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Team performance varies depending on the organization of their members, the exploitation of their synergies and their planning to optimally meet the minimum requirements with the best results. This article reports a dual‐purpose methodology. First, we use the soft systems methodology to start up viability‐driven teamwork based on team complexity, a better understanding of idiosyncrasy, and the synergies leveraging team behavior. The viable systems model is used to propose the essential functions of a team that effectively operates in dynamic organizational environments. Second, this research provides guidance for training teams to apply holistic thinking in their problem‐solving practice by helping them to co‐integrate and apply systemic approach for immersive problem solving. In essence, this article reports success drivers, generic teamwork structures and viability accomplishment references for agilely, effectively and synergistically launching teams. We wrap up by discussing the lessons learned from applying this approach to several teams and outline future developments. © 2018 John Wiley & Sons, Ltd.

Smart cities are a very clear example of complex systems, and their development focuses on the use of technology to transform every aspect of society and embrace the complexity of these transformations in order to promote the well-being and safety of the people who inhabit these cities. One essential, but often implicit, aspect that must be considered in the design of a smart city is occupational health and safety (OHS). After identifying a significant number of OHS issues that must be effectively addressed, a prospective analysis reveals that there is still an existing gap to be filled in the context of smart city design: an explicit guarantee of safety for workers in uncertain environments open to constant digital transformation changes. In this article, the authors present the VENTURA2020 model, an architectural capabilities-driven model that describes the main aspects to be taken into account to integrate smart OHS into smart city design.