Using online tools to publicize lead service line locations and promote replacement
In: AWWA water science, Band 1, Heft 1
ISSN: 2577-8161
An estimated 6.1 million lead service lines (LSLs) are in use across the United States, posing a significant threat to children's health. Some proactive water utilities provide online tools enabling users to learn what addresses have LSLs. This study examined tools from three Ohio utilities, surveying a sample of Ohio homebuyers and renters to assess the comprehensibility of each tool. Tools varied by whether they included (1) a visual (i.e., map as opposed to database), (2) information about individual properties, and (3) information about both the public and private sides of the service line. Survey respondents demonstrated the greatest understanding of the Greater Cincinnati Water Works map, which featured all three of these elements. When presented with scenarios about purchasing homes with LSLs or with unknown material, respondents overwhelmingly said they would pressure the seller to replace the LSL as a condition of purchase, regardless of the communication tool viewed.