Suchergebnisse

ABSTRACTThis study examines the role of individual difference variables in opportunistic claiming after service failure. Drawing on research in the conflict literature, social value orientation (SVO) and conflict style are investigated as possible influences. The results suggest that both SVO and conflict style impact the amount claimed and opportunistic behavior. This research provides additional insight into why claiming behavior varies even when consumers have the same experience. Copyright © 2013 John Wiley & Sons, Ltd.

Using data from 1,080 study participants, this study simulates a hiring scenario in which personality measures are used to screen candidates for a hypothetical expatriate (expat) position. On the basis of recent research indicating that selected "big five" personality variables are related to expat assignment success, an expatriate composite score was computed‐based on NEO personality inventory and Hogan personality inventory scale scores. Across these two personality instruments, four samples, and eight selection ratios, a greater proportion of women versus men are consistently "selected". Statistical tests confirm that the use of personality criteria results in gender being significantly associated with selection outcomes. These results are consistent with arguments that women are dispositionally advantaged with respect to international assignments. These findings contrast sharply with extant evidence indicating that women hold relatively few expat positions.