Suchergebnisse

The article is aimed at examining the role of emotional intelligence (EI) in the co-operative behaviour of a person, analysing and presenting foreign and Russian research in this area. The results of empirical research are given. The sample consisted of 243 people aged 18 to 67 years (61 men and 182 women, the average age – 36.1 years), of which 107 participants noted that they are middle and senior managers, 136 respondents are employees. The study used the EIT methodology («Emotional Intelligence Test») and the questionnaire CISS (Coping Inventory for Stressful Situations). Correlation analysis revealed the following correlations: positive – between the common EI, domains and branches of EI and problem-oriented copying, and negative – between the experienced domain and common EI with emotionally oriented coping. According to regression analysis, the cumulative effect of the four branches of EI is more pronounced when problem-oriented coping is chosen, and the ability to understand and analyse emotions makes the greatest contribution. The management team has demonstrated the ability to influence the emotions of others and to resort more often to problem-based coping, while the non-management team better recognises emotions in the surrounding space.