The Importance of Intrinsic Factors in Keeping Employees Motivated: The Difference between Public and Private Sectors
In: International journal of academic research in business and social sciences: IJ-ARBSS, Band 11, Heft 11
ISSN: 2222-6990
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In: International journal of academic research in business and social sciences: IJ-ARBSS, Band 11, Heft 11
ISSN: 2222-6990
In: The journal of business & industrial marketing, Band 35, Heft 4, S. 655-668
ISSN: 2052-1189
Purpose
The purpose of this paper is to examine whether individual market orientation facilitates the development of learning orientation before influencing business-to-business (B2B) salespeople's performance within the banking industry.
Design/methodology/approach
Data were gathered from 539 B2B salespeople from 18 licenced local and foreign financial institutions in Kuala Lumpur, Malaysia, by means of a structured survey. The individual market orientation (I-MARKOR) scale was used to measure their market-oriented behaviour specifically in terms of information acquisition, information dissemination and coordination of strategic response. The data were analyzed using confirmatory factor analysis via structural equation modelling to examine the hypothesized relationships.
Findings
Information Dissemination and Coordination of Strategic Response are reported to impose significant intervention effects on the relationship between learning orientation and job performance. Salespeople who embrace positive learning values are in a favourable position to disseminate and respond to new market information. Subsequently, these behaviours helped them to achieve higher levels of job performance.
Practical implications
By assessing and profiling the market-oriented behaviour of their salespeople, firms will be able to focus on the right competencies training and market-focussed performance appraisal.
Originality/value
This paper contributes to the enrichment of the existing literature on individual market orientation and learning orientation by proposing a model that was empirically tested to be a valid and reliable predictor of job performance.
In: International journal of academic research in business and social sciences: IJ-ARBSS, Band 12, Heft 1
ISSN: 2222-6990
In: International journal of academic research in business and social sciences: IJ-ARBSS, Band 12, Heft 9
ISSN: 2222-6990
In: Journal of enterprise information management: an international journal, Band 33, Heft 3, S. 559-578
ISSN: 1758-7409
PurposeBased on the E-Service Quality (E-SQ) model, this study investigates the effects of self-service technology (SST) quality attributes, specifically automated teller machines (ATMs), on customer satisfaction. The interaction effects of technological optimism on the abovementioned link are also examined. SST usage is conceptualized as a multidimensional construct that consists of five dimensions (reliability, security, convenience, functionality and responsiveness).Design/methodology/approachThe data were collected through a survey of a sample of Malaysian participants who used cash-recycling ATMs. The proposed theoretical model was tested using partial least squares (PLS) structural equation modeling (SEM).FindingsThe results suggest that reliability, convenience, and functionality are critical factors that affect customer satisfaction in using ATMs. Technological optimism was found to weaken the relationship between reliability and customer satisfaction.Practical implicationsConsidering the relative novelty of cash-recycling ATMs in the market, banks should ensure a smooth, error-free and accessible functioning of the system. Special attention has to be given to tech-savvy consumers whose higher level of optimism, with an increase of perceptions of reliability, may suppress their heighten sense of fulfillment. This customer group could be offered interactive digital engagement through mobile applications and social networking channels.Originality/valueThe E-SQ model is a helpful tool to understand the reasons underlying user satisfaction with cash-recycling ATMs. The results also contribute to the theoretical development of the E-SQ model through the integration of technological optimism as a contingent factor.
In: Social work in public health, Band 30, Heft 1, S. 64-74
ISSN: 1937-190X
In: International journal of academic research in business and social sciences: IJ-ARBSS, Band 13, Heft 5
ISSN: 2222-6990
In: International journal of academic research in business and social sciences: IJ-ARBSS, Band 12, Heft 10
ISSN: 2222-6990
In: International journal of academic research in business and social sciences: IJ-ARBSS, Band 8, Heft 11
ISSN: 2222-6990
In: International journal of academic research in business and social sciences: IJ-ARBSS, Band 8, Heft 11
ISSN: 2222-6990
In: International Journal of Social Science and Humanity: IJSSH, Band 5, Heft 5, S. 440-445
ISSN: 2010-3646
In: International journal of academic research in business and social sciences: IJ-ARBSS, Band 11, Heft 4
ISSN: 2222-6990
In: Advances in Applied Sociology: AASoci, Band 14, Heft 3, S. 113-133
ISSN: 2165-4336
In: International journal of academic research in business and social sciences: IJ-ARBSS, Band 12, Heft 10
ISSN: 2222-6990
In: International journal of academic research in business and social sciences: IJ-ARBSS, Band 11, Heft 11
ISSN: 2222-6990