Suchergebnisse

AbstractThe benefits of managing companies through a process‐based approach are well recognized in the business literature and in many corporate contexts. However, there is a limited discussion on how to practically design and develop an organization based on processes. This paper aims to address this relative 'gap' in the literature by presenting the case of a recent international joint venture in the regional jet industry. In the following paper, we present a story of organization design based on the identification and description of the core process model of the company, with a specific focus on customer service activities. Based on interviews and direct observation at the field site, this paper shows the main steps undertaken to define the process taxonomy levels and to describe process elements, along with a discussion of the relationships with the business model components of the company. The paper provides practical value as it provides practical insights relating to the start‐up of a new company driven by a process‐based approach. Copyright © 2010 John Wiley & Sons, Ltd.

Novel ideas are the key ingredients for innovation processes, and Idea Management System (IMS) plays a prominent role in managing captured ideas from external stakeholders and internal actors within an Open Innovation process. By considering a specific case study, Lecce-Italy, we have designed and implemented a collaborative environment, which provides an ideal platform for government, citizens, etc. to share ideas and co-create the value of innovative public services in Lecce. In this study the application of IMS with six main steps, including: idea generation, idea improvement, idea selection, refinement, idea implementation, and monitoring, shows that this, remarkably, helps service providers to exploit the intellectual capital and initiatives of the regional stakeholders and citizens and assist service providers to stay in line with the needs of society. Moreover, we have developed two support tools to foster collaboration and transparency: sentiment analysis tool and gamification application.