Suchergebnisse

This study aims to investigate the psycho-social factors responsible for the formation of perception about the job environment. The descriptive research design is used to carry out this study. The study's independent variables include 'Communication with superiors', 'Group or collective tasks' and 'Informal groups at workplace'. The study established that psycho-social factors positively affect the trust environment of the workplace. Also, mutual trust level mediates between three independent variables (psycho-social factors) and perceived job environment. The implication of this study is primarily for the management of the business process outsourcing (BPO) and knowledge process outsourcing (KPO) sectors. The study highlights that an environment of trust with frequent and informal communication helps to build positivity in the minds of employees. Management can work on these fronts to improve employee retention strategies. Efforts should be made to embrace the activities, which strengthen the trust environment at the workplace.

<em>Knowledge management is the process of retrieving, protecting, using and managing the available knowledge. It has gained huge importance in the Business world especially in the corporate sector. It is recognized tool for the effective decision making and attaining competitive advantage. As the educational institutions hold the prime responsibility of effective creation and successful dissemination of the knowledge, it is viewed that the knowledge management practices have greater application to the educational institutions. The objective of the paper is to understand the process, application and role of knowledge management in educational institutions. The paper tries to explore the review of literature on the knowledge management in general and its application to institutes of higher education in particular. </em>