International logistics and one‐stop shopping
In: International journal of physical distribution and logistics management, Band 25, Heft 10, S. 26-44
ISSN: 0020-7527
One‐stop shopping for logistics services has been a popular concept
in theory, but so far has not been very successful in practice. Reviews
the theoretical basis for the concept and reports the findings of a
shipper‐carrier comparison study about one‐stop shopping expectations
for international logistics services. Shows that international shippers
located in the USA rate the expected effects of one‐stop shopping as
positive. Global carrier managers appear to be in tune with these
shippers, although they tend to be somewhat less optimistic about the
effects of one‐stop shopping. Certain shipper characteristics appear
indicative of shipper enthusiasm for adopting the one‐stop shopping
concept. Formulates implications of these findings for global carriers.