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PurposeThis paper aims to investigate to what extent core, technical and social components of relationship value influence customer satisfaction and loyalty in the high technology business to business (B2B) markets.Design/methodology/approachSeven attributes of a high-technology buyer-seller relationship are identified representing the core, technical and social nature of relationship value. A conceptual model is proposed in which customer satisfaction mediates between the relationship value components and the two aspects of customer loyalty – attitudinal and behavioural. The empirical study is conducted in India employing 127 high technology customers. Structural equation modelling and path analysis is used to test the hypothesized linkages and examine the impact of different components.FindingsTechnical and social components of value influence customer satisfaction to a greater extent than the core components. Whilst behavioural loyalty is more driven by core components, attitudinal loyalty is more influenced by the social component. Satisfaction mediates the links between relationship value components and the two aspects of loyalty.Research limitations/implicationsFuture research could test the modelled linkages in different countries and using larger samples and investigate the supplier perspective.Practical implicationsThe paper provides useful implications for high tech product suppliers to improve their relationship with their customers. Suppliers must develop collaborative product/technology development projects and explore opportunities for personal relationships/rapport building with their customers, whilst delivering a quality product at a competitive price.Originality/valueTo the best of the authors' knowledge, the paper is the first in B2B literature to provide an insight of how the different components of relationship value vary in influencing satisfaction and loyalty in a high technology B2B buyer-seller relationship.

It is over six decades that democracy has been in action in India. Our greatest positive achievement has been that we have survived as a democratic nation. In India, representative democracy calls for a system of choosing representatives of the people. Although every election in itself is very important yet Lok Sabha elections are important in the sense that these are held all over India and decide the destiny of the government of county. Therefore, the whole process right from the notification of elections to the declaration of results remains very interesting. Every state has to play important role in sending its representatives to the Parliament Reputation of candidates, the image of the ruling party, state ruling party's performance, core issues, factors at play and other non-political issues vary from state to state. Keeping this in view, a modest attempt has been made in this paper to analyse the outcome of Lok Sabha elections 2009 in the state of Punjab. Adapted from the source document.

This chapter presents the information derived from the stakeholder interviews, guided by the conceptual framework presented in Chapter 3. The first section describes the major actors and their interests as well as their political resources and strategies, with the exception of the major political parties, which are discussed in Chapter 9. The second section identifies major discourse coalitions and describes their belief systems and discourses. The third section reflects on the extent to which policy learning across coalitions has taken place or could take place. This information provides the basis for an analysis of the political feasibility of different reform options and strategies, which is presented in Chapter 11. ; PR ; IFPRI1 ; EPTD

This chapter derives policy implications from the analysis presented in the previous chapters. The section "Reform Options" presents policy options that address the different problems associated with electricity supply to agriculture. The section "Evaluating Reform Options" assesses the political feasibility of the different options, based on the description and analysis presented in Chapters 9 and 10. ; PR ; IFPRI1 ; EPTD

Whereas in India fertilizer policy is the responsibility of the federal government, electricity policy is a joint responsibility of the central government and the states. This chapter provides an overview of the two states that have been selected for the empirical analysis of electricity supply to agriculture: Andhra Pradesh and Punjab. ; PR ; IFPRI1 ; EPTD

This chapter describes the political processes related to electricity subsidies, power-sector reforms, and irrigation- and groundwater-management policies. ; PR ; IFPRI1 ; EPTD

PurposeThe study investigates whether the customer experience, satisfaction and continuance intention interrelationships in mobile banking services vary across Generation (Gen) Y and Gen Z consumers.Design/methodology/approachThe data were collected using online surveys from 224 Gen Y and 238 Gen Z mobile banking users. The study uses the partial least squares structural equation modelling (PLS-SEM) technique and an asymmetrical analytical approach through fuzzy set qualitative comparative analysis (fsQCA) to examine the effects of five experience dimensions (pragmatic, usability, affective, sensory and social) and satisfaction on continuance intention.FindingsWhilst Gen Z values pragmatic and affective experiences more than Gen Y and assigns less importance to usability experience (Uxp), both PLS-SEM and fsQCA did not find any significant impact of sensory experience (Sxp) in any cohort. In contrast, fsQCA suggests that social experience could play a significant role for specific segments within both generations. Furthermore, PLS-SEM demonstrates a greater impact of satisfaction on continuance intention for Gen Y than for Gen Z.Research limitations/implicationsThe sample consists of high/middle-income urban consumers in one country. Future research could investigate low-income and semi-urban/rural consumers and consumers living in other countries.Practical implicationsBanks must recognise the diversity within and between Gen Y and Gen Z, adopting a segmented user experience approach. Users within each generation may prioritise distinct aspects of the mobile banking app and understanding the specific differences between Gen Y and Gen Z preferences is crucial.Social implicationsEncouraging mobile banking users to engage in community-driven financial initiatives can inspire non-users, promoting digital financial inclusion.Originality/valueTo the best of the authors' knowledge, this study is the first to compare the customer experience-based psychological patterns of continued mobile banking use in Gen Y and Gen Z.

This chapter compares the political economy of fertilizer supply and electricity supply to agriculture in India with the goal of determining the extent to which the policies in these two subsectors of agricultural policy are driven by similar political forces and to assess how such similarities influence the prospects for agricultural-policy reform in India. ; PR ; IFPRI1 ; EPTD

Reforms of fertilizer subsidies and electricity supply to agriculture face different political challenges. As Chapter 7 shows, there are only a couple of methods, primarily technical, for addressing fertilizer reform that are unlikely to face political resistance. In electricity supply, a range of reform options may be adopted without significant political resistance, as outlined in Chapter 11. In both cases, several strategies may be used to overcome the political challenges of policy options that are likely to meet political resistance. The first section of this chapter discusses strategies that have been attempted and analyzed in the literature on the politics of economic reforms in India. The second section discusses strategies that could move beyond current reform efforts. The third section deals with the role of research-based knowledge, which is equally important for both types of political strategies. ; PR ; IFPRI1 ; EPTD

This monograph has analyzed why so few political solutions to the problems of fertilizer supply and to the "electricity-groundwater conundrum" have emerged after more than a decade of reform efforts. With regard to fertilizer supply, the study concentrated on why the GoI has not been able to reduce or better target the fertilizer subsidy despite several attempts. The study shows that the ability to raise farmgate prices is constrained by coalition politics and by political representatives of owners of medium-sized and large farms. The government has also been unable to target the subsidies more narrowly at small and marginal farmers because of opposition from owners of medium-sized and large farms and logistical problems perceived to be associated with the change. The study also shows that reform of the policy framework for production and distribution of fertilizers has failed because of the presence of a strong coalition consisting of the fertilizer industry, the MoCF, and the MoA, which has successfully argued that policy reform would reduce India's self-sufficiency in fertilizer production and therefore its food security. The advocates for change in policy are fewer and less articulate and consistent in their message. Finally, the reform of fertilizer subsidies has been stymied by the inadequate supply of natural gas in India. ; PR ; IFPRI1 ; EPTD