Suchergebnisse

The majority of organizations not only aspire to sell their product(s), but they also aspire to solve the problems clients are faced with in that process. In other words, goods have to be amended and encompassed by a set of additional post-sales services. The research conducted in this paper was done with the aim of rating and ranking the post-sales services rendered by domestic organizations as the characteristic that influences their successful operation on the market. The primary goal is to further deepen the knowledge and evaluate the basic features of the post-sales service markets, given the fact that the knowledge of that market that has been acquired so far is quite limited. The starting premise implies that to achieve maximum organizational effects, it is necessary for the organization to successfully create post-sales services which appear to be the key to competitive maneuvering in the conditions in which products are being more and more similar to each other and when there is the need to find the other elements which will make buyers differ them from one another. In this research study, the following methods are used: the comparative statistics methods (ch2 Test, ANOVA), the hypothetical-deductive methods, the analytic-deductive and comparative methods, the historical and statistical-descriptive methods.

The subject of this paper is to investigate the attitudes of owners and top managers of national organizations from different business sectors on how to increase the chances of the organization becoming competitive by raising the level at which the idea of corporate culture is realized. The paper starts from the assumption that the corporate culture depends on the context in which the organization operates and as such significantly affects performance. Each organization forms its own image in its organizational environment based on the strategy of quality of products and services it provides, the principles of behavior, and the moral principles of employees. Since it affects business performance and attitudes towards work, the corporate culture must be designed to be adapted to each work group. The results of the research show that depending on the decision makers in the organization and the management style, there are significant differences in the organizations in terms of the level at which the idea of corporate culture in the organization is realized. Hypothetical-deductive methods, analytical-deductive and comparative methods, explanatory methods, historical, and statistical-descriptive methods were used in the research.

The subject of this paper is how domestic organizations can ensure excellent business quality and sustainability in the market by implementing a systematic business concept in which management is recognized as a powerful process for achieving high business performance. The premise is that competent management is a prerequisite for creating quality organizations and achieving results of total business excellence by combining other factors. The research is aimed at identifying and evaluating the primary obstacles in improving the quality of business of Serbian organizations which are on the market at different levels and lengths, and identifying the elements needed for the intended improvement with a focus on the importance of using modern management methods and techniques in organizations with different management styles, as well as a lack of knowledge of the management staff. In order to establish an effective management system that drives the development of a quality and sustainable organization, it is necessary for the management to understand current business trends as well as to establish new values at all levels of business that will contribute to the achievement of success. To confirm the premise, the analysis method, the synthesis method, and the method of multiple comparisons and statistical test were used.