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Some researchers have assumed that bureaucratic reform could improve citizens' satisfaction. This study examines the impact of some aspects of bureaucratic reform on public service performance and citizens' satisfaction, including: organizational structure, business process, human resources, law and regulations, supervision, accountability, and work culture. This study employed a quantitative method to collect and analyze data from 279 respondents who received licensing services from the government agencies of the regencies and the city governments in the Special Region of Yogyakarta in 2019. The findings of this study show that organizational structure, accountability, and work culture positively and significantly influence performance. Moreover, accountability, work culture, and performance positively and significantly affect citizens' satisfaction. Conversely, business processes, human resources, law and regulations, and supervision do not positively and significantly influence performance. Furthermore, human resources do not positively and significantly affect citizens' satisfaction. The results of this study contribute both theoretically and practically to the wider academic field.

Democratic governance has become a popular term to influence public sector reform in many countries. As a new governance theory, democratic governance has also gained significant interest from scholarly circles. Scholars had different perspectives when discussing the topic of democratic governance. Political perspectives examined democratic governance, especially in terms of states, regime, election and democracy. Technological perspective saw the importance of ICTs, social media, artificial intelligence and big data. The public administration perspective studied the importance of public policy, public management and local government institutions. There were rarely scholars who mapped the ideas about democratic governance. The study tries to fill this gap in thinking about democratic governance by reviewing the journal articles on democratic governance published in Scopus data based. Via NVivo analysis tools, this study showed five pivotal issues, including "government," "public," "policy," "political,' and 'institutional.' Besides, this study revealed some important sub-issues of the pivotal issues, covered 'responsible government," "representative government," "government policy," "public participation," "public affairs," "public interest," "public policy," "policy formulation," "policy implementation," "political participation," "political actors," "political authority," "institutional change," "institutional capacity," "state institutions.' This study also developed propositions from the pivotal issues and sub-issues. Furthermore, this study proposed a new theoretical model based on the propositions. Finally, this study acknowledges the weaknesses and suggests future research.

This study uses qualitative descriptive methods. The type of data used in this analysis is secondary data from library analysis surveys, research-related data from various sources, websites, and government documents that can facilitate the completion of this research report. In the era of globalization, all private companies and state-owned enterprises (BMUN) already have various advanced machine technology features as one of the tools that will facilitate human performance to improve the economy. As found in PT Terminal, Teluk Lamong (PT TTL) already has various tools for unloading advanced goods or known as artificial intelligence (AI). This tool can help performance and has a unique concept, namely, Go green (No pollution).

Any people who live in democracies have the right to participate in development daerah. Salah of his formthrough aspiration of activities DPRD. Pelaksanaan recess recess East Lombok Regency spotlight for masyarakat.Mekanisme recess that rarely publicized causes irregularities occurring mainly in the division budget item recess,the process of implementation and poor implementation accommodate the aspirations masyarakat. sehinggamasyarakatpun not feel the results of that activity. This study discusses the mechanism and the results of theactivities during the recess which is at the level of implementation of a technical nature and the result was neverrealized. In this study, the method used is qualitative analysis method in a descriptive way. The data in this studywere obtained through interviews and research shows that the first dokumentasi. Hasil; the implementationprocess is done by a recess for Parliament East Lombok is quite varied ranging from formal activity as carried outat the village office until iformal activities like sitting at home-rumah. Kedua discussion; The results of the publicreported a net aspirations and reported on the internal fractions by weighing the priority scale that later becamecommon view on a fraction of the plenary session. Third: deliberation undertaken Parliament in following up theresults of the recess rare word consensus so that the fraction of lobbying by local governments, sesameParliament and sesame fraks, i nevertheless the realization of aspirations were never perceived by the publicbecause too much importance to the local government and legislative.

Focused on the development system capacity and capability of the public has a strong resistance when hit byproblems. PBRT program is an instrument to encourage the realization of economic, social, political andcultural as well as a means of social transformation that is expected to be able to boost the slump situation andconditions of the community that had developed over time. This innovation is quite interesting and unique,because it is the only model of development in the province ntb even in Indonesia. The approach used in thisstudy is deductive method qualitative descriptive analysis. This type of research tried to describe the actualpicture of the phenomenon occurring in the management of the Neighborhood Program Based in WestSumbawa regency. From hasi research note that based development program Rukun Tetagga being featuredprogram and the pilot program the West Sumbawa regency was not effective as expected. From the datafindings during authors examined the field can see that the program is one of the important innovations of WestSumbawa Regency in boosting success in the development of this pogram set, but do not like innovation andhope in the rules for the way it turned out this program has not been effective. Many existing resources thatare not in manfaatkan.penulis hope that this program still exist and revived the spirit of development actors inmaximizing this PBRT program.

This research is descriptive research. Result research show do not have perda that special regulate about develop-ment electricity. success develop supporter factor implementation budget electricity can be seen from aspects imple-mentation success scaling, namely: implementation policy support development budget in electricity developmentimplementation. Support sources policy in Perda APBD mining sector implementation and Energi Kabupaten Bulunganwith the existence of budget that is large and the increase human resource. Support communication inter relatedorganisation, between Dinas Pertambangan and PT. PLN as well as BAPPEDA intertwined coordination that is good.Executive body characteristic, and tendency all executive apper tain good with the existence of program–programactivity that execute favorably. Executive activity very support so that target desired can achieved. Inside economycondition thing, social, and politics can be said that that aspect very suppor t Implementasi success with all set him theneed for energy electricity certainly will improve social and economic growth as well as stability politics. Factors thatstill become obstacle to Perda APBD Sektor Pertambangan success implementation and Energi Bulungan regency isexecutive apparatus number, facility and infrastructure still very less, inside inability contractor perform activity, andnot smooth electricity in development because condition geography that is wide and out of reach.

Public participation inside government become universal disclosure that appear concurrent with present him governanceconcept in arrangement government. After become mainstreaming issue governance concept (tata-kelola government)produce various definition. Concept governance refer in institution, process and tradition that determine,how kekuasaaan held, decision made, and voice denizen in hear. Kabupaten local government Sula Isles especiallyKecamatan Sanana to realize government that participative feel shortcoming. Cultivation and government informationgiving to community valued still very minim. To the present time, development planning that participative to needcommunity only claimed unilaterally by government Sula Regency especially Sanana subdistrict has been conductedfor well, and accordance procedure that apply. This research use two approaches outright namely qualitative andquantitative approach. Location research in Sanana subdistrict Sula regency. Data collection conducted with threeway, namely: interview, documentation and questionnaire. Data analysis unit in this research is government SulaRegency, citizen and stakeholder that engage in musrenbang Kecamatan Sanana 2011-2012. Sample withdrawaltechnique in this research is withdrawal sample non random (non probability sampling) namely Purposive Sampling.This result research show community participation level in Musrenbang Sanana subdistrict. In 2011 and 2012 includedin informing category level (level participation where community heard and allowed contend, but they do nothave ability to get guarantee that their view would be considered by holder decision.) That thing in pengaruhi olekfactor internal: age, sex, level of education and work eye points of view. While factor external: government andstakeholder own experience that is more compared by community.

The porpuse of the research is to determine the quality of servicein the government apparatus based electronicpassport, in this study using 5 indicators that Keberwujudan (tangible), Daya Tanggap (Responsiviness), Kehandalan(Realibility), Jaminan (Assurance), and Empathy (Empathy). andalsosee at the factors that influence the quality ofservice indicators Organizations, Human Resource, and Service System. The methoduse disdescriptive quantitativemethod using frequency distribution, and the data collection were interviews, observation, documentationandquestionnaires. With research sites at the Immigration Office Class 1 Yogyakarta. Results ofthe research is thatthequality of service in thegovernment apparatus based electronic passport given tothe publicis VeryGood"as indicatedby the scale 4.21cumulative indexofthe highest value 5.The variables that have the highest value is in thevariable Assurance (Warranty) with a score value of 4.60 with the category of "Very Good" and the variable that getsthe lowest score by the public is the variable empathy with a score value of 3.97although the category of "Good". Asfor the factor of influence in the organization's services are among the factors, for cesor human resources andservice system. Then there commendations givent o the immigration office in Yogyakarta is in grade 1 to furtherenhancethe quality of His ministry, especially in the Empathy dimension of hospitality, courtesy and discriminatoryactions in serving.

An expansion of new village is hoped to be able to give positive effect to the society. However, structuring of expandedvillage, of course, has to do with regulations and rules recently. So, local government of Bulungan regency needs todo a good planning to expand Tanjung Indah Lestari village, Bukit Indah village, and Salimbatu Permai Village. Thepurpose of the research is: (1) to explain realization of expansion preparation to Tanjung Indah Lestari village, BukitIndah village, and Salimbatu Permai Village, based on the local rules of BUlungan regency number 4, 2011 aboutestablishment, abolition, annexation of a village and status change of a village becomes a political district, and (2) toexplain the factors which influence expansion realization to Tanjung Indah Lestari village, Bukit Indah village, andSalimbatu Permai Village. In this research, the writer applies qualitative approach. This research is done at Bulunganregency, especially in Tanjung Indah Lestari village, Bukit Indah village, and Salimbatu Permai Village. Data collecting isdone by interview, observation, and document analysis. The writer also applies qualitative descriptive analysis withdata reduction steps, data presentation, and data verification to the technique of data analysis. The result of thisresearch shows that the village chief and the society of Salimbatu Permai village have not understood concept of areaexpansion, purpose of expansion, and area expansion realization perfectly yet. If it is analyzed from the factors whichinfluence village expansion, so it may be conclude that Tanjung Indah Lestari village, Bukit Indah village, and SalimbatuPermai Village have been appropriate as a definitive village. If it is analyzed from the factors which influence villageexpansion, it may be concluded that Bukit Indah village is the most appropriate village to be expanded. On the otherhand, Tanjung Indah Lestari village is not still appropriate yet to be expanded. The inappropriate factors are communicationfactors among those villages and also ...

Natural resources and biodiversity Indonesia make this country rich with potential that exists in it, the main challengeis how to both the way the government manages the resources and can be functioned as it should be for the State andthe Regions. Through the Regional Autonomy in Regions expected to be more independent in determining the wholethe activity as a subordinate of the Unitary Republic of Indonesia, Sula Islands Regional Government also has the samelegitimacy to make various policies, including in the field of tourism. Sula Islands Government has set as part of thedevelopment of tourism and economic make-Based Tourism Policy development to support the development of tourism.Sulabesi island Sula Islands has five locations coastal tourist potential to be developed as a regional destinationtour namely Wai ipa of beach, Pagama Island, Coastal Fatkauyon, Goiyofa Wai of beach,and pas ipa of beach. TourismRegions Island Beach Sulabesi have a characteristic of a typical and natural. But not yet supported by facilities andinfrastructure, including tourist facilities are good and decent for tourists.This research was conducted using qualitativeresearch methods with fenomenalogi approach to describe, analyze and interpret the sides of policies such asparticipation, networking, Organizational Structure, actor, financial, facilities, social, cultural, economic and political aswell as the interests of stakeholders.The results showed that the availability of resources have not been allocated tosupport the implementation of clear, communication and coordination has not run optimally, external conditions (social,economic, and political) impede the implementation of special regional development policy implementation in SulaIslands tourism effectively and optimally. The implication is activity-based tourism economy has not contributed optimallyto the government, private and community from an economic standpoint.

The purpose of this research is to describe and analize the implementation of Authory of the head of Sub- Districtbased on law No. 32 of 2004 on Regional Government (studies on the office of Tanjung Selor and Tanjung Palas Sub-District of Bulungan, North Berneo) about the implementation in terms of sub-district in Tanjung Selor and TanjungPalas sub-District of Bulungan. Based of the law No. 32 of 2004 concerning local government in which the delegationof authory from the regent to the head of sub-distruct is a from of desentralized system of govenment in strengtheningthe organizational structure at districtand maximizing the service. The reseach method used a descriptive studywith a qualitative approach. Reseachs used data collection techniques though interviews, observation, and documents.The focus of reseach is the Analycis on the implementation of Authory of the head of Sub-Distruct based onlaw No. 32 of 2004 on regional Govenment (studies on the office of Tanjung Selor and Tanjung Palas Sus Distruct,Distruct of Bulungan, North Borneo). Based on the results of a study conducted reseachers at Tanjung Selor andTanjung Palas Sub-Distruct are there several problems associated with the authory of the head of sub-district, such asthe coordination on the soceity development, the coordination and maintenance of public intrasstructure and facilities,the coordination of govenments activities in sub district level, and village in order to carry out community serviceinto a scope of duties that can not be carried out optimally. The finding of this research is that in the implementationof the task is not in accordance with what is expeted, the authory i not yet clear, lack of community participation andlaw human resources in the sub-district office. The inhibiting factors are innefective communication, minimum resources,disposition and bureaucratic structures that do not fuction properly. It is suggersted that the service wouldbe optimal by revamping the Tnajung Selor and Tanjung Palas sub-district office.

A low‐level of citizens' satisfaction with public services is one of the central issues in developing countries, including Indonesia. Attempts have been made to investigate factors influencing the quality of public services and citizens' satisfaction, as have been explored by scholars with such concepts as "customer orientation" and "customer satisfaction." What has received relatively less attention in this pursuit of customer satisfaction is a cultural dimension, namely how cultural traits of service providers and receivers impact on the mode of interactions and the degree of satisfaction. This study aims to explore whether local culture has positive impacts on the ways public services are evaluated and received by citizens or not. The type of the study is quantitative research. The total sample numbered is 381 from those who obtained public services. This study applied the correlation and linear regression analysis. The findings of the research undertaken in Indonesia, demonstrate that the cultural behavior of civil servants brings positive impacts on citizens' satisfaction. It is proposed that the reform programs for enhancing the quality of civil servants should pay attention to cultural aspects, which are crucial in determining how government services are perceived and appraised.

Government innovation has become a common concept in many countries for influencing public sector reform. Government policy has also attracted attention from academia as a modern concept of governance. This study aims to understand issue innovation in government perspective. This study reviewed the literature of an article published in the social sciences through the NVivo analysis tool. This study indicates that the main issues in government innovation are public, actors, politics, policies, and institutions. This study also finds that government innovation can be used for decision-making and increasing organizational capacity. In addition, it can also be used to improve democratic institutions and increase organizational. This article contributions is provide new topic concerning government innovation in the future.

Public-Private Partnerships (PPP) are often seen as an ideal scheme for infrastructure provision when the government is hampered by human and financial resources. Therefore, the government can involve the private sector in playing a role in the successful implementation of infrastructure. This article aims to identify the factors affecting readiness using a public-private partnership (PPP) in the development of Jogja Agro Techno Park (JATP) as a priority development acceleration program in Special Region of Yogyakarta Province. Furthermore, this research uses a descriptive method with qualitative approach. Therefore, the data findings thought in-depth interviews and several kinds of literature. The data findings analysis in this research using NVivo 12 plus software, this qualitative tool is able to provide capture coding rates from interview results that display the intensity level. The result of this research indicated that the dominant variable comes the Local Government Commitment aspects and Institutional Coordination, in which the resulted coding intensity value of Crosstab Query is 28.57%. It is related to the DIY government that has strong institutional level support and its commitment to sustainability in the development of the JATP priority program. Moreover, the high percentage indicators come from the Coordination with Private Sector and Availability of Special Institution. Besides it, other factors found in several aspects of HR Competence and Financial Capacity are did not become play an important role from DIY's Government in readiness for a PPP scheme in JATP development. This is because financial human resource competencies and also financial capability have been managed by TPSD as an ad-Hock agency devoted to handling PPP schemes. So that the factors of readiness are not necessary to adjust the institutional structure because it has been able to be coordinated based on their respective duties and functions.

Riau LAM is a community organization that was present in the midst of the decline in the existence of Malay culture in Riau Province and became the only Malay community organization that was made a partner of the government. This research was conducted in Riau Province in 2018. This study aims to determine the capabilities of Riau LAM in realizing the vision of Riau 2020. The research method used is a qualitative method. The results showed that Riau LAM was unable to carry out planning so that it did not have goals, objectives, and strategies in running the organization. Compilation of organizational structures is not in accordance with existing rules, including the absence of written assignments. Placement of members of the organization is carried out with full interest, the absence of organizational development and oversight functions are ignored. Supporting factors for organizational performance are the possession of financial and physical resources derived from the Riau Provincial Government. The inhibiting factor of organizational performance is not qualified human resources, the lack of cooperation with the Riau Provincial Government, the attitude of the organization is not consistent in dealing with cultural dynamics, and the organization's bad reputation for performance is not optimal. Thus, it was concluded that Riau LAM did not have the ability to support the government's performance in realizing the vision of Riau 2020.