Suchergebnisse

Cover -- EDITORIAL ADVISORY BOARD -- Guest editorial -- Sharing information now vs later -- Social media activity in a festival context: temporal and content analysis -- Ambassadors of knowledge sharing -- Consumers' impulsive buying behavior of restaurant products in social commerce -- Generation Y's positive and negative eWOM: use of social media and mobile technology -- Roles of negative emotions in customers' perceived helpfulness of hotel reviews on a user-generated review website -- Social media review rating versus traditional customer satisfaction -- Exploring the generalizability of discriminant word items and latent topics in online tourist reviews -- An empirical examination of online restaurant reviews on Yelp.com

COVER -- EDITORIAL ADVISORY BOARD -- Guest editorial -- Social entrepreneurship in tourism: applying sustainable livelihoods approaches -- Examining the motivations for social entrepreneurship using Max Weber's typology of rationality -- Students climbing the entrepreneurial ladder -- Exploring the motivations of tourism social entrepreneurs -- Social innovation success factors: hospitality and tourism social enterprises -- Entrepreneurial networks across the business life cycle: the case of Alpine hospitality entrepreneurs

This ebook investigates the following: trends in hospitality management research; customer loyalty in the hospitality industry; transitioning loyalty programmes; talent management and work-life balance: serive quality in China's hospitality and tourism industry; and sustainability issues and hospitality and tourism firms' strategies

This ebook on contemporary hospitality research addresses key issues and challenges in the hospitality and tourism field. Written by leading scholars in the hospitality and tourism field to contribute it: addresses productivity, quality and relationship marketing in service operations; explains and synthesizes major services operations research foci from the past century; presents a critical review of the human resources management (HRM) research in the generic HRM and the hospitality fields; evaluates the evolution of hospitality marketing research over the last 25 years and illustrates how t

The topic of this ebook was particularly chosen because of the importance of ethical and sustainability issues and concerns related to the hospitality and tourism industry in China during the past 30 years. The authors from the worldwide locations such as the USA, UK, New Zealand, Hong Kong, Macau, Taiwan, and Chinese mainland have contributed their innovative views significantly to the discussion. Most of the issues and concerns discussed in the chapters included in this ebook are generally related to the hospitality and tourism industry globally. In this ebook, the audience can view ethical

Cover -- Guest editorial: Innovation in hospitality and tourism: ethical issues and challenges -- An exploration of female underrepresentation on executive boards in the Dutch hotel industry through an ethical lens -- The mediating effects of green organizational citizenship on the relationship between green transformational leadership and green creativity: evidence from hotels -- The effects of self-efficacy and collective efficacy on customer food waste reduction intention: the mediating role of ethical judgment -- Algorithmic pricing in hospitality and tourism: call for research on ethics, consumer backlash and CSR -- A systematic review of ethical issues in hospitality and tourism innovation.