Suchergebnisse

This study examines the words and situations that trigger and those that do not trigger a hotel response when customers post negative online feedback. The research explores, through sentiment analysis, bigrams, trigrams, and word networking, the valence of online reviews of five important hotels in Las Vegas. Only the feedback that has been categorized as negative by the algorithm is selected. In correspondence to this feedback, the existence of answers from the hotels is checked together with the response style. While the negative valence of the feedback can represent a mixture of subjective and objective emotions, there are common features present in their expression. On the responses side from the hotel, not all the reviews receive attention. As such, the negative feedback words are extracted and separated into those that belong to reviews that obtain a response and those that do not. The replies are standardised by following an established pattern. This paper aims to contribute to a prominent issue in tourism that is little tackled: responses to feedback. The findings may help the hotels' management explore different paths to improve their services and responses alike. Behavioural marketing researchers might want to use these results to confirm the existence of such patterns in different datasets or situations.

The establishment of the Viena Pedagogium was in response to the need of more accessible and better education. With its structure, education plans and focus on practice, the Academy became one of the leading educational institutions not only for Austria but for the whole of Europe. A large part of its success was due to its first principal, the great educator Friedrich Dittes famous for his reforms in the field of education. The influence of the Vienna Pedagogium is very significant for Bulgaria due to the fact that ten Bulgarian students successfully graduated from it and used their newly gained knowledge to help build up modern Bulgarian education system after the Liberation of Bulgaria.

The annexation of Austria by Nazi Germany from 1938 to 1945, or "Anschluss", was the darkest chapter in the country's history. The contributions presented in this paper demonstrate that we still feel the aftermath of this horrible period. It was horrible not only because Austria was a victim of Nazi terror, but, moreover, was a perpetrator of it. While invading Austria, poorly prepared German troops were surprised to be received with cheering crowds, much less the overcrowded Heldenplatz during Hitler's speech to the Austrian population on 15 March 1938. Everything was well prepared for the arrival of the German occupiers: already the years before, subsidiaries of the NSDAP were active in Austria, and there were suddenly hundreds of thousands of swastikas and flags available and an extreme and sophisticated system of denunciation. Many Austrians, including doctors, achieved leading positions during the Nazi period. Doctors represented the highest proportion of Austrian academics who were members of the NSDAP (though it is worth noting that many of their Jewish colleagues had already been expelled from the country), and they were heavily implicated in committing ethical misconduct, in particular in the execution of the "euthanasia" T4-programme, where handicapped children and adults were killed. After World War II, many tainted physicians and university professors were reinstated in their former positions and had the opportunity of a post-war career. This was the main reason for the general backlog in research and development in Austria in comparison with most countries of the Western world.