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The organization of public service is not free of public critique. The management of complaint is a factor that can improve public service quality. Complaining is important because it is the public's expression that can result from public dissatisfaction with a product or a service. Moreover, to deal with Society 5.0 era, the government should provide a system to solve the problem. Therefore, this research aims to discuss the strategies taken by Surakarta City Government in managing complaint in Surakarta City toward a society 5.0-based public service. This research employed a qualitative research method. Technique of analysis used in this study was content analysis technique obtained through literature review. Based on the result of literature review, it can be seen that some strategies have been taken by Surakarta City Government, including, among others: improving the quality of human resource constituting public apparatuses; making policy; and providing complaining media.

Maladministration still occurs frequently in some Indonesian areas, including Surakarta city. Various maladministration practices should be alleviated in Surakarta City, for the public service process to be performed maximally and thereby not taking the people's basic rights to receive the quality public service. Moreover, technology accessibility is getting higher and Indonesia is prepared for entering into society 5.0 Era expectedly more oriented to human beings (human centered). Therefore, this research aims to discuss the strategy of alleviating maladministration in Surakarta City in the attempt of dealing with Society 5.0 era. Then, this research employed a qualitative research method. The analysis technique used in this study was content analysis obtained through literature review. Considering the result of literature review, it can be seen various strategies applicable to alleviate maladministration in the attempt of dealing with Society 5.0 era: improving the quality of Human Resource; Expanding science research and development field; improving communication and technology infrastructure; discussion between practitioners; applying agile government concept; and the last, commitment, consistency, and collaboration between sectors in the attempt of dealing with Society 5.0.

Tax is the main source of financing for state expenditures in order to improve people's welfare. Given the important role of taxes in the country's economy, in fact, there are still many problems and obstacles that must be faced in collecting local taxes in Indonesia. One of the efforts of the Surakarta City government to overcome this problem is through innovative technology-based local tax services in the form of the Electronic Solo Destination Tax Payment (EPPSON) feature. This study aims to determine the typology of local tax service innovation through EPPSON by using the typology dimension of innovation according to Perry, which consists of product innovation, service innovation, process innovation, conceptual innovation, policy innovation, and systemic innovation. The research method used in this research is descriptive qualitative, data collection techniques through interviews, observation, and documentation. The results showed that in its implementation, EPPSON innovation had met the criteria of product innovation, service innovation, process innovation, and systemic innovation. In addition, the EPPSON innovation has helped overcome local tax problems before the creation of this innovation.

Regional finance has a pivotal role in regional autonomy because regional finance reflects the ability of regions in running the local government. One of the tools to analyze local government financial performance is ratio analysis. The purpose of this study was to determine how the regional financial performance of Sukoharjo Regency in terms of regional autonomy perspective. This research uses descriptive quantitative method. The data used in this research is secondary in the form of financial report data Sukoharjo regency in 2015-2019 were obtained using the time series technique. The analysis results show that the financial performance of Sukoharjo regency is still not optimal. This is indicated by lack of ability to extract local revenue known from the low of DDF ratio, DOF ratio, Fiscal capacity and fiscal effort. Other than that, low independence ratio indicates that the regional dependence on central financial is still high.

The problem the partner (Village Health Forum/VHF) encountered in developing alerted village could be approached from managerial capacity aspect and from the aspect of technical understanding capacity of members' health. Considering the activity of service conducted, it could be explained that the activity focused on improving the members' capacity in managing the institutionalism of VHF (particularly activity management, infrastructure and operating fund); and how the basic health knowledge capacity of VHF members as initiator, facilitator, and motivator supported the public health promotion. The activity of service to public in partner institution included: need assessment, institution capacity development, partnership development, and monitoring and evaluation. The factors affecting the program's smoothness and success were: the factor deriving from VHF administrator/cadre, VHF institution, village government, Health Office/Public Health Center, private sector/company, and society.Keywords: empowerment; Village Health Forum, alerted village

Conflict between members of the pencak silat organization is a conflict phenomenon caused by various sources of conflict involving members of the pencak silat organization so that it creates public security disturbances in the Madiun Regency area. The conflict made the government handle it through various efforts to resolve the conflict. The purpose of this study is to find out how conflict and conflict resolution can be created and run in the Madiun area. The research method is this research using qualitative research methods, which is a type of research that emphasizes drawing conclusions based on the interpretation of a phenomenon or fact. The results showed that the silat conflict that occurred in the Madiun area was more of a horizontal conflict, namely the conflict that occurred only among the fighters in the Madiun area and the cause was due to trivial problems that occurred between the silat fighter and his silat association. Next, to deal with this problem, the local government tries to carry out conflict resolution based on a community governance approach, namely as an integrative and participatory community or community empowerment in the decision-making process. The approach taken by the local apparatus succeeded in reducing the conflict and creating peace, although the resolution of the conflict was not able to eliminate the feelings or desires of the fighters to stop the conflict between them.

High urban vehicle growth rate results in high traffic jam rate and makes the portrait of urban transportation dull. It is a challenge and an opportunity all at once to provide smart mobility system. Smart mobility is a mobility system enabling the arrival at destination through less mobility, move freely, and less travel time. This study aims to find out the implementation strategy in bringing Smart Mobility into Reality. The strategies used were firstly, diversification strategy, the synchronization and cooperation with Central and Provincial governments. Secondly, it is aggressive strategy involving the strategy of applying E-Gov through IT Development, strategy of reinforcing the integration between Transportation modes and strategy of developing Office Strategy Plan referring to Master plan of Smart City. The method employed was qualitative one. Techniques of collecting data used were FGD and data documentation, while data analysis was carried out using A Procedure for Data Analysis. The result of research showed that there is a diversification strategy including providing smart public transportation (BST and feeder) and agglomeration transportation (TransJateng). Meanwhile, aggressive strategy includes 1) the strategy of intensifying the application of e-Gov through and developing IT of public transportation in "buy the service" scheme using TEMAN bus application, 2) strategy of reinforcing integration between Transportation modes in the form of improving accessibility of public transportation (BST) with feeder and agglomeration transportation (TransJateng), and 3) improving smart mobility by improving service quality and accessibility of public transportation.

Public waste has become national problems. As part of solving the problem the management of public waste needs to be comprehensive and integrated so the processed public waste able to provide economic benefits, healthy for people, safe for the environment and not to forget also able to change people's behavior. Governance perspective is involving three pillars: government, private and citizens. In this study this parties were represented by Sragen Regency Government as government, Danamon Peduli Foundation as private and small scale vendors as citizens. All of which were expected to bring effectiveness in empowering waste management unit. Partnership and capacity building are expected to strengthen the knowledge as well as managerial capability and capacity in the traditional market waste management. This article aims to describe the waste management with governance perspectibe in Bunder traditional market, Sragen, Indonesia. Keyword: Empowerment, Capacity building, Governance

Land tenure conflicts in Lombok occured due to social interactions between community and state institutions. These were triggered by the unilateral claims of some of the villagers of Bebidas who acted on behalf of indigenous communities to take back what they believed to be their ancestral land in the Mount Rinjani National Park area. This paper analyzes how stakeholders generated conflict resolution efforts that emphasized inclusive efforts by collaborative action through dialogue based on collaborative governance theory. Data were obtained from interviews with several key informants from various levels of government, as well as members of the Bebidas village community and NGO representatives. Documentation and observation were also carried out to obtain data validity over sustained data collection and analysis process. Findings show that conflict resolution resulted from a long-term process that built up from dialogues involving various stakeholders, which encouraged the emergence of Mutual Agreements and Memorandum of Understanding as milestones to end conflicts. This helped to initiate peaceful relations. Findings suggest that capacity building, promoting awareness, and technical training to support rights and livelihoods on an ongoing basis help to address conflicts rooted in knowledge imbalances. In addition, expanding conservation partnership through community empowerment and ecosystem restoration programs assist in maintaining resources and supporting economic benefits underpin ideals of sustainable longer term uses of the Rinjani.

The purpose of this study was to determine the formulation of innovation "Besuk Kiamat" Population and Civil Registration Office Surakarta City. Data analysis techniques used in this research is triangulation with qualitative descriptive research. The results showed that 1) The creation of the idea originated from the lack of public awareness of the importance of the death certificate, 2) Experiments were done at 5 (five) sub district as a pilot project, 5 (five) sub districtlisted as densely populated areas and prove worthy tested, 3) Determining the feasibility of innovation "Besuk Kiamat" has been carried out by LAN via Drum Up, Diagnose, Design, Delivery and Display, 4) Implementation is done in order to realize accurate data for sustainable development.

Transportation plays an important role in mobility in urban areas. Surakarta City provides Bus Rapid Transit (BRT) transportation system, Batik Solo Trans. This research aims to find out the partnership performed by Surakarta City in public transportation development in partnership governance perspective. Data collection was conducted through interview and documentation. Analysis was conducted using Successful Collaborative Partnership principle from Agarwal, Caiola, and Gibson (2015). The research took place in Surakarta City, particularly in PT. Bengawan Solo Trans, PT. Trans Global Mandiri, Transportation Office, and Technical Executive Unit for Transportation as the organizer of feeder along with Bersama Satu Tujuan Cooperative. The research method used here was qualitative one with descriptive approach. The result of research shows that the principle of Successful Collaborative Partnership is analyzed based on 4 principles: (1) Clear Goals: to improve public service safely, comfortably, and affordably to the public; (2) Clear Roles: Government contributes to formulating policy, funding "buy the service" program, licensing, and providing public transportation infrastructure. The private is the operator responsible fully for public transportation management; (3) Trust: Surakarta City government trusts fully the private to perform cooperation, to provide and to manage Batik Solo Trans and feeder bus service; and (4) Commitment: Government and Private are committed mutually to providing transportation infrastructure, managing, maintaining, and operating public transportation.

Political neutrality in bureaucracy is facing new challenges in the digital era. Due to its easiness in expressing someone's political views, social media has been chosen by people to be actively involved in politics, including government officials. Public administration scholars believe that to maintain its professionalism, government officials should ethically take a clear distance from practical politics. In order to maintain such professionalism in offline world is easier than in online one. Even though online political activity of government official is apparent, very limited studies had conducted in the area. This study aim is to portray the online political activity of government official by using Indonesian 2019 election as the case study. A datamining from social media is used to collecting the data. Content analysis by using both quantitative and qualitative approach is used for analysing the data. Data is first captured using datamining and then quantitatively displayed using descriptive statistics. Qualitative analysis is conducted for gaining the identity of government officials in certain social media accounts. The result indicates that some government officials were unable to maintain its political neutrality. Further discussion on how political neutrality might challenge administrative ethics is discussed in the full paper.