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This article aims at discussing e-government website usability in relation to concerns about digital inclusion. E-government web design should consider all aspects of usability, including those that make it more accessible to all. Traditional concerns of social exclusion are being superseded by fears that lack of digital competence and information literacy may result in dangerous digital exclusion. Usability is considered as a way to address this exclusion and should therefore incorporate inclusion and accessibility guidelines. This article makes an explicit link between usability guidelines and digital inclusion and reports on a survey of local government web presence in Portugal.

This book is about inclusivity and open education in the digital age. It reports the latest data on this topic from the 2021 Cognition and Exploratory Learning in the Digital Age (CELDA) conference. This annual conference focuses on challenges pertaining to the evolution of the learning process, the role of pedagogical approaches and the progress of technological innovation, in the context of the digital age. The material in this book represents the work of both researchers and practitioners in an effort to cover both technological and pedagogical issues in ground-breaking studies. The book covers a wide array of topics examining the deployment of learning technologies, proposing pedagogical approaches and practices to address digital transformation, presenting case studies of specific technologies and contexts and overall debating the contribution of learning technologies for the improvement of the learning process and the experience of students and for the development of key competences. It represents the best work reported during CELDA 2021, comprising expanded peer reviewed chapters from best papers focusing on open education models, inclusive learning environments and adaptive as well as personalized learning support.

The present work is intended to assist academics, researchers and proponents of online learning and teaching. Academics will be able to share the findings presented in this book, and the Social Networking and Education Model (SNEM), with their students (i.e. Masters and PhD). It is envisaged that this book will assist researchers and anyone interested in online learning to understand the opportunities and risks associated with the use of Social Networking in the education sector, and assist them to implement SN by means of the new SNEM model. The reader will benefit from our examinations of the risks and opportunities associated with the use of Social Networking in the education sector in various regions around the world: Asia-Pacific, Europe, Mediterranean, America, Middle East and the Caribbean. In addition, a Social Networking and Education Model (SNEM) will be developed to promote and implement Social Networking in the education sector

section 1. Collaborative learning and social network systems -- section 2. Social media -- section 3. ICT communities -- section 4. Social media technologies in higher education -- section 5. Security and privacy in ICT or social media -- section 6. Social media and smart technologies -- section 7. Gaming.

"This book discusses methods of using information technologies to support organizational and business objectives in both national and international contexts, describing the latest research on both the technical and non-technical aspects of contemporary information societies, including e-commerce, e-learning, e-government, and e-health"--Provided by publisher

Purpose Through a data-driven theory development approach, this study builds on affordance theory and demonstrates how online mobile app reviews can be analyzed to understand the drivers of informal mobile learning success.Design/methodology/approach Textual big data provide a wealth of information regarding user–app relationships and various facets of user engagement. Adopting structural topic modeling and sentiment analysis, the authors extract latent topics from reviews of two educational apps: Duolingo and Photomath.Findings The findings suggest that the quality of the relationship between users and mobile learning apps is significantly reliant on how underlying affordances have been actualized. While affordances can leverage satisfaction, they may also be a source of frustration in case of any failure in their design or integration. The analysis reveals eight emergent affordances: practicality, affordability, information reliability, instruction integrity, hedonic experience, user-friendliness, interactive input and iterative upgrading.Research limitations/implications Since affordances of a technology entail both enablement and constraint and are best studied as a bundle of connected elements influencing each other reciprocally, the authors discuss how to address potential challenges from technical aspects to the added value of using mobile learning apps.Originality/value The results demonstrate that qualitative information in online reviews about mobile learning app experiences is of significant value. The approach demonstrates how advanced analytics can provide business value by addressing the evolving nature of customer needs and expectations. It proves the value of online reviews in discovering underlying technology affordances and their potential boundaries and challenges.

In the 21st century, technology plays an important role to users, businesses and higher education to raise performance, productivity and endorse gratification. Technology usage increased collaboration, cooperation, and communication among users as easily as to recapture information, entertainment, marketing, political, health information and online shopping. Integrating Internet and social networking in businesses and higher education will improve business performance, productivity, students' personal and professional skills, as well to incorporate sustainability, corporate social responsibili