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The COVID-19 pandemic shifted many activities online. However, there is little research on the digital inclusion of undocumented immigrants and their experience of the pandemic in the United States. We conducted 32 interviews with undocumented Latino immigrants in the United States to examine how digital technologies mediated their experiences of the pandemic. We find that undocumented immigrants (1) face barriers to telehealth services, (2) are at high risk of COVID-19 misinformation, (3) experience difficulties in assessing privacy risks, and (4) experienced heterogeneous outcomes of technology use during the pandemic. Our analysis shows that digital technologies both supported and further marginalized undocumented immigrants during the pandemic. Future research on the digital inclusion of vulnerable populations should pay particular attention to the interaction between their underlying vulnerabilities, on one hand, and attitudes, uses, and outcomes associated with technology, on the other.

Chapter 1. Introduction -- Chapter 2. The Shaping of Municipal Policies on Inclusion -- Chapter 3. Contextualising three cities: migrant populations and regulatory frameworks -- Chapter 4. Cardiff -- Chapter 5. Frankfurt -- Chapter 6. Vienna -- Chapter 7. City approaches compared -- Chapter 8. Conclusion.

This open access book is an exploration of city responses to migrants with a precarious status in Europe. It provides new evidence and analysis from research on three cities in Austria, Germany and the UK: Vienna, Frankfurt and Cardiff. The book explores strategies and services of municipal authorities towards precarious migrants and their cooperation with non-governmental organisations (NGOs) in service provision. It focuses on healthcare, education, housing and access to advice; and particular attention is given to the situation of women.The book develops the concept of precarity in relation to migration status, and of horizontal governance arrangements within municipal authorities. It explores the tension between exclusion and inclusion of migrants who have limited rights of access to welfare services, and contributes evidence on the factors shaping municipal policy making, as well as on the framing of rationales for providing access to essential services.

The global impact of the COVID-19 pandemic has made the annual Social Policy Review even more critical than before. This comprehensive volume addresses critical debates throughout the international social policy field over the past year with a key focus on responses to COVID-19 and implications for social policy. Expert contributors address important issues including foodbanks, caring for older family members, lockdowns around the globe, gender, technology and migration during a pandemic. Published in association with the Social Policy Association, this annual review is fundamental reading for students and academics in social policy, social welfare and related disciplines