Professional Woman's Guide to Conflict Management
Accessing conscious conflict ownershipThe benefits of conscious conflict ownership; Becoming a master negotiator; The negotiation process; Individual planning, preparation, and analysis; Rapport building ; Information exchange; Concessions and compromises; Resolution; Mastering the negotiation process; Attitude is everything; Be ready to hear things that you don't like; Do your homework; Work with the other side, not against them; Seek to understand the cultural and personality factors that may impact the process; Be prepared for dirty negotiation tactics; Learning to listen.