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Substance abuse can have a devastating effect on the social support networks of individuals. This article describes the impact of a comprehensive model of case management on substance abuse treatment clients' perceptions of social support. Social support was defined using a well-documented typology identifying six provisions for social support. The Iowa Case Management Project (ICMP) for Rural Drug Abuse was a randomized clinical trial using a longitudinal design. Clients were recruited from the residential treatment program of one rural Midwestern substance abuse treatment agency and were randomly assigned to one of three experimental conditions that received case management according to a strengths-based model, or to a control group. Client perceptions of social support were measured up to 12 months after treatment initiation. Results indicated that case management positively impacted overall perceptions of social support subsequent to treatment admission, as well as perceptions of support in two of the six provisions of support. Reassurances of worth, which is the recognition of one's competence, skills, and value by others, and attachment, which reflects close emotional bonds with others, were both significantly improved for clients who received case management. However, the effectiveness of case management in improving social support appears to be limited to clients who are married or have significant partners.

Although many substance abuse organizations offer case management services, little is known about clients' satisfaction as consumers of case management services. The purpose of this study was to evaluate consumer preferences regarding the delivery of case management services in a rural substance abuse treatment program. For this study, 120 clients (30 in each of four research conditions) were interviewed about their experiences in the Iowa Case Management Project (ICMP), a field-based clinical trial evaluating a strengths-based model of case management for rural clients in drug abuse treatment. A mixed-method approach evaluated clients' responses from a semistructured interview. Most clients preferred meeting with their case manager in their own home. Clients also stated that they preferred specific characteristics of case management services—namely, convenience, privacy, comfort, and accessibility. Finally, clients wanted more time with their case managers over time. Although clients in drug treatment are not often considered as consumers, we found that client satisfaction with case management services could be studied and that clients appreciated being asked about their experiences. By targeting perceived and actual barriers to meeting with case managers (e.g., availability of transportation), service utilization by clients may be increased along with overall satisfaction.