Suchergebnisse

pt. 1. Introduction and overview : from formal bureaucracy to digital democracy -- pt. 2. Politics : transforming democracy and bureaucracy -- pt. 3. Administration : implementing online digital governance -- pt. 4. Globalization and interactive citizenship.

What roles do communication systems, information technologies and the internet play in fostering citizen participation and influencing the electoral and administrative decisions of government? The internet is simultaneously a world-wide broadcasting network, a mechanism for information dissemination, and a medium for collaboration and interaction between individuals and their computers without regard for geographic boundaries or time zones. This article describes the origins of participatory democracy, discusses how modern concepts of democracy link to citizen participation, and describes the ways that newly-created spaces on the internet referred to as "polispheres" are being used by political activists and candidates to facilitate wider collaboration and citizen participation. The following questions are addressed: What role does the internet play in fostering and aiding citizen participation in government? Does increased involvement lead to greater trust and confidence in government? What role did the internet play in apparently reversing downward trends in citizen apathy and drawing 8 million new voters to the United States 2008 presidential election? The article suggests that information technology facilitates broader citizen participation and identifies the challenges facing governments in adopting internet-based ICT strategies.

What roles do communication systems, information technologies and the internet play in fostering citizen participation and influencing the electoral and administrative decisions of government? The internet is simultaneously a world-wide broadcasting network, a mechanism for information dissemination, and a medium for collaboration and interaction between individuals and their computers without regard for geographic boundaries or time zones. This article describes the origins of participatory democracy, discusses how modern concepts of democracy link to citizen participation, and describes the ways that newly-created spaces on the internet referred to as "polispheres" are being used by political activists and candidates to facilitate wider collaboration and citizen participation. The following questions are addressed: What role does the internet play in fostering and aiding citizen participation in government? Does increased involvement lead to greater trust and confidence in government? What role did the internet play in apparently reversing downward trends in citizen apathy and drawing 8 million new voters to the United States 2008 presidential election? The article suggests that information technology facilitates broader citizen participation and identifies the challenges facing governments in adopting internet-based ICT strategies.

Successful performance management strategies are intrinsically linked to the political environment in which public policy‐making occurs. Since the mid‐1990s, many governments have re‐examined how to simultaneously reduce costs, increase performance and achieve results. Public agencies are experimenting with performance measurement and management systems designed to meet public policy goals and respond to citizen demands. Various reform models have been proposed and public administrators now expend considerable time, effort and resources exchanging 'best practices', finding 'best value', and 'rethinking' government operations. Although equally important, less effort has been devoted to performance management (PM) within increasingly complex, ideologically charged and politicized decision‐making environments. Despite significant increases in productivity, more theoretical and empirical research is needed to assist public managers in applying private market‐based alternatives to public service delivery structures. This article compares the PM initiatives of the Clinton–Gore Administration in the United States, known as the National Performance Review (NPR), with President Bush's Presidential Management Agenda (PMA). Following the comparison, a theory‐based research agenda is proposed to determine which of many approaches best 'fits' the varied and often contradictory systems for delivering public services in a decentralized governance system.

AbstractTotal quality management (TQM) is a theory‐based option which allows public managers to reward truly exceptional individual performance while increasing the capacity for agency‐wide cooperation and process improvement. TQM techniques are being applied extensively in federal agencies and provide a promising model for launching a similar quality‐improvement strategy at the state and local levels. This article presents a brief overview of current federal quality‐improvement applications, examines the origins of TQM, describes how the philosophies of leading quality theorists apply, and offers guidelines for overcoming barriers to TQM implementation.