Communications research in aviation is widely regarded by many in the healthcare community as the "gold standard" that should be emulated. Yet healthcare and aviation differ in many ways, as do the vital communications shared among members of clinical teams. Aviation team communication should, then, be understood in terms of what lessons will benefit those who work in healthcare. This book reports on recent field research to address what is known, and what needs to be learned, about team communication among operators.
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This volume describes how safety can change from being protective to being productive, thereby improving the resilience of the system. This is the fifth book published within the Ashgate Studies in Resilience Engineering series. The first introduced resilience engineering broadly. The second and third established the research foundation for the real-world applications that then were described in the fourth volume: Resilience Engineering in Practice. The current volume continues this development by focusing on the role of resilience in the development of solutions.
In the resilience engineering approach to safety, failures and successes are seen as two different outcomes of the same underlying process, namely how people and organizations cope with complex, underspecified and therefore partly unpredictable work environments. Therefore safety can no longer be ensured by constraining performance and eliminating risks. Instead, it is necessary to actively manage how people and organizations adjust what they do to meet the current conditions of the workplace, by trading off efficiency and thoroughness and by making sacrificing decisions. The Ashgate Studies in Resilience Engineering series promulgates new methods, principles and experiences that can complement established safety management approaches, providing invaluable insights and guidance for practitioners and researchers alike in all safety-critical domains. While the Studies pertain to all complex systems they are of particular interest to high hazard sectors such as aviation, ground transportation, the military, energy production and distribution, and healthcare. Published periodically within this series will be edited volumes titled Resilience Engineering Perspectives. The first volume, Remaining Sensitive to the Possibility of Failure, presents a collection of 20 chapters from international experts. This collection deals with important issues such as measurements and models, the use of procedures to ensure safety, the relation between resilience and robustness, safety management, and the use of risk analysis. The final six chapters utilise the report from a serious medical accident to illustrate more concretely how resilience engineering can make a difference, both to the understanding of how accidents happen and to what an organisation can do to become more resilient.
Cognitive Engineering methods were developed to enable human factors practitioners to understand and systematically support the cognitive work of people working "at the sharp end of the spear." Military members for whom DoD acquisition organizations develop systems are the quintessential "sharp end of the spear." This panel is proposed to share present-day experience from military and industry reflecting how pervasively Cognitive Engineering is contributing to research and development for the highly complex military systems being operated under conditions of stress, time pressure, and uncertainty today. The implications for human factors practitioners will be highlighted, both in terms of practices to continue and areas for improvement.