Suchergebnisse

Perbedaan model pelayanan Askes setelah berlakunya Undang - undang BPJS (Badan Penyelenggara Jaminan Sosial) no 24 tahun 2011, yang terdiri atas BPJS Kesehatan dan BPJS Ketenagakerjaan. Khusus untuk Jaminan Kesehatan Nasional (JKN) akan diselenggarakan oleh BPJS Kesehatan yang implementasinya dimulai 1 Januari 2014. Secara operasional, pelaksanaan JKN dituangkan dalam Peraturan Pemerintah dan Peraturan Presiden, antara lain: Peraturan Pemerintah No.101 Tahun 2012 tentang Penerima Bantuan Iuran (PBI); Peraturan Presiden No. 12 Tahun 2013 tentang Jaminan Kesehatan dan Peta Jalan JKN (Roadmap Jaminan Kesehatan Nasional). Jenis penelitian normatif dan menggunakan pendekatan konseptual, analisis yang digunakan adalah Structural Equation Modeling (SEM). Metode ini dipilih karena SEM dapat menjelaskan hubungan antar variabel teramati (observed variables) dengan varibel-variabel laten melalui indikator indikatornya. Sehingga dapat disimpulkan sebagai berikut: Peserta Askes lebih mudah untuk mendapatkan pelayanan ditingkat pertama maupun di tingkat lanjutan. Pada dasarnya pelayanan BPJS berjenjang dari tingkat pertama (Puskesmas, klinik, praktek dokter keluarga, RS kelas D pratama) setelah dari tingkat pertama tidak teratasi baru di rujuk ke tingkat lanjutan (rumah sakit/dr. spesialis), kecuali dalam kondisi darurat peserta BPJS bisa langsung datang ke Rumah sakit. Untuk saran sebagaimana pelayanan Askes selama ini sudah cukup baik mengingat sekarang Askes sudah berubah menjadi BPJS maka pelayanan yang selama ini diterima peserta Askes untuk tetap sesuai prosedur yang selama ini ada bisa di pertahankan.Kata Kunci: Perbedaan, Pelayanan, Kepuasan The difference in the Askes service model after the enactment of the BPJS Law (Social Security Administering Body) no. 24 of 2011, which consists of BPJS Health and BPJS Employment. Especially for the National Health Insurance (JKN) will be held by BPJS Health whose implementation will begin on January 1 2014. Operationally, the implementation of JKN is set out in Government ...

As a public organization that provides services to the community, the Palu City Land Office through its apparatus is required to always improve its performance in providing its services to the community, because the demands of democratization and recognition of human rights will give rise to strong demands on the performance of services provided by agencies. the government through its apparatus to the public. The purpose of this study was to determine the performance of the State Civil Apparatus in land registration services at the Land Office of Palu City, Central Sulawesi Province. This type of research is descriptive, with the number of informants involved as many as 6 informants, which for determining the informants using Purposive Sampling techniques. In addition, in the data collection technique in this study through observation, interviews, and documentation. With the method of data analysis with three steps, namely data collection, data reduction, data presentation, and draw conclusions. From the results of the research, it is known that the performance of the State Civil Apparatus in the land registration service at the Palu City Land Office in Central Sulawesi Province is considered to be running poorly, this is due to the existence of several problems found by researchers regarding the performance of apparatus in the agency in the land registration service in The Palu City Land Office, while these problems are aspects of quantity, quality, and timeliness.

The Management Information System (MIS) in Higher Vocational Education such as Polytechnics functions to coordinate and monitor the planning, implementation, and evaluation of education activities, especially at the study program level. The current MIS serves BAAK's data and information needs, reporting for internal management and providing PD-DIKTI Database. MIS has not fully served the needs of internal customers. The aim of this research is to describe in depth the process of planning and evaluating MIS at the study program level. This research is limited to MIS academic services and support preparation for study program's accreditation of BAN-PT. The theoretical study is supported by theological foundation of Al Qur'an and Hadits, the philosophical constructivism and the theory of Total Quality of Management (TQM). This research uses a qualitative descriptive approach, explore deeply into the data and information needs for students, lecturers, study program, and BAAK. The informant involved internal Polban namely BAAK's person, head of department and study program, lecturers and students, reviewing statute documents, strategic plans, academic regulation, laws and government's regulations related to polytechnic's management. This research reveals that the current MIS program is not based on customer's needs yet by paying attention to business processes in planning, implementing, and evaluating teaching and learning process. MIS in implemented stage solely for BAAK needs, does not yet serve data needs for study programs, lecturers and students, including not yet supports the preparations of program study's accreditation by BAN-PT. Customers are still difficult to get the information needed. The results of the evaluation show that there is a gap between data and information due to several inhibiting factors and a management system that is not yet based on complete data. The novelty of this research is MIS which is integrated with the current management system. MIS is designed comprehensively, not partially on ...