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How do physical digital inequalities persist as technology becomes commonplace? We consider this question using surveys and focus groups with U.S. college students, a group that has better than average connectivity. Findings from a 748-person nonrepresentative survey revealed that ownership and use of cellphones and laptops were nearly universal. However, roughly 20% of respondents had difficulty maintaining access to technology (e.g., broken hardware, data limits, connectivity problems, etc.). Students of lower socioeconomic status and students of color disproportionately experienced hardships, and reliance on poorly functioning laptops was associated with lower grade point averages. Focus group and open-ended data elaborate these findings. Findings quantitatively validate the technology maintenance construct, which proposes that as access to information and communication technology peaks, the digital divide is increasingly characterized by the (in)ability to maintain access. Data highlight overlooked nuances in digital access that may inform social disparities and the policies that may mitigate them.

In the United States, medical crowdfunding is an increasingly common response to overwhelming healthcare costs. Semi-structured interviews were conducted with 30 individuals crowdfunding for health (e.g. cancer, paralysis, brain injury) on behalf of themselves or others, to better understand this new phenomenon as it informs theory on social support, identity, and privacy. First, findings suggest that crowdfunding is often a resource for both instrumental and emotional social support. Second, many crowdfunders weighed the need for support against perceived privacy risks, which is consistent with and extends privacy calculus theory. Finally, highly vulnerable self-disclosures were often reinterpreted to be empowering, which also supports and extends work on identity shift. Using crowdfunding as a context for inquiry, findings point to new theoretical frameworks to describe how users navigate needs for both privacy and support online and the often positive consequences of that negotiation for identity.

Listeners exhibit orienting responses to voice changes in audio messages. However, the impact of pitch similarity between voices on the nature of the OR has not been explored. We conducted a 3 (Vocal Pitch) × 2 (Location of Change in Message) × 2 (Repetition) within-subjects experiment to address this question. Four non-professional announcers were selected based on differences in vocal pitch. Twelve radio commercials were produced using these announcers to include a single voice change—with either Low-, Medium-, or High-Pitch Differences. The voice changes occurred either within the first or last 20 seconds of the commercial. Heart rate and recognition memory data were collected from 41 subjects. Results show that vocal-pitch difference between speakers impacts automatic attention allocation via the orienting response, and recognition memory for the message is thereby affected. Furthermore, results suggest that having voice changes occur early in an audio message produces the best attentional result.