Suchergebnisse

Helps in constructing a communication based approach to risk communication. This book establishes a message-centered focus to risk communication. It identifies the complex audience expectations for risk messages, and introduces a model of best practices for effective risk communication

"We were gratified and somewhat surprised at the success of the first edition of Theorizing Crisis Communication. Although we believed a summary of crisis theory was important, we also assumed that crisis communication remained a relatively specialized area of communication research. The success of the first edition demonstrated that crisis communication is recognized as a critical area of practice for individuals, organizations, communities, and society at large and is becoming increasingly mainstream. The second edition of Theorizing Crisis Communication reviews a larger body of theory reflective of the continuous growth in crisis communication scholarship. In addition to the discussion of more theories in all chapters, this edition includes new chapters on theory formation, social media, and applications of theory, as well as expanded treatment of technology, resilience, and risk, among others."--

Process approach : take a process approach to crisis communication -- Pre-event planning : engage in pre-event planning for crisis communication -- Partnerships : form stakeholder partnerships with publics -- Public concern : listen to and acknowledge concerns of publics -- Honesty : communication with honesty, frankness, and openness -- Collaborate : collaborate and coordinate with credible sources -- Media access : meet the needs of the media and remain accessible -- Compassion : communicate with compassion -- Uncertainty : accept uncertainty and ambiguity -- Empowerment : communicate messages of empowerment.

The IDEA Model: A best practice for data-driven strategic risk and crisis communication
Professors of Strategic Communication Dr. Deanna D. Sellnow and Dr. Timothy L. Sellnow explore strategic risk and crisis communication using the IDEA Model, a theoretically grounded tool for effective communication. Nearly four decades have gone by since Beck (1986) proclaimed the world as a "global risk society" comprised of multiple ever-present and interacting risks (e.g., ecological, financial, military, terrorist, biochemical, informational). Helsloot and colleagues (2012) argued further that these ever-heightening global risks have created "a new class of adversity" they describe as "mega-crises" that "defy boundaries, limits, neat demarcations, patterned connections and linear consequences" (p. 5). Ultimately, the reality of mega-risks and mega-crises "challenge traditional assumptions and working methods of public authorities, corporate leaders and the public at large" (p. 5), necessitating a need for enhanced risk and crisis communication.

Acknowledgments -- The conceptual foundation -- Defining crisis communication -- Understanding crisis communication theory and practice -- The lessons and practical application -- Lessons on effective crisis communication -- Applying the lessons to produce effective crisis communication -- Lessons on managing crisis uncertainty effectively -- Applying the lessons for managing crisis uncertainty effectively -- Lessons on effective crisis leadership -- Applying the lessons for developing effective crisis leadership -- The opportunities -- Learning through failure -- Risk communication -- Responding to the ethical demands of crisis -- Inspiring renewal through effective crisis communication -- Index -- About the authors

Crisis communication and the public health: integrative approaches and new imperative / Matthew W. Seeger & Barbara Reynolds -- Lessons from the 2001 anthrax attack: a conceptual model for crisis and emergency risk communication / Sandra Crouse Quinn, Tammy Thomas & Carol McAllister -- Tracking the anthrax story: spokespersons and effective risk/crisis communication / Julie M. Novak & M. Scott Barrett -- Insider agroterrorism threat and high reliability in a turkey processing plant / Steven J. Venette ... [et al.] -- When organizational responses to a health crisis are limited: Chi-Chi's and hepatitis A outbreak / Denise Gorsline -- Best practices in public health communication: managing West Nile virus in Arkansas from 2002-2003 / Robert R. Ulmer, Robert J. Alvey & Jennifer Kordsmeier -- Less ambiguity, more hope: the use of narrative in Chinese newspaper reports on the SARS crisis / Min Liu, J.J. McIntyre & Timothy L. Sellnow -- Narratives of crisis planning and infectious disease: a case study of SARS / Robert L. Heath ... [et al.] -- Encephalitis outbreaks and public communication exigencies: a metaphoric analysis / Keith Michael Hearit -- Organizing multiple HIV and AIDS discourses for engaging crisis communication in India / Avinash Thombre -- Applying the crisis and emergency risk communication (CERC) integrative model to bioterrorism preparedness: a case study / Deborah Ballard-Reisch ... [et al.] -- Parallel process model and government preparedness messages: beyond duct tape and plastics sheeting / Timothy Coombs -- Ethics of crisis communication / Scott R. Magee, J. Gregory Payne & Scott Ratzan -- Breaking news and health crises / Mike Lewis

AbstractThis study analyzes BP's crisis communication related to the Deepwater Horizon disaster. Specifically, we observe how an organization whose priorities are misaligned with the ethic of first and second things has a severely limited capacity for delivering a crisis message that resonates with the general public, and especially those most affected by the disaster. Organizational connectedness and Lewis' essays on the ethic of first and second things are discussed and research on virtuous responses to crisis and renewal discourse is highlighted to explain how BP's focus on maximizing profit over safety and the environment stymied their communication efforts. A discourse of renewal is suggested as essential for the organization to regain connectedness post‐crisis.

AbstractBy their nature, risks, and crises create uncertainty. This uncertainty causes both discomfort and confusion for those seeking to protect themselves and their loved ones from the threat at hand. As more information is revealed about a risk or crisis, interacting arguments often coalesce to reveal points or convergence. This exploratory study examined the relationships among message convergence and the desire to seek additional information, source credibility, risk severity, and perceptions of message consistency in response to a notable risk to the food supply. Results indicated that those participants viewing content with high convergence had heightened perceptions of source credibility, risk severity, and message consistency. They did not, however, indicate a need to seek further information. These results suggest that organizations and agencies offering warnings about risks and crises can benefit from message convergence.

The discourse of renewal is an established strategy for crisis recovery. The current analysis examines the role that place plays in postcrisis communication, in general, and the discourse of renewal, specifically. We describe the extent to which place‐bound crises affect the ability of an organization to enact a discourse of renewal. We propose a modification of renewal discourse to include place as a condition that may make the successful enactment of renewal rhetoric more likely. Specifically, we argue that the place of the crisis can be a decisive element in whether or how renewal is enacted. We analyse the case of the Sandy Hook School shooting to explicate the opportunities and challenges of dealing with a place‐bound crisis.