Suchergebnisse

1. The sociologist as movie critic / Dave Randall and Wes Sharrock -- 2. The project as an organisational environment for the division of labour / Wes Sharrock -- 3. Organisational acumen / Peter Tolmie and Mark Rouncefield -- 4. On calculation / John A. Hughes -- 5. Plans and planning : conceptual confusions and empirical investigations / Dave Randall and Mark Rouncefield -- 6. The temporal order of work / Andy Crabtree, Mark Rouncefield, and Peter Tolmie -- 7. Talk : talking the organisation into being / David Martin and Jacki O'Neill -- 8. Meetings and the accomplishment of organization / John Hughes, Dave Randall, Mark Rouncefield, and Peter Tolmie -- 9. Documents / Mark Hartswood, Mark Rouncefield, Roger Slack, and Andrew Carlin -- 10. Text at work : Mundane practices of reading in workplaces / John Rooksby -- 11. Technology / Mark Rouncefield, Roger Slack and Mark Hartswood -- 12. Conclusion : ethnomethodology and constructionist studies of technology / Wes Sharrock and Graham Button.

Bringing together one of the most important bodies of research into people's working practices, this volume outlines the specific character of the ethnomethodological approach to work, providing an introduction to the key conceptual resources ethnomethodology has drawn upon in its studies, and a set of substantive chapters that examine how people work from a foundational perspective. With contributions from leading experts in the field, including Graham Button, John Hughes and Wes Sharrock, "Ethnomethodology at Work" explores the contribution that ethnomethodological studies continue to make to our understanding of the ways in which people actually accomplish work from day to day. As such, it will appeal not only to those working in the areas of ethnomethodology and conversation analysis, but also to those with interests in the sociology of work and organisations.

AbstractBusiness Process Reengineering (BPR) offers one potential and increasingly influential solution to the requirements problem in software engineering by focusing on core processes. In considering an ethnographic study of process modelling, we suggest that BPR approaches "miss something" of fundamental importance in generating requirements – namely the situated work‐practices whereby processes are produced. BPR overlooks the actual work that systems must support if they are to resonate with, and at the same time transform, practical circumstances of use. We outline a strategy for explicating work‐practice for purposes of system design which complements the effort to "reengineer the corporation". Copyright © 2001 John Wiley & Sons, Ltd.

This paper considers the design of technology in domestic, or home, settings. The systems themselves have become increasingly complex and the need for dependable systems correspondingly important. The design problem is concerned less with the creation of new technical artefacts than with their effective configuration and integration. Inadequate understanding of the lived reality of use and user needs is often responsible for lack of dependability. The paper illuminates and highlights some fields for future investigation.

Inspired by a European project, PHEME, that requires the close analysis of Twitter-based conversations in order to look at the spread of rumors via social media, this article has two objectives. The first of these is to take the analysis of microblogs back to first principles and lay out what microblog analysis should look like as a foundational program of work. The other is to describe how this is of fundamental relevance to human-computer interaction's interest in grasping the constitution of people's interactions with technology within the social order. Our critical finding is that, despite some surface similarities, Twitter-based conversations are a wholly distinct social phenomenon requiring an independent analysis that treats them as unique phenomena in their own right, rather than as another species of conversation that can be handled within the framework of existing conversation analysis. This motivates the argument that microblog analysis be established as a foundationally independent program, examining the organizational characteristics of microblogging from the ground up. We articulate how aspects of this approach have already begun to shape our design activities within the PHEME project.