Suchergebnisse

Hosting wine festivals provides the opportunity to organizers and wine destinations to offer a wide range of experiences that differ from the day-today way of life and, in a sense, are the best way to provide a wine tourism lifestyle experience. The aim of the research was to measure the wine and food personality traits of festival visitors, specifically involvement and neophobia, and explore their relationship with the experience quality dimensions of the festival (environment, education, service providers, functional benefits, entertainment) and experience outcomes (satisfaction, loyalty). Additionally, research aimed to compare wine and food involvement and neophobia with regard to specific demographic characteristics of the visitors (gender, income level, visitor status, employment, residency). Data collection was done during the VinoCOM festival on 24th and 25th November 2017 in Zagreb using an on-site questionnaire. Descriptive and bivariate statistical analyses were used to analyze collected data. The results obtained show a significant and positive relationship between wine and food involvement and experience quality as well as experience outcomes. At the same time it is confirmed a negative relationship between wine and food neophobia, experience quality and experience outcomes.

Service robots and artificial intelligence promise to improve the service quality. Robotics in combination with rapidly improving technologies like artificial intelligence, bring opportunities for a wide range of innovations that have the potential to change service quality in hotel industry. Based on an extensive literature review, this article presents the acceptance of service robots in hotel industry. The paper acknowledges that the adoption of the robots and artificial intelligence on service quality is focused on the challenges of technological characteristics, customers' readiness and practical effectiveness of the business. The study provides a comprehensive and systematic review of robots and AI concepts in a hotel industry and examines their impacts on service quality. The hotel industry future is going to be affected with high-tech tourism companies offering robot-automated services which rely on guidance to adopt and integrate robotics into their customer service operations.