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Discusses some issues related to the networking of an institution and presents the results of a field study. Institutions are bound not only to profit‐making but also to values and norms which shape their everyday lives; the introduction of computer technologies into institutional environments requires legitimization, not only in terms of time and money spared but also in terms of the perceived appropriateness of the new technological tools with respect to institutional goals. However, computer networks are not fixed objects, impermeable to the characteristics of the organizations in which they are introduced and used. On the contrary, they are configured by their users, to be adapted to their social environments. The field study, observed how members of an institution struggled to make sense of the introduction of a new computer network, and found that the final move in the process of legitimization was made by the institution itself, through a "committee for information technology", which produced a normative artifact defining the official policy of the institution negotiating the new computer infrastructure.

Funding Information: Acknowledgments. This work was supported by the European Union Seventh Framework Programme (grant agreement no 601139) and the Italian Ministry of Education, University, and Research (MIUR) PON AIM project (id: AIM1875400-1, CUP: B74I18000210006). Publisher Copyright: © 2021. All Rights Reserved. ; This paper introduces a design framework for mixed reality urban exploration (MRUE), based on a concrete implementation in a historical city. The framework integrates different modalities, such as virtual reality (VR), augmented reality (AR), and haptics-audio interfaces, as well as advanced features such as personalized recommendations, social exploration, and itinerary management. It permits to address a number of concerns regarding information overload, safety, and quality of the experience, which are not sufficiently tackled in traditional non-integrated approaches. This study presents an integrated mobile platform built on top of this framework and reflects on the lessons learned. ; Peer reviewed