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Literature on social entrepreneurship provides a limited understanding of how to generate social value. The article expands on a "learning with the market" approach for developing a framework, explaining how social entrepreneurs can manage, get engaged with, form, and create (new) markets for co-creating social value and transformation. The applicability and implications of the framework are examined through a case study of a social restaurant (Mageires). Data collected from various restaurant stakeholders (customers, employees, suppliers, owners/founders, and other business partners) identified three market capabilities for generating social value and change: network structure (building networks with various stakeholders), market practices (e.g. institutionalization of "new currencies" for conducting economic transactions, adoption of ethical, flexible, and all inclusive recruiting practices), and market pictures (e.g. use of a common terminology and performance metrics and generation of stakeholders' dialogues for creating intersubjective meanings).

PurposeThe purpose of the paper is to show that research on the internet's impact on B2B inter‐firm relations is limited, while findings are anecdotal and sometimes contradictory. This study investigates inter‐firm relations amongst Business Travel Management (BTM) firms and their clients by examining the impact of online BTM solutions on the creation and reinforcement of relational bonds.Design/methodology/approachThe paper shows that two major approaches were combined for examining inter‐firm relations: economic (transaction costs economics) and socio‐psychological (social exchange; inter‐organisation; and industrial network) theories. A model illustrating the interrelations amongst the use of online BTM solutions, two structural (communication, dependence) and two social bonds (trust, satisfaction) was proposed for investigating the impact of online BTM solutions on BTM‐clients relations. Data were gathered from a convenience sample of BTM managers in the UK, Greece, and Cyprus and 194 usable responses were analysed using structural equation modelling.FindingsThe paper finds that the impact of online BTM solutions on trust, satisfaction and dependence was not confirmed. However, the hypotheses reflecting the interactions between structural and social bonds were supported, which confirmed the mediating impact of internet‐enabled communication on fostering inter‐firm relations.Research limitations/implicationsIn this paper the sample is convenient, while data are gathered only from the buyer‐traveller perspective. Larger scale, cross‐industry studies that also combine buyers' and sellers' perspectives are required.Practical implicationsThe paper shows that the internet's ability to foster relational bonds was found to be dependent on its exploitation for enhancing inter‐firm communications. When using the internet for enhancing clients' relations and satisfaction, firms should exploit the internet's communication tools and identify clients' information needs for customising the communications' content.Originality/valueThe paper sees that the internet's impact on forming relational bonds and building B2B relations in the BTM context has not been previously researched.

Despite the great investments in information and communication technologies (ICT), research has not persuasively established corresponding productivity increases, while many studies have also found no significant relationships between productivity and ICT. However, several shortcomings have been identified in past studies, e.g. measurement errors, redistribution of impacts, ICT mismanagement. This study proposes a methodology for assessing the ICT productivity impact that overcomes these shortcomings. The methodology is tested in a dataset of three star hotels in the UK by using data envelopment analysis, a non‐parametric technique. Findings revealed that productivity gains do not accrue from ICT investments per se, but rather from the full exploitation of ICT networking and informalization capabilities. Suggestions regarding the effective and productive configuration and management of ICT applications are provided.

Part I: Introduction -- Chapter 1. Thriving in wine tourism through technology and innovation: a survival or a competitiveness need? -- Part II: Technology and Wine tourism -- Chapter 2. Social Media, Wine Tourism and an Emerging Destination: A Case Study of Southern Sweden -- Chapter 3. Social media influencers, content and tourism: A study for the Swan Valley wine region -- Chapter 4. Design factors of mobile app in wine tourism: creating customer value through the whole wine tourism journey -- Chapter 5. Wine tourists' mobility through mobile apps: A lost bet? -- Chapter 6. Tracking wine tourists' movements using GPS: evidence from the Bairrada wine route, Portugal -- Chapter 7. Wine tourism next-gen: A case study of a virtual reality implementation in a wine cooperative in France -- Chapter 8. Riverland on the Verge: Promoting International Wine Tourism through virtual reality in Riverland, South Australia -- Chapter 9. The future of the wine tourism experience: the potential of smart(er) winescapes? -- Part III: INNOVATION AND WINE TOURISM -- Chapter 10. FOMENT: Promoting technology acceleration and adoption in the Australian and international wine tourism industry -- Chapter 11. Innovation, Collaboration and Wine Tourism in Canada's Okanagan Valley: The British Columbia Beverage Technology Access Centre -- Chapter 12. Business awards and wine tourism: a source, spur and transfer of innovation -- Chapter 13. From Winemaking to Wine tourism: A Business Model Innovation. The Role of Value in Business Model Trajectory -- Chapter 14. «Fishing» for winemaking perfection in cloudy waters Underwater wineries: innovation genius or another marketing trick? Implications on wine & food tourism -- Chapter 15. Phygital innovations for wine tourism during the COVID-19 Pandemic: the case of the Jurançon Wine Cooperative in South West France -- Part IV: EPILOGUE -- Chapter 16. « Improvisational » Wine tourism an alternative model of deploying technological changes -- Index.

International Cultural Tourism: management, implications and cases provides a comprehensive exploration of the management, operations and marketing of cultural tourism attractions and resources in a global context. Topics explored include: * For the first time, an evaluation of the use and transformational impact of global media and new ICT in the management and marketing of cultural tourism attractions and resources. * The changing nature of the global cultural tourism marketplace (including demand, supply, product development and political changes). * Consumer behaviour, profiles and motivations of cultural tourists. * Environmental performance, management and wider issues of social and cultural sustainability. Written by a team of contributors from Australia, Hong Kong, UK, US, Canada, Mexico, Portugal, South Africa and Finland, this text provides a thoroughly global insight into the issues and techniques involved in the successful management and marketing of cultural attractions. * An overview of the way in which cultural tourism resources and attractions are managed and marketed in a global context. * Analysis of the demand, profiles and motivation of tourists * An investigation of the transformational and dynamic impacts of new technologies on cultural resources and products * International contributor team provide case studies from first-hand experience and research.

Purpose
This paper aims to provide a critical reflection on the management of experiences in hospitality and tourism (H&T). The paper investigates the evolution of experience research, while discussing the emerging challenges and opportunities for management.

Design/methodology/approach
The study adopts a critical and reflective approach for providing future directions of experience research. Three major fields are identified to discuss advances, challenges and opportunities in experience research: conceptualization and dimensions of experiences; relational network for experience management; and theoretical and methodological approaches.

Findings
The paper proposes a mindset shift to guide experience research, but also to redirect and research thinking and managerial practices about the role of experiences in the economy and society. This proposed humanized perspective to experience research and management is deemed important given the contemporary socio-economic, environmental and technological challenges of the environment.

Research limitations/implications
This paper identifies a set of theoretical and managerial implications to help scholars and professionals alike to implement the humanized perspective to experience research. Implications relate to conceptualization, relational network and theoretical and methodological approaches in experience research.

Originality/value
This study critically assesses research challenges and opportunities around customer experience management (CEM) in H&T contexts. This reflective and critical look at customer experiences not only informs future research for advancing knowledge and practice but also proposes a mindset shift about the role and nature of CEM in the society and economy.

Research has not investigated the use of competitions-hackathons as a citizen engagement tool to motivate and activate citizen's engagement in entrepreneurship driving sustainable tourism development. This paper fills in this gap by using the SHARE Challenge as a case study. SHARE is a competition-based crowdsourcing project launched by the Government of South Australia aiming to engage citizens in sharing economy entrepreneurial ventures. The competition received 88 eligible ideas from different stakeholders, and the study conducted a content analyses of these ideas for investigating the profile of the citizens and the type of the sharing economy ideas that were inspired by the SHARE. Tourism was found to be the sector attracting most of the submitted ideas for starting-up a sharing economy entrepreneurial venture aiming to make sustainable use of tourism resources. The findings provide evidence on how SHARE has 'educated', inspired, and activated the citizens to engage in sustainable entrepreneurship. ; peerReviewed

1. Introduction: Wine destination management and marketing: critical success factors -- 2. Understanding the wine tourist markets' motivations, travel constraints, and perceptions of destination attributes: a case study of winery visitors in Sardinia, Italy -- 3. Wine tourist's perception of winescape in Central Otago, New Zealand -- 4. The image of a wine tourist and impact on self-image congruity -- 5. Seeking the typical characteristics of wine tourists in South Greece -- 6. Motivations of wine travellers in rural Northeast Iowa -- 7. E- Storytelling and wine tourism branding: insights from the "Wine roads of Northern Greece" -- 8. Building a wine tourism destination through coopetition: the business model of Ultimate Winery Experiences Australia -- 9. Developing and branding a wine destination through UNESCO World Heritage listing: the case of the Mount Lofty Ranges Agrarian Landscape -- 10. Effects of the World Heritage Label in Champagne Region -- 11. Wine and Food Events: experiences and impacts -- 12. Pouring new wines into old wineskins? Sub-regional identity and the case of the Basket Range Festival -- 13. Wine Tourism: balancing core product and service dominant strategies -- 14. Wine Tourism Experiences and Marketing: the case of the Douro Valley in Portugal -- 15. Managing and marketing wine destinations with and through art: a framework for designing wine experiences -- 16. Developing a destination within a destination: The d'Arenberg Cube, the iconic monument of experiences that synergise wine, tourism and art -- 17. Georgian wine museum is making a strategic decision -- 18. How to Design a Wine Museum: Insights from La Cité du Vin in Bordeaux -- 19. "OINOXENEIA": A wine tourism event in Aigialeia, Peloponnese -- 20. Life cycle of wine routes: North Portugal's perspective -- 21. Wine routes and tourism potential in Turkey -- 22. Wine trails in the Czech Republic -- 23. Supporting tourists' mobility in wine destinations: the hop-on hop-off bus in Swan Valley, Western Australia -- 24. Seeking Differentiation: Queensland Australia's 'Strangebird Wine Trail' -- 25. Wine Industry and Wine Tourism Industry Collaboration: A Typology and Analysis -- 26. Wine plus Tourism Offers: It is not all about wine. Wine Tourism in Germany -- 27. The future of wine tourism in the Okanagan Valley: a Delphi method survey -- 28. Wine Tourism in South Africa: Valued Attributes and Their Role as Memorable Enticements -- 29. Wine tourism destinations across the Life-Cycle: A qualitative comparison of Northern Greece, Peloponnese and Crete -- 30. Wine tourism in an emerging destination: the Côte Chalonnaise, Burgundy -- 31. Importance of Tasting Room Activities and Staff Training in Emerging Wine Regions: the Case of Northern Virginia -- 32. Wine Tourism and Regional Economic Development: Of Mimesis and Business Models -- 33. Positioning the Current Development of China's Wine Tourism Destinations: A Netnography Approach -- 34. The role of networks, synergies and collective action in the development of wine tourism: The case of 'Wines of Crete' -- 35. Economic impacts of a developing wine tourism industry in Iowa -- 36. A vehicle for destination development? The case of the Wolfville Magic Winery Bus -- 37. Metsovo as a wine tourism destination -- 38. Epilogue - An ecosystems framework for studying wine tourism: actors, co-creation processes, experiences and outcomes

Intro -- Contents -- Introduction -- Big Data: The Oil of the New Tourism Economy -- Scope and Structure of the Book -- Content of the Book -- 1 Composite Indicators for Measuring the Online Search Interest by a Tourist Destination -- 1.1 Introduction -- 1.2 Literature Review -- 1.2.1 Tourism and Statistical Information -- 1.2.2 Consumer Behaviour in Tourism, the Internet and Google Trends -- 1.2.3 Indicators and Web Analytics Strategy -- 1.3 Methodology -- 1.3.1 Theoretical Framework -- 1.3.2 Selection of Primary Indicators -- 1.3.3 Selection of Search Terms and Geographical Locations in GT -- 1.3.4 Transformation, Weighting and Aggregation of Primary Indicators -- 1.3.5 Data Collection from GT -- 1.3.6 Validation and Reliability of Indicators -- 1.4 Results -- 1.4.1 Search Interest of Foreign Markets for Tourism in Portugal -- 1.4.2 Validation and Reliability of Composite Indicators -- 1.5 Discussion -- 1.6 Conclusion -- References -- 2 Developing Smart Tourism Destinations with the Internet of Things -- 2.1 Introduction -- 2.2 Big Data and Smart Connectivity -- 2.3 The Internet of Things for Tourism -- 2.4 Summary -- References -- 3 Big Data in Online Travel Agencies and Its Application Through Electronic Devices -- 3.1 Introduction -- 3.2 Theoretical Framework -- 3.3 Methodology -- 3.4 Results -- 3.4.1 OTA Webpage -- 3.4.2 Registration -- 3.4.3 Filters -- 3.4.4 Hotels Offered in the Search Results -- 3.4.5 Booking Process -- 3.4.6 Customer Experience -- 3.5 Big Data Challenges in OTAs -- 3.6 Discussion -- 3.7 Conclusions -- References -- 4 Big Data for Measuring the Impact of Tourism Economic Development Programmes: A Process and Quality Criteria Framework for Using Big Data -- 4.1 Introduction -- 4.2 Economic Development Agencies: Functions, Information Needs and Measurement Trends -- 4.2.1 Functions.

Cover -- Title Page -- Copyright Page -- Contents -- List of Figures -- List of Tables -- List of Contributors -- List of Abbreviations and Acronyms -- Introduction -- PART 1 WEB 2.0: STRATEGIC AND OPERATIONAL BUSINESS MODELS -- 1 Introduction to Part 1 -- 2 Web 2.0 and Networks in Wine Tourism: The Case Studies of greatwinecapitals.com and wineandhospitalitynetwork.com -- 3 Web 2.0 and Customer Involvement in New Service Development: A Framework, Cases and Implications in Tourism -- 4 'Creating the Buzz': Merchant City (Glasgow) Case Study -- 5 Examining Hotel Managers' Acceptance of Web 2.0 in Website Development: A Case Study of Hotels in Hong Kong -- PART 2 WEB 2.0: APPLICATIONS FOR MARKETING -- 6 Introduction to Part 2 -- 7 Theoretical Models of Social Media, Marketing Implications, and Future Research Directions -- 8 Riding the Social Media Wave: Strategies of DMOs Who Successfully Engage in Social Media Marketing -- 9 National DMOs and Web 2.0 -- 10 Arizona Meeting Planners' Use of Social Networking Media -- 11 Web 2.0 and Pricing Transparency in Hotel Services -- 12 Blogs: "Re-inventing" Tourism Communication -- PART 3 WEB 2.0: TRAVELLERS' BEHAVIOUR -- 13 Introduction to Part 3 -- 14 Travellers 2.0: Motivation, Opportunity and Ability to Use Social Media -- 15 Use and Creation of Social Media by Travellers -- 16 Users' Attitudes Toward Online Social Networks in Travel -- 17 An Exploration of Wine Blog Communication Patterns -- 18 The Effect of E-Reviews on Consumer Behaviour: An Exploratory Study on Agro-Tourism -- PART 4 WEB 2.0: KNOWLEDGE MANAGEMENT AND MARKET RESEARCH -- 19 Introduction to Part 4 -- 20 Knowledge Management and Web 2.0: Preliminary Findings from the Greek Tourism Industry -- 21 Blog Content for Competitive Advantage: Lessons Learned in the Application of Software Aided Linguistics Analysis

AbstractTourism and hospitality crisis communication research (THCCR) has produced a large corpus of literature with a disparate set of themes since 1980. Few studies have traced the growth of crisis communication in tourism research. In this paper, we attempt a state‐of‐the‐art examination of the growth and development of THCCR by adopting a quantitative bibliometric approach. The analysis traces the development of the social, intellectual and conceptual structures of the field along with its thematic evolution. The analysis reveals three dominant clusters of themes, namely: crisis communication and social media; tourism, crisis and disaster and crisis management and COVID‐19. The findings provide several theoretical and practical implications. The study concludes by providing directions for future research.

Tourism's unknown yet plausible future / Albert Postma -- Science fiction : a theoretical lens and methodological approach for re-imagining tourism futures / Ian Yeoman, Una McMahon-Beattie and Marianna Sigala -- Science fiction and the future of tourism / Ian Yeoman and Una McMahon-Beattie -- The future, the Devil and the deep blue sea / Felicity Picken -- Prosuming existential authenticity in dystopian spaces / Peter Robinson -- Space tourism : science fiction becoming a reality? / Annette Toivonen -- A life without limits : design, technology and tourism futures in Westworld / Leon Gurevitch -- Harry Potter and the future of tourism / Ina Reichenberger -- Wildlife tourism in 2150 : uplifted animals, virtual and augmented reality and everything in-between / Giovanna Bertella -- Tears in the rain : tourism in the world of Blade runner and Total recall / Peter Bolan -- Destination of the dead : the future for tourism? / Mairead McEntee, Ruairi McEntee, Una McMahon-Beattie and Ian Yeoman -- Holidays with Inspector Maigret : mixed reality adventures as value drivers in future tourism / Stephean Bingemer -- Digital destinations and avatar tourists : a futuristic look at virtual reality tourism and its real world impacts / Daniel Guttentag -- The 'safety bubble' and the future of enclave tourism / Cecilia de Bernardi -- The coming of the fugue and the blind tourist? / Stuart Reid and Richard Ek -- Technological frontiers : from the Wild West myth to the dystopia of the Westworld's post-human theme park / Jane Lovell and Sam Hitchmough -- The future of music concerts and tourism in dystopian times / Daniel Wright -- Exclusion tourism : sci fi and subjunctive plays in apocalyptic destinations from Chernobyl to Plymouth, Montserrat / Magdalena Banaszkiewicz and Jonathan Skinner -- Hotel anthropocene / Martin Gren and Emily Höckert -- Developing a theoretical framework of science fiction and the future of tourism : a cognitive mapping perspective / Ian Yeoman, Una McMahon-Beattie and Marianna Sigala.