Suchergebnisse

Discusses problems of controlling the efficiency of bureaucratic behaviour. Reviews 2 broad approaches: a general discussion of systemic complications that mitigate against efficiency; and the study of productivity and efforts at instituting program changes which result in more efficient operations. The former is, by nature, a more theoretical and unfortunately less positive statement; the latter more practical and more optimistic. Taken together, it is hoped that the 2 approaches will provide a balanced overview of efficiency as it relates to bureaucratic behaviour. (Abstract amended)