Suchergebnisse

This paper seeks to shed some light on the field of organizational learning in public organizations. More specifically, the purpose of this paper is to investigate the role of the middle manager in organizations operating in the Greek public domain. Our main finding is that middle manager are, in fact, far from fulfilling the role of knowledge engineers in Greek public organizations, succumbing to old style operationsl duties. Middle managers are merely conduits, translating plans into action, monitoring and controlloin activities to keep things on track. In other words, their role in public management is completely internal, because they have lived theri lives within the functional corridors of an organzation's hierarchy.

A number of governments, falling along a range of political persuasions, are pursuing service quality initiatives. A focus on service quality is part of the general direction of public sector management reform. Quality policies are responsive to economic progress and social needs Although service quality is affected by many things, citizen-public service relationships arc fundamental. The social need for a modernized Greek public administration has been posed many times. Public policies seeking to reform public administration in Greece have been designed with a particular emphasis on the complex policy space of the relationships between state services and the citizens. Using the New Public Management as a theoretical framework, this paper examines critically how these relationships have been organized, Methodologically, the paper is based on the content anal) sis of relevant official reports, documents and administrative archives. The paper reveals that the discussion of this reform, the measures adopted and the reforms themselves are often recycled.

Abstract: This paper seeks to shed some light on the field of organizational learning in public organizations. More specifically, the purpose of this paper is to investigate the role of the middle manager in organizations operating in the Greek public domain. Our main finding is that middle managers are, in fact, far from fulfilling the role of knowledge engineers in Greek public organizations, succumbing to old style operational duties. Middle managers are merely conduits, translating plans into action, monitoring and controlling activities to keep things on track. In other words, their role in public management is completely internal, because they have lived their lives within the functional corridors of an organization's hierarchy.