1) identify the issues of implementation of electronicgovernment, the tendencies of electronic governancedevelopment in Lithuania; (2) analyse some questionsof interaction between society and governanceby e-mail; (3) discuss the institutional aspects andperspectives of electronic governance development;(4) provide some recommendations.

Straipsnyje analizuojami elektroninės valdžios įgyvendinimo teoriniai aspektai ir problematika, atskleidžiamos valdžios institucijų bendravimo elektroniniu paštu teorinės ir praktinės spragos, aptariamos elektroninės valdžios institucinio įgyvendinimo ir reguliavimo perspektyvos.Implementation and perspectives of electronic governance in Lithuania: the society interaction with public administrationTadas Limba
SummaryThe paper analyses the implementation of electronic governance and its perspective, some aspects of society interaction with public administration in Lithuania. The main principles of electronic governance creation as well as the resistance of electronic governance development from the point of view of public sector are discussed. The questions of peculiarities and assessment of the level of implementation of the e-government legal regulations are discussed, too. The author of the article suggests that the public administration and legal environment of e-governance is of crucial importance to the development of the knowledge society and knowledge economy, also, for the adaptation of the governmental bodies to the changing societal needs. The aim of this paper is to: (1) identify the issues of implementation of electronic government, the tendencies of electronic governance development in Lithuania; (2) analyse some questions of interaction between society and governanceby e-mail; (3) discuss the institutional aspects and perspectives of electronic governance development;(4) provide some recommendations.

In view of the changes taking place in society, social progress and the achievements of science and technology, the protection of fundamental rights must be strengthened. The aim of the article is to analyse the principles and peculiarities of safe management of the personal data in social networks. In this scientific article, methods of document analysis, scientific literature review, case study and generalization are used. Consumers themselves decide how much and what kind of information to publicize on the Facebook social network. In order to use the third-party applications, users at the time of authorization must confirm that they agree to give access to their personal data otherwise the service will not be provided. Personal data of the Facebook user comprise his/her public profile including user's photo, age, gender, and other public information; a list of friends; e-mail mail; time zone records; birthday; photos; hobbies, etc. Which personal data will be requested from the user depends on the third-party application. Analysis of the legal protection of personal data in the internet social networks reveals that it is limited to the international and European Union legal regulation on protection of the personal data in the online social networks. Users who make publicly available a large amount of personal information on the Facebook social network should decide on the issue if they want to share that information with third parties for the use of their services (applications). This article presents a model for user and third party application interaction, and an analysis of risks and recommendations to ensure the security of personal data of the user.

In view of the changes taking place in society, social progress and the achievements of science and technology, the protection of fundamental rights must be strengthened. The aim of the article is to analyse the principles and peculiarities of safe management of the personal data in social networks. In this scientific article, methods of document analysis, scientific literature review, case study and generalization are used. Consumers themselves decide how much and what kind of information to publicize on the Facebook social network. In order to use the third-party applications, users at the time of authorization must confirm that they agree to give access to their personal data otherwise the service will not be provided. Personal data of the Facebook user comprise his/her public profile including user's photo, age, gender, and other public information; a list of friends; e-mail mail; time zone records; birthday; photos; hobbies, etc. Which personal data will be requested from the user depends on the third-party application. Analysis of the legal protection of personal data in the internet social networks reveals that it is limited to the international and European Union legal regulation on protection of the personal data in the online social networks. Users who make publicly available a large amount of personal information on the Facebook social network should decide on the issue if they want to share that information with third parties for the use of their services (applications). This article presents a model for user and third party application interaction, and an analysis of risks and recommendations to ensure the security of personal data of the user.

In view of the changes taking place in society, social progress and the achievements of science and technology, the protection of fundamental rights must be strengthened. The aim of the article is to analyse the principles and peculiarities of safe management of the personal data in social networks. In this scientific article, methods of document analysis, scientific literature review, case study and generalization are used. Consumers themselves decide how much and what kind of information to publicize on the Facebook social network. In order to use the third-party applications, users at the time of authorization must confirm that they agree to give access to their personal data otherwise the service will not be provided. Personal data of the Facebook user comprise his/her public profile including user's photo, age, gender, and other public information; a list of friends; e-mail mail; time zone records; birthday; photos; hobbies, etc. Which personal data will be requested from the user depends on the third-party application. Analysis of the legal protection of personal data in the internet social networks reveals that it is limited to the international and European Union legal regulation on protection of the personal data in the online social networks. Users who make publicly available a large amount of personal information on the Facebook social network should decide on the issue if they want to share that information with third parties for the use of their services (applications). This article presents a model for user and third party application interaction, and an analysis of risks and recommendations to ensure the security of personal data of the user.

International audience ; In view of the changes taking place in society, social progress and the achievements of science and technology, the protection of fundamental rights must be strengthened. The aim of the article is to analyse the principles and peculiarities of safe management of the personal data in social networks. In this scientific article, methods of document analysis, scientific literature review, case study and generalization are used. Consumers themselves decide how much and what kind of information to publicize on the Facebook social network. In order to use the third-party applications, users at the time of authorization must confirm that they agree to give access to their personal data otherwise the service will not be provided. Personal data of the Facebook user comprise his/her public profile including user's photo, age, gender, and other public information; a list of friends; e-mail mail; time zone records; birthday; photos; hobbies, etc. Which personal data will be requested from the user depends on the third-party application. Analysis of the legal protection of personal data in the internet social networks reveals that it is limited to the international and European Union legal regulation on protection of the personal data in the online social networks. Users who make publicly available a large amount of personal information on the Facebook social network should decide on the issue if they want to share that information with third parties for the use of their services (applications). This article presents a model for user and third party application interaction, and an analysis of risks and recommendations to ensure the security of personal data of the user.