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PurposeThe purpose of the paper is to build a sociocultural perspective of brand revitalization. Maintaining brands and bringing them back to life in the market has received much less interest than their creation. Moreover, the existing literature is dominated by the marketing management paradigm where the company's role is emphasized. This paper addresses the phenomenon of brand revitalization from a sociocultural perspective and examines the role of consumer collectives in the process.Design/methodology/approachUsing a data-driven approach, the study builds on the case of a consumer brand of footwear that has risen to unprecedented popularity without traditional marketing campaigns. Data were generated using an inductive theory building approach utilizing multiple methods, including interviews, participant observation and cultural materials.FindingsThe paper presents a conceptual model of cultural brand revitalization that has four stages: sleeping brand, spontaneous appropriation, diffusion and convergence.Practical implicationsImplications for companies in consumer markets are discussed, suggesting ways to facilitate the process of sociocultural brand revitalization.Originality/valueThe paper contributes to the literature first by offering a sociocultural brand revitalization scenario that highlights the interplay between the actions of consumers and the company, second, by examining the interaction between the symbolic meanings associated with the brand and the practices used by consumers and, third, by offering insights into the relevance of national identity in creating brand meaning.

ABSTRACTThe purposes of this study were to identify and categorize the discursive practices through which consumers negotiate a lifestyle‐related identity in online lifestyle consumption communities. The empirical case is a very active community of consumers who adhere to the low‐carb/high‐fat diet. The paper contributes to communal consumption literature by showing how a lifestyle identity and the community evolve together. Focusing on an online community with lifestyle focus differentiates this study from previous research because nutritional choices influence the consumers' everyday life in a comprehensive manner. By employing a netnographic analysis on discussion board messages, 11 discursive practices are identified. These practices are categorized according to confirming/challenging and self‐directed/community‐directed dimensions. The paper provides a typology of online community dynamics, emphasizing the importance of challenging practices for community development. It also has important implications for companies who wish to understand food lifestyles and develop online platforms for their customers.Copyright © 2013 John Wiley & Sons, Ltd.

Purpose
This study aims to examine adolescents' social media environment connected to unhealthy food marketing. As social media have become a ubiquitous part of young people's everyday lives, marketers have also shifted their focus to these channels. Literature on this phenomenon is still scarce and often takes a quite narrow view of the role of marketing in social media. Furthermore, the experiences of the adolescents are seldom considered.


Design/methodology/approach
Using a sociocultural approach and netnographic methodology, this study presents findings from a research project conducted in Finland. The data consist of both social media material and focus group interviews with adolescents.


Findings
The findings elaborate on unhealthy food marketing to adolescents in social media from two perspectives: sociocultural representations of unhealthy foods in social media marketing and social media influencers connecting with adolescents.


Originality/value
The study broadens and deepens the current understanding of unhealthy food marketing to adolescents taking place in social media. The study introduces a novel perspective to the topic by looking at it as a sociocultural phenomenon.

Purpose The purpose of this study is to define and analyse the emergence of collaborative engagement platforms (CEPs) as part of a rising platformisation phenomenon. Contrary to previous literature on engagement platforms (EPs), this study distinguishes between formalised and self-organised EPs and sheds light on collaborative EPs on which heterogeneous actors operate without central control by legislated firm actors. Design/methodology/approach Drawing on institutional work theory, this paper explores the institutional rules, norms and practices involved in the emergence of a new platform. This paper implements a longitudinal case study of a local food network called REKO and explores how engagement practices and institutional work patterns catalysed its emergence during 2013–2020. Findings The findings of this study show that actors engaged within the REKO platform participated in institutional work patterns of disruption, creation and maintenance, which drove the development of the platform and ensured its viability. Research limitations/implications This paper encourages future research to further explore how different types of EPs emerge and function. Practical implications The rise of CEPs pushes the dominant managerial orientation to progress from the management "of" a platform to managing "within" a platform. For managers, this means developing novel practices for engaging and committing a versatile set of actors to nurture open-ended, multi-sided collaboration. Originality/value This study contributes by conceptualising different types of platforms with a particular focus on CEPs and explicating the engagement practices and institutional work patterns that catalyse their emergence. ; © Hanna Leipämaa-Leskinen, Elina Närvänen and Hannu Makkonen. Published by Emerald Publishing Limited. This article is published under the Creative Commons Attribution (CC BY 4.0) licence. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcode. The authors would like to thank the editors and anonymous reviewers for their insightful and helpful comments for earlier versions of the manuscript. This work was supported by the Finnish Foundation for Economic Education [grant number 8-3794]. ; fi=vertaisarvioitu|en=peerReviewed|

Purpose The purpose of this study is to define and analyse the emergence of collaborative engagement platforms (CEPs) as part of a rising platformisation phenomenon. Contrary to previous literature on engagement platforms (EPs), this study distinguishes between formalised and self-organised EPs and sheds light on collaborative EPs on which heterogeneous actors operate without central control by legislated firm actors. Design/methodology/approach Drawing on institutional work theory, this paper explores the institutional rules, norms and practices involved in the emergence of a new platform. This paper implements a longitudinal case study of a local food network called REKO and explores how engagement practices and institutional work patterns catalysed its emergence during 2013–2020. Findings The findings of this study show that actors engaged within the REKO platform participated in institutional work patterns of disruption, creation and maintenance, which drove the development of the platform and ensured its viability. Research limitations/implications This paper encourages future research to further explore how different types of EPs emerge and function. Practical implications The rise of CEPs pushes the dominant managerial orientation to progress from the management "of" a platform to managing "within" a platform. For managers, this means developing novel practices for engaging and committing a versatile set of actors to nurture open-ended, multi-sided collaboration. Originality/value This study contributes by conceptualising different types of platforms with a particular focus on CEPs and explicating the engagement practices and institutional work patterns that catalyse their emergence. ; publishedVersion ; Peer reviewed

Purpose
– Despite the fact that customer orientation is increasingly used as a strategic guideline to ensure companies' long-term success, it is too often left at conceptual level without any managerial or executive translation. To address this practical gap, the purpose of the paper is to build an executive perspective on customer orientation through the mechanism of customer value dimensions.


Design/methodology/approach
– An intensive case study from a successful retail service business is used to illustrate how customer orientation is applied in actual strategic decision making at the executive level. The case business is a multi-sector service business that took a strategic turn toward customer orientation in the 2000s. As a result, the company has been able to increase their market share to become the market leader as well as stay ahead of the competition and increase customer loyalty.


Findings
– The study provides a practical tool of disentangling customer orientation into four customer value dimensions and linking them with appropriate executive level strategic decision making.


Practical implications
– The study helps executives uncover the inner meaning of customer orientation, move beyond traditional conceptualization of customer orientation, and adopt customer value orientation. This necessitates not only understanding customer value criteria, but also linking the diverse criteria to executive level strategic decision making.


Originality/value
– The study concretizes and uncovers how customer orientation can be implemented by incorporating both economic, functional, emotional, and symbolic customer value dimensions into executive level strategic decision making.

Abstract
Care is a central dimension of family consumption. Previous studies have explored it as interpersonal, emotional work performed through everyday consumption practices. Most of these studies have investigated care as articulated in the present time and within nuclear families. This study sets out to explore the relations between grandparents and grandchildren, arguing that it provides an intriguing case for enriching the current understanding of care in family consumption and its multitemporal nature. To this aim, the study conducts qualitative interviews and employs a narrative version of the theory of generativity to conceptualize the multifaceted ways in which caring manifests through consumption in grandparent–grandchild relations. As a result, the study offers a processual framework of intergenerational caring through consumption (ICTC). The analysis identifies, first, the multilayered nature of ICTC, consisting of three layers of caring enacted through generative acts. Second, it identifies three temporal perspectives to ICTC, revealing its multitemporal nature. The framework provides novel insights into how familial caring is done from generation to generation, and how a desire to care is kept alive in today's consumer society.

Purpose
– The purpose of the article is to identify and analyze the challenges of business-to-business (B2B) research relevance from the point of view of top executives.


Design/methodology/approach
– Ten in-depth interviews with top executives from different B2B industries were conducted and analyzed by using Arndt's (1985) elements of a healthy discipline, i.e. knowledge, problems and instruments.


Findings
– The findings reveal 12 challenges that characterize contemporary B2B research relevance from a top executive perspective.


Research limitations/implications
– The research offers genuine top executive insight. More research from different perspectives is needed to broaden the understanding of B2B research relevance.


Originality/value
– Reflecting B2B research with the identified challenges can contribute to better research designs, narrowing the gap between B2B scholars and practitioners. Altogether, it contributes to the health of the B2B discipline. The study also introduces a new approach to analyzing research relevance by using the elements of scientific balance.