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PurposeThis paper seeks to provide a timely consideration of how regional governments in Asia and other national governments around the world collect, manage, and share critical geo‐technical information in what is becoming an increasingly global community.Design/methodology/approachThe paper addresses the socio‐technical perspective of government information systems and management, and draws on the collection and analysis of several public reports, media articles, and expert opinions published in the aftermath of the Asian tsunami of 26 December 2004.FindingsOn the basis of the published material, the paper observes how critical early warning information was handled by government authorities in the hours before the tsunami wave strike, discusses the availability of technological solutions that can provide earthquake and tsunami warning information, and poses that government bureaucracies and human relations form the weakest link in the information chain.Research limitations/implicationsThe paper concludes with a potential research agenda for government warning information systems and management.Practical implicationsThe type of early warning information system that might be created to avoid another loss of life, suggested improvements to inter‐government information sharing and communications, and the emerging requirement for earthquake and tsunami information dissemination and education in lesser developed countries are also discussed.Originality/valueThe research enabled the examination of weaknesses in critical information sharing between governments and members of the international community, and highlights the issue of strong human relationships as a key to preventing the loss of life and better managing disasters.

This paper uses data from a program of customer interviews and focus group research conducted by the Australian government to develop an electronic services evaluation and design framework. A proven theory building approach has been used to develop and confirm the various components of electronic government (e-government) use and satisfaction from original government studies conducted in Australia and to create the new evaluation framework. Building on the extant e-government literature, the reintroduction of the original data into the framework yielded some emergent observations and insights for future e-government design, including the somewhat paradoxical importance of human contacts and interactions in electronic channels, service efficiency and process factors that impinge on customer satisfaction and dissatisfaction, and a potential growth trajectory for telephony based e-government for older segments of the community.

Climate change regulations pose significant challenges to firms that produce large volumes of carbon emissions. Accordingly, firms in the trade-exposed emission intensive industries are critical regulatory stakeholders. Following the Australian Government's ratification of the Kyoto Protocol in 2007, the proposed installation of an emission trading scheme is one of several business concerns as the government seeks to implement climate change policies and regulations. In this study, we inve stigate some of the major concerns that confront emission intensive businesses, and ask what the critical issues are for firms as a consequence of climate change policy implementation and what this means for their strategies. The study uses a concept mapping and analysis technique to reveal that future emission trading systems and business performance impacts resulting from emission reduction initiatives represent serious strategic concerns to stakeholder firms. Adaptable business strategies offer a potential solution to these perceived concerns and problems.

This paper provides some strong support for existing literature in an under-researched context (the emerging economies of the former Soviet Union and Central and Eastern Europe). We develop and apply a model linking Board formation and environmental uncertainty, finding some partial support for our anticipated relationships in the area of Board establishment and perceived financial sector uncertainly, although no support for our anticipated relationship between governmental sector uncertainty and Board formation. research is supportive of the broad assertion that strategy in emerging economies is different and a 'one size fits all' (generally American) approach to the questions we ask regarding strategy in emerging regions will rarely provide accurate insights for management academics and practitioners with an interest in understanding and improving management decisions in the context of emerging economies.

Government smart cards have promised substantial improvements in public services delivery, yet they often seem to encounter great public suspicion, distrust and hostility. Very few contemporary studies have addressed the issue of understanding the actual

Cybercrime and cybercriminal activities continue to impact communities as the steady growth of electronic information systems enables more online business. The collective views of sixty-six computer users and organizations, that have an exposure to cybercrime, were analyzed using concept analysis and mapping techniques in order to identify the major issues and areas of concern, and provide useful advice. The findings of the study show that a range of computing stakeholders have genuine concerns about the frequency of information security breaches and malware incursions (including the emergence of dangerous security and detection avoiding malware), the need for e-security awareness and education, the roles played by law and law enforcement, and the installation of current security software and systems. While not necessarily criminal in nature, some stakeholders also expressed deep concerns over the use of computers for cyberbullying, particularly where younger and school aged users are involved. The government's future directions and recommendations for the technical and administrative management of cybercriminal activity were generally observed to be consistent with stakeholder concerns, with some users also taking practical steps to reduce cybercrime risks.

Purpose: Following the Australian Government's Garnaut Climate Change Review (CCR), the implementation of a joint business and climate change agenda is weighing heavily on the minds of those executives whose firms fit within the Emissions-Intensive Trade-Exposed Industry (EITEI) sectors. The purpose of this paper is to analyse and explain the major concerns that confront EITEI firms as the government moves Australia towards a low carbon economy. Design/methodology/approach: The paper adopts an economic regulation perspective that focuses on public and private interests, coupled with the leximancer software package, which was used to analyse submissions made by EITEI firms to the Garnaut CCR. Findings: The authors observed that the impact of costs on business and trade performance, future emissions trading schemes, investment in low emissions technologies, world greenhouse gas production levels in emissions-intensive industries, and conflicting government policies form the foundations of serious corporate-level concerns and uncertainties. Research limitations/implications: The paper highlights that private interests, as expressed in the analysed submissions, intersect with the public interest and need to be addressed seriously. Practical implications: Suggestions for a cooperative approach to addressing climate change that would involve businesses and governments are also put forward. Originality/value: The paper utilises an economic regulation perspective to explain a practical issue and has implications for future climate change policy development.

Renewable Energy (RE) is part of Australia's and the world's energy supply matrix with over A$100 billion spent annually on RE projects since 2007. Businesses seeking to invest in RE projects, particularly in the wind and solar energy sectors, may face an onerous collection of planning approvals and permitting processes that impede investment and implementation. In this study, we draw on international and domestic stakeholder inputs to a governmental inquiry in Australia to show how RE projects might be approved in shortened timeframes with reduced associated costs. The process mapping and stakeholder analysis demonstrates that RE supply projects can benefit from standardized approval processes and documentation, a 360° deep engagement with stakeholders, and expanded electricity grid access in resource areas, augmented through supportive public policy and planning frameworks. In addition, stakeholder objections to project approval and implementation streamlining were used to contrast the efficacy of the proposed changes in policy.

Purpose: This paper aimed to explore the submissions made to the National Greenhouse and Energy Reporting (NGER) policy paper by corporations and other stakeholders. It also sought to establish whether broader climate change issues were addressed in the context of the submissions. Design/methodology/approach: The agenda-setting framework was utilised to provide the theoretical perspective for the study. This research applied a combination of concept analysis and mapping, and content analysis, of the submissions using the Leximancer software tool. Findings: The study found a divergence in the responses of corporations and other stakeholders, with the former focusing primarily on the NGER policy paper, while the latter presented significant concerns over carbon pollution and climate change, an issue that was not the primary concern of the policy paper. Moreover, corporations also acknowledged the close link between the NGER process and a future emissions trading scheme, and expressed concerns over the development of a mechanism that would put a price on carbon. Research limitations/implications: The paper contributes to the limited literature on carbon accounting and reporting in relation to both the local and international context. Moreover, an agenda-setting perspective provided a suitable lens for understanding the NGER submissions process and its role within the broader climate change policy area in Australia. Practical implications: Policies are influenced by key players and their familiarity with these policies could lead to successful implementation. The establishment of the NGER legislation was deemed successful, despite concerns raised in the submissions. This was because the policy used corporate reporting as a means of assessing accountability for carbon emissions. This finding has implications for other nations seeking to develop mandatory carbon reporting. Originality/value: The paper has built further explanatory potential of the agenda-setting framework, provides direct evidence in relation to stakeholder submissions to prospective environmental legislation, and adds to the use of combination methods that can be utilised for effectively analysing stakeholder submissions on major policy questions and issues.

This paper uses data from a program of customer interviews and focus group research conducted by the Australian government to develop an electronic services evaluation and design framework. A proven theory building approach has been used to develop and confirm the various components of electronic government (e-government) use and satisfaction from original government studies conducted in Australia and to create the new evaluation framework. Building on the extant e-government literature, the reintroduction of the original data into the framework yielded some emergent observations and insights for future e-government design, including the somewhat paradoxical importance of human contacts and interactions in electronic channels, service efficiency and process factors that impinge on customer satisfaction and dissatisfaction, and a potential growth trajectory for telephony based e-government for older segments of the community.