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Intro -- Foreword -- Contents -- Part I: Introduction -- Chapter 1: The Relevance of Public Value into Smart Cities -- 1.1 Introduction -- 1.2 Definition and Perspectives of PV -- 1.3 PV Management -- 1.4 Conclusions -- References -- Part II: Defining Public Value Creation Under the Smart Cities Context: A Literature Review Analysis -- Chapter 2: Smart Public Services: Using Smart City and Service Ontologies in Integrative Service Design -- 2.1 Introduction -- 2.1.1 Service-Dominant Logic and Service Transformation -- 2.1.2 In Search of the Logic of Public Smart Service Deployment -- 2.1.3 Methodology -- 2.2 Fundamentals of Service-Dominant Logic -- 2.3 Service-Dominant Logic in the Public Domain -- 2.4 The Smart City as an Enabler in Service Transformation -- 2.4.1 Smart City Ontology -- 2.4.2 Service Ontology -- 2.4.3 Overlapping Areas of Smart City and Service Ontologies -- 2.4.4 Cyber-Physical Systems As Resource Integrators -- 2.5 Real-Life Cases: Smart City Services and Underlying S-D Logic -- 2.5.1 The Case of Smart+Connected Traffic -- 2.5.2 User Involvement Through the Improve My City Application -- 2.6 Discussion -- 2.7 Conclusion -- References -- Chapter 3: Public Value Creation in a Smart City Context: An Analysis Framework -- 3.1 Introduction -- 3.2 Creating Value in a Smart City Context -- 3.2.1 Smart City Frameworks -- 3.2.2 Creating Public Value in the Public Sector -- 3.2.3 Using the Ecosystem Approach as a Lens -- 3.2.4 Developing a Smart City Framework for Public Value Creation -- 3.3 Empirical Evidence -- 3.3.1 Amsterdam, the Netherlands: Creating Platforms for Smart City Progress -- 3.3.1.1 City Peculiarities -- 3.3.1.2 City Ecosystem -- 3.3.1.3 City Strategy -- 3.3.1.4 Public Value -- 3.3.2 Winterthur, Switzerland: From the Smart Flat to the Smart Borough -- 3.3.2.1 City Peculiarities -- 3.3.2.2 City Ecosystem.

Foreword -- Preface -- Reviewers -- Contents -- Contributors -- 1 Smart Technologies for Smart Governments: A Review of Technological Tools in Smart Cities -- 1 Introduction -- 2 The Need of Smart Technologies for Smart Governments -- 3 Empirical Research on Smart Cities -- 3.1 Sample Selection -- 3.2 Data Collection and Method -- 3.3 Analysis of Results -- 4 Conclusions and Discussions -- Acknowledgements -- References -- 2 Smart Cities, Transparency, Civic Technology and Reinventing Government -- 1 Introduction -- 1.1 The Smart Cities Movement -- 1.2 Smart Citizens -- 1.3 Smart(er) Cities? The Complicated Roles of Sustainability, Intelligence, Transparency, and Participation -- 2 The Role of Civic Technology in Creating Smart(er) Cities -- 2.1 The Civic Technology Movement -- 2.2 Elements of Civic Technology -- 3 Civic Technology, Smart Cities and Public Management -- 4 How Civic Technology Can Reinvent Government -- 5 Changes in Public Management Practice and Education -- 6 Conclusions -- References -- 3 Governing the Complexity of Smart Data Cities: Setting a Research Agenda -- 1 Introduction -- 2 Key Concepts -- 2.1 Big and Open Data -- 2.2 Urban Complexity and Smart Governance -- 3 Theoretical Perspectives -- 3.1 Actor Network Theory -- 3.2 Complexity, Adaptivity, and Self-Organization -- 3.3 Governance -- 4 Governance Challenges: Avenues for Future Research -- 5 Concluding Remarks -- References -- 4 Semantic Technologies in e-government: Toward Openness and Transparency -- 1 Introduction -- 2 Effectiveness of Open Government Data -- 3 Semantic Approach for Open and Transparent e-government -- 4 Technologies, Techniques and Approaches for Achieving Semantic Government Services -- 5 Conclusions -- References -- 5 The Transparent Smart City -- 1 Introduction -- 2 Smart Cities -- 3 Transparency -- 3.1 Legislation and Regulations

This book examines the introduction of smart technologies into public administrations and the organizational issues caused by these implementations, and the potential of information and communication technologies (ICTs) to rationalize and improve government, transform governance and organizational issues, and address economic, social, and environmental challenges. Cities are increasingly using new technologies in the delivery of public sector services and in the improvement of government transparency, business-led urban development, and urban sustainability. The book will examine specific smart projects that cities are embracing to improve transparency, efficiency, sustainability, mobility, and whether all cities are prepared to implement smart technologies and the incentives for promoting implementation. This focus on the smart technologies applied to public sector entities will be of interest to academics, researchers, policy-makers, public managers, international organizations and technical experts involved in and responsible for the governance, development and design of Smart Cities.

This book analyses the methods used to assess financial sustainability as defined by the International Federation of Accountants (IFAC). Recently, there have been calls to consider sustainability as a fundamental guiding principle in public management. The financial and economic crisis has spurred a demand for greater financial sustainability in public administrations. Although the concept of sustainability has been traditionally associated with three dimensions (environmental, social and economic), this book focuses on the metrics used to evaluate financial sustainability and explores the concept of financial health. It will be of interest to researchers and academics in the field of financial sustainability.

There has been much attention paid to the idea of Smart Cities as researchers have sought to define and characterize the main aspects of the concept, including the role of creative industries in urban growth, the importance of social capital in urban development, and the role of urban sustainability. This book develops a critical view of the Smart City concept, the incentives and role of governments in promoting the development of Smart Cities and the analysis of experiences of e-government projects addressed to enhance Smart Cities. This book further analyzes the perceptions of stakeholders, such as public managers or politicians, regarding the incentives and role of governments in Smart Cities and the critical analysis of e-government projects to promote Smart Cities' development, making the book valuable to academics, researchers, policy-makers, public managers, international organizations and technical experts in understanding the role of government to enhance Smart Cities' projects

"E-government has the potential to improve public services, information transparency, and the engagement of civic participation of the public sector management. This book analyzes the achievement of expectations created by public managers, policy-makers, and stakeholders with regard to the implementation of e-government policies and applications. It also tries to determine whether e-government applications have been introduced as a fad or according to real demands from citizenry and if efforts within e-government have been effective. This book investigates how public managers and policy-makers imagine e-government policies and the impact of those policies on their management and decision-making process through the engagement of citizenry. It is also discusses whether e-government policies are merely procedural improvements that strictly introduce new ways of delivering public services or disclosing public sector information. The book s analysis of the overall expectations on e-government applications makes it of interest to scholars in public administration as well as to policy-makers and stakeholders."--Page 4 of cover

E-government has the potential to improve public services, information transparency, and the engagement of civic participation of the public sector management. This book analyzes the achievement of expectations created by public managers, policy-makers, and stakeholders with regard to the implementation of e-government policies and applications. It also tries to determine whether e-government applications have been introduced as a fad or according to real demands from citizenry and if efforts within e-government have been effective. This book investigates how public managers and policy-makers imagine e-government policies and the impact of those policies on their management and decision-making process through the engagement of citizenry. It is also discusses whether e-government policies are merely procedural improvements that strictly introduce new ways of delivering public services or disclosing public sector information. The book's analysis of the overall expectations on e-government applications makes it of interest to scholars in public administration as well as topolicy-makers and stakeholders.

In the last years, cities are actively developing strategies towards the goal of becoming "smart" with the promise of producing a higher quality of life (QLF) for citizens in the urban environment. This paper seeks to analyze whether smart cities are those with a higher QLF in the urban environment as well as to investigate the smart dimensions that could have an influence on the citizen's perception of QLF. Findings based on a sample of European smart cities indicate that the smart city's promise of increasing the citizen's QLF is true, but it seems to be mainly focused on the outcomes (smart living dimension) and not in other smart dimensions that could be focused on the process to obtain the outcomes (smart governance or smart environment, for example).

L'intérêt des universitaires pour les villes intelligentes et leur gouvernance connaît une croissance rapide, mais la fragmentation dans les approches adoptées complique le débat. Le présent article a pour but de structurer le débat en analysant un recueil de 51 publications et en observant la variation. L'analyse indique que les publications varient dans l'importance accordée (1) aux technologies intelligentes, au personnel intelligent ou à la collaboration intelligente en tant que caractéristiques des villes intelligentes, (2) la perspective transformatrice ou progressive en ce qui concerne les évolutions dans la gouvernance urbaine, (3) l'amélioration des résultats ou un processus plus ouvert pour revendiquer la légitimité de la gouvernance des villes intelligentes. Nous plaidons en faveur d'une perspective globale : la gouvernance des villes intelligentes consiste à imaginer de nouvelles formes de collaboration humaine en recourant aux TIC pour obtenir de meilleurs résultats et des processus de gouvernance plus ouverts. Les recherches sur la gouvernance des villes intelligentes pourraient s'inspirer des études réalisées sur les facteurs de réussite et d'échec en matière de gouvernement électronique et s'appuyer sur les théories sophistiquées en matière d'évolution socio-technologique. Dans le présent article, nous verrons que la gouvernance des villes intelligentes n'est pas une question technologique : la gouvernance des villes intelligentes doit être étudiée comme un processus complexe de changement institutionnel et prendre en considération la nature politique des visions séduisantes de la gouvernance socio-technologique. Remarques à l'intention des praticiens Notre étude permettra aux praticiens de comprendre de manière approfondie les débats actuels à propos de la gouvernance des villes intelligentes. Nous verrons que la gouvernance des villes intelligentes consiste à imaginer de nouvelles formes de collaboration humaine en recourant aux technologies de l'information et de la communication. Les directeurs municipaux doivent bien comprendre que la technologie en soi ne va pas rendre la ville plus intelligente : la construction d'une ville intelligente passe par la compréhension politique de la technologie, une approche processus pour gérer la ville intelligente émergente et une prise en considération des gains économiques et autres valeurs publiques.

PurposeThis study aims to conduct performance and clustering analyses with the help of Digital Government Reference Library (DGRL) v16.6 database examining the role of emerging technologies (ETs) in public services delivery.Design/methodology/approachVOSviewer and SciMAT techniques were used for clustering and mapping the use of ETs in the public services delivery. Collecting documents from the DGRL v16.6 database, the paper uses text mining analysis for identifying key terms and trends in e-Government research regarding ETs and public services.FindingsThe analysis indicates that all ETs are strongly linked to each other, except for blockchain technologies (due to its disruptive nature), which indicate that ETs can be, therefore, seen as accumulative knowledge. In addition, on the whole, findings identify four stages in the evolution of ETs and their application to public services: the "electronic administration" stage, the "technological baseline" stage, the "managerial" stage and the "disruptive technological" stage.Practical implicationsThe output of the present research will help to orient policymakers in the implementation and use of ETs, evaluating the influence of these technologies on public services.Social implicationsThe research helps researchers to track research trends and uncover new paths on ETs and its implementation in public services.Originality/valueRecent research has focused on the need of implementing ETs for improving public services, which could help cities to improve the citizens' quality of life in urban areas. This paper contributes to expanding the knowledge about ETs and its implementation in public services, identifying trends and networks in the research about these issues.