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This study aims to analyse public service transformation from One Stop Integrated Service (PTSP) to Online Single Submission (OSS) model. The study was conducted at The Office of Investment and Integrated Services (DPMPTSP) Magelang Municipality. Using case study as a research strategy, the data was collected from in-depth interviews and documentation. The data were analysed using taxonomic analysis techniques. The results show some changes in several dimensions of services such as data input, service focus, issuing business licenses process, service systems and the time needed in the licensing service process. From the functional-structural theory perspective, service transformation from PTSP to Online Single Submission at The Office of Investment and Integrated Services Magelang Municipality underwent due to regulations from the central government with the aim of accelerating and facilitating business services. However, the licensing application system integration has not been running well due to application system transition. Thus, the service transformation process from manual to online should pay attention to the integration of the old system into the new one.

Global village is a phenomenon that occurs due to advances in information technology where there are no physical boundaries between individuals, communities, and countries. The world is connected through information technology and shares a variety of things. Apart from being a potential threat, the global village phenomenon also provides opportunities for introducing the Indonesian tourism sector to the global community. One of the villages that have the potential to exploit the global village phenomenon, especially in the tourism sector, is Ngargogondo Village, Borobudur Subdistrict, Magelang Regency, Central Java because it has the potential as a language tourism village. This study aims to measure community readiness in realizing a global village in the tourism sector with an analysis of community readiness dimensions in tourism and the global village aspect. This study used a survey approach with 157 respondents who were obtained using cluster random sampling technique. Meanwhile, the indicators used are adopted from the Tri-Ethnic for Prevention Research, with 19 indicators as research instruments. The results showed that the Ngargogondo Village community's readiness was at the preparation stage (tourism aspect) and pre-planning (global village aspect). This study suggests that to increase community readiness in realizing the global village tourism sector, the Ngargogondo Village government must increase the availability of resources, especially in the tourism aspect, and create a positive climate in the community in response to the development of information technology in Ngargogondo Village.