Suchergebnisse

The main aim of this article is to assess Provincial intervention outcomes in Makana Local Municipality, identify factors, which cause unsuccessful Provincial intervention, and lastly, measure the extent to which these factors played a role during intervention in Makana Local Municipality. Provincial interventions have been granted a legal and constitutional status by South African Constitution, Section 100 – 139 and 216. Therefore, Provincial interventions have been used to assist municipalities that are failing to achieve their constitutional mandate as a result of multiple issues, such as, financial instability, corruption, maladministration, poor leadership and management, and political tensions. Interventions by the Province are therefore meant to find long‐term solutions to the problems municipalities find themselves in. It is against this background that this article assess the outcomes of the Provincial intervention in Makana Local Municipality. The research utilized a qualitative approach in a form of documentary sources and open‐ended interviews with a range of actors in Makana Local Municipality. The study found that Provincial intervention in Makana has resulted to some extent successful outcomes; however, there are still areas needing further improvements in the municipality as evident by the current state of the municipality.The key findings of the study include an increase of 8 million in Revenue Collection, the development of a clear, firm Creditor Payment Procedure, and the recruitment process to start filling up critical positions; further to this, Makana received a qualified audit opinion in 2015; in addition, the municipality is honoring the Creditors' debt repayment plans in accordance. This is the presentation of findings on the outcomes of Provincial intervention in Makana Municipality. The article concludes by providing lessons for both the Province and Local government for effective interventions.

La conception des tâches et, en particulier, les procédures de travail ont fait l'objet de nombreuses recherches dans les études sur le développement organisationnel. Cependant, leur pertinence et leur pratique sont rarement étudiées dans l'administration publique. Le présent article présente une analyse des facteurs de conception importants à prendre en compte dans l'élaboration des procédures de travail. Notre étude est particulièrement pertinente dans le contexte du gouvernement local en développement en Afrique du Sud à un moment où de nombreuses municipalités sont aux prises avec l'institutionnalisation des processus administratifs de prestation de services pour une prestation efficace des services de base. Une méthode de recherche quantitative basée sur un modèle d'enquête transversal a fait intervenir 250 travailleurs de trois municipalités d'Afrique du Sud. La modélisation par équation structurelle a été utilisée pour déterminer l'impact des facteurs critiques sur la conception des procédures de travail pour les municipalités locales. L'étude constate que sur les huit facteurs critiques testés, la participation du personnel du gouvernement local à l'élaboration des procédures de travail et un appareil de communication municipal efficace sont significativement associés à la conception des procédures de travail. Nous concluons que la conception des procédures de travail devrait impliquer une participation des travailleurs, rendue possible par une communication qui permet librement et ouvertement à toutes les parties prenantes de partager une vision commune de la prestation de services. Les résultats apportent en outre un cadre théoriquement étayé en ce qui concerne la définition d'une politique visant à mettre en place des procédures de travail efficaces dans des contextes de gouvernement local similaires à travers le monde en développement. Remarques à l'intention des praticiens Alors que le leadership et l'imputabilité, l'amélioration continue, la vision partagée, la communication efficace et la politique organisationnelle sont des facteurs importants à considérer, la participation du personnel est le principal facteur qui affecte la conception et l'utilisation des procédures de travail dans les municipalités locales. Les décideurs/praticiens doivent fonder la détermination des aspects liés à la conception sur des données empiriques pour parvenir à une conception et une refonte efficaces des procédures de travail. Le présent article apporte un cadre théoriquement étayé en ce qui concerne l'établissement d'une politique permettant de parvenir à des procédures de travail efficaces dans les municipalités locales.

Work design and, in particular, work procedures have been a focus of much research in organisational development studies. However, their relevance and practice are rarely researched in public administration. This article presents an analysis of important design factors to be considered in the development of work procedures. The relevance of this study in the context of a developmental local government in South Africa is critical at a time when many municipalities are grappling with institutionalising service delivery administrative processes for the effective delivery of basic services. A quantitative research approach using a cross-sectional survey design involved 250 employees from three municipalities in South Africa. Structural equation modelling was used to determine the impact of critical factors on the design of work procedures for local municipalities. The study finds that out of the eight critical factors tested, the participation of local government employees in the development of work procedures and an effective municipal communication apparatus are significantly associated with the design of work procedures. We conclude that the design of work procedures should entail employee participation engendered through communication that freely and openly allows all stakeholders to share a common vision for service delivery. The findings further provide a theoretically underpinned framework as regards setting policy for achieving effective work procedures in similar local government contexts across the developing world. Points for practitioners While leadership and accountability, continuous improvement, shared vision, effective communication, and organisational policy are important factors to consider, employee participation is the most critical factor that affects the design and utilisation of work procedures in local municipalities. Policymakers/practitioners must seek empirical evidence as a basis for determining design considerations for effective work procedure design and redesign. This article provides a theoretically underpinned framework as regards setting policy for achieving effective work procedures in local municipalities.

A surfeit of service delivery disapprovals in South Africa is a clear reflection of the failure of the Public Service of South from the local, provincial, and national government to effectively and efficiently deliver service to its citizenry. The rise in a dissatisfied citizenry stems from a precise social realization, which envisions the failure of the state to deliver services to the public in an impartial, responsible, translucent, and befitting manner. This has resulted in widespread service delivery protests, which has become the most famous form of response to poor service delivery by frustrated citizens. This article argues for the mandelafication of the South African public service against the background of a cocktail of factors ranging from corruption, lack of transparency and accountability, incompetence, and lack of commitment to work ethics personified by Mandela. The article further argues for the upholding of the dominant constructs in which this mandelafication is grounded in such as proper ethics, humanitarianism, transparency, accountability, empathy, and selflessness, which characterized Nelson Mandela.