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Environmental management is essential to the successful operation of the hospitality businesses. This book simplifies the complex issue of environmental management for both students of hospitality and industry practitioners (such as hotel managers and restauranteurs). The study explains how global environmental problems affect the hospitality industry and vice versa. It also outlines the processes that should be followed in environmental management, and the specific environmental management practices of hospitality businesses in the areas of waste management, energy and water conservation. The book provides practical illustrations, review questions, and lists of keywords and concepts in each chapter. It provides a global perspective on the study of environmental management in the hospitality industry by drawing on success stories and previous research on the topic from across the globe.

This study sought to examine the effects of service quality and customer satisfaction on the repurchase intentions of customers of restaurants on University of Cape Coast Campus. The survey method was employed involving a convenient sample of 200 customers of 10 restaurants on the University of Cape Coast Campus. A modified DINESERV scale was used to measure customers' perceived service quality. The results of the study indicate that four factors accounted for 50% of the variance in perceived service quality, namely; responsiveness-assurance, empathy-equity, reliability and tangibles. Service quality was found to have a significant effect on customer satisfaction. Also, both service quality and customer satisfaction had significant effects on repurchase intention. However, customer satisfaction could not moderate the effect of service quality on repurchase intention. This paper adds to the debate on the dimensions of service quality and provides evidence on the effects of service quality and customer satisfaction on repurchase intention in a campus food service context.

Part1. Background and Introduction -- Chapter1. Tourism and COVID-19: An African perspective -- Part2. Impact of COVID-19 on African tourist destinations -- Chapter2. The effects of COVID-19 pandemic on small-scale hospitality and tourism businesses in coastal communities in Ghana -- Chapter3. Navigating the Impact of COVID-19 on Tourism in Zambia -- Chapter4. Exploring trends of South African accommodation occupancy during COVID- 19 -- Chapter5. The impact of COVID-19 on the hotels as quarantine destinations -- Part3. COVID-19 recovery and resilience of tourist destinations in Africa -- Chapter6. Evaluation of the efficacy of the COVID-19 recovery plans for tourism: Limpopo Province in South Africa -- Chapter7. Impact, Recovery and Resilience of the Events sector from COVID-19 crisis: Lessons from Zimbabwe -- Chapter8. Prospects for tourism recovery in Kariba town in the context of COVID- 19 -- Chapter9. The resilience of Private Protected Areas Lodges: Lessons from South Africa amid COVID-19 -- Part4. Tourism recovery Strategies for African tourist destinations -- Chapter10. Impacts of COVID-19 on Emerging Tourist Destinations and Recovery Strategies: The Case of Ghana -- Chapter11. The Utilisation of Virtual Reality as a Recovery Strategy to Stimulate Travel Intentions of students amidst the Covid-19 Pandemic in South Africa -- Chapter12. COVID-19 and rural tourism destinations in South Africa: Impact, transformation opportunities and potential -- Chapter13. Aviation recovery, resilience, challenges, and opportunities a focus on Western Cape province, South Africa -- Part5. Conclusion and Recommendations -- Chapter14. The future of tourism in a post-COVID-19 era: Practical and policy perspectives.