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This paper advances our knowledge of emotions in virtual teams using text‐based computer‐mediated communication. The literature's preoccupation with the absence of physical cues of emotion has meant we lack both an understanding of how emotions are co‐constructed through interaction and an explanation of their role in the social relations of virtual teams. Adopting a communicative view of emotion, we present the findings of a longitudinal study of a virtual team within a transnational collaborative project. We present three aspects of interaction that demonstrate how team members' experience and understanding of the emotions expressed through, and suppressed from, text‐based messages are influenced by the styles and patterns of interaction enabled by technology. Where our three aspects tend towards stasis, we argue that emotion provides a temporal dimension to a process of 'spatialising' social relations by connoting what should change, or what should endure, between people.

Researchers are increasingly being asked to demonstrate the impact of their research on policy. Unfortunately, evidence on what works is scarce because it is rarely reported and evaluated. This paper describes a programme of facilitated engagement between knowledge producers and users on topics of joint research and policy interest, and validates a six-item evaluation instrument. Our results confirm a simple instrument can be used to assess the effectiveness and relevance of presentations and to gauge the users' receptivity to research. The success of our knowledge mobilisation strategy relies upon a favourable alignment of the social, political and economic contexts.

Researchers are increasingly being asked to demonstrate the impact of their research on policy. Unfortunately, evidence on what works is scarce because it is rarely reported and evaluated. This paper describes a programme of facilitated engagement between knowledge producers and users on topics of joint research and policy interest, and validates a six-item evaluation instrument. Our results confirm a simple instrument can be used to assess the effectiveness and relevance of presentations and to gauge the users' receptivity to research. The success of our knowledge mobilisation strategy relies upon a favourable alignment of the social, political and economic contexts.

Researchers are increasingly being asked to demonstrate the impact of their research on policy. Unfortunately, evidence on what works is scarce because it is rarely reported and evaluated. This paper describes a programme of facilitated engagement between knowledge producers and users on topics of joint research and policy interest, and validates a six-item evaluation instrument. Our results confirm a simple instrument can be used to assess the effectiveness and relevance of presentations and to gauge the users' receptivity to research. The success of our knowledge mobilisation strategy relies upon a favourable alignment of the social, political and economic contexts.

This paper seeks to problematize the role(s) that lay‐workers can play and the nature of their relationship with other, well‐established professional groups. Views are extracted from the literature on how best to manage the introduction of lay‐workers into professional settings and the paper examines the experience of attempting this in national health demonstration project funded by the Scottish Executive Health Department. Whilst the literature argues that the use of lay‐workers will enhance flexibility and challenge some of the bureaucratic/hierarchical problems of traditional organizations, the empirical evidence presented here suggests that phenomena such as hierarchy are persistent and that individual and collective identities are constantly renegotiated in a complex and dynamic process which recreates hierarchy albeit in an unintentional way. This paper offers a series of observations from the project study then generalise in terms of implications for management practice and management theory.