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AbstractThe aim of this paper is to explore the role and contribution of new information communication technologies in the emerging field of knowledge management (KM). There is much confusion in the literature, and in organizations, as to what role technology has within the field of KM. This quandary has led to the danger that organizations could spend large amounts of time, money and other resources on inappropriate technology in support of their KM efforts. The paper presents the classification of KM technology tools under the headings of collaboration, content management and business intelligence. This paper also seeks to clarify how KM technologies have been applied in organizations in recent years. Overall, the paper presents an overview of current literature and practical technological adoption and application in the KM field. Copyright © 2004 John Wiley & Sons, Ltd.

AbstractContinual development in the field of Knowledge Management (KM) has led to a number of critical factors being highlighted in the literature. These issues include the macro‐environment, organizational climate, technological, informational, cultural and people factors. Understanding of these issues is currently limited by a paucity of systematic empirical research addressing the relationship between the cultural and technological aspects of Knowledge Management. This paper describes the development of a conceptual model for Knowledge Management implementation, which is based on a university/industry partnership and a successful PhD study. Moreover, the paper covers theory‐testing and refinement of the model using large survey empirical analysis. It is concluded that the model can be used across a wide spectrum of organizations to show how cultural and technological aspects of Knowledge Management can be systematically integrated into organizations. Copyright © 2002 John Wiley & Sons, Ltd.