Suchergebnisse

This paper aims to examine the extent to which a Muslim society in Indonesia solves its conflict. By using a Muslim society in Riau as a case study, this article argues that the society observed has a unique characteristic which may differ from other Muslim societies in other regions. It proposes that, in this community, the negotiation is done silently to shape the peaceful social interaction and harmonious relationship. In fact, the conflict within this society is actually corrosive when the elites have basically different education background categorized into Pesantren and University graduates making diverse ideas about religious and educational issues. The conflict is identified to be hybrid as it is not solely religious or non-religious matters. The political dimension is influential which deconstructs the meaning of charismatic leader in this society. The authority of local kiyai or kiyai kampong is renegotiated by ordinary people when the kiyai is invited to be involved in the political contest by politicians. This article provides an insight on how local Islam has proposed a best example of peaceful conflict resolution in Indonesia. It demonstrates the uniqueness of Indonesian Muslims' way to solve their internal conflict.

ABSTRACT This study aims to determine the management of public services that have been carried out by the Banjarmasin City Government through a survey method conducted at 125 SKPD/Badan/Unit Pelayanan consisting of 34 SKPD/Badan/Unit pelayan/Perusahaan Daerah (regional companies) with a population. the city of Banjarmasin is 700,689. Through the Krejcie and Morgan Formulation, the final sample size was 781 respondents. The results of this study indicate that there are 17 SKPDs / service units up from the SKM B category to A. There are 16 SKPD/Badan/Unit Pelayanan up from the SKM C category to B. There are 67 SKPD/Badan/Unit Pelayanan down from the SKM A category to B. There are 53 SKPD/Badan/Unit Pelayanan decreased from SKM A category to C. There were 9 SKPD /service units down from SKM B category to C. There were 39 SKPD/Badan/Unit Pelayanan that did not experience a change in quality in the SKM A category, and 16 SKPD/Badan/Unit Pelayanan did not experience a change in quality in the SKM B category. There is 1 service unit that is new in 2019 by SKM, namely PD PAL. Overall, the service quality in the Very Good (A) category decreased 0.22% so that the average SKM value in 2019 was 83.16 with B (Good) quality. Keyword: survey, community satisfaction, public service