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ABSTRACT A government institution engaged in service delivery, especially health services, consumer satisfaction a benchmark of the success of the institution. As more and more customers are satisfied with the services of an institution, more and more consumer visits to use the services of the service provider can ultimately increase the revenue of the company. This study analyzed the effect of service quality variables, price and facility determination on patient satisfaction at Malang District General Hospital. The questionnaires were filled by 86 patients who came to the Malang District General Hospital, and the data were processed using multiple linear regression using SPSS version 11.5 software. The result showed that service quality, price and facility have significant effect either partially or simultaneously on patient satisfaction. Besides, the results of this study indicate that service quality has a dominant influence on patient satisfaction in Malang District General Hospital.

The study titled "The study of the influence of the use of information systems and employee competence on the performance of employees in the Board of Industry and Trade Fakfak Regency ", was conducted with the aim to know how the influence of the application of management information systems to employee performance in the Department of Industry and Trade in Fakfak Regency.The research was conducted by survey the use of management information system, the application of competence and its effect on employee performance. Survey is done by observation method and comprehensive interview to respondent. The number of respondents is 40 people who are also employees in Department of Industry and Trade in Fakfak Regency, the data obtained through the questionnaire is then analyzed with the help of SPSS vers 11.5 program. Based on the result of the research, it can be seen that the application of management information system significantly influence the performance of employees at Department of Industry and Trade in Fakfak Regency, with regression coefficient 0,650 (p-value = 0.000). Employee competence significantly affects the performance of employees at Department of Industry and Trade in Fakfak Regency, with a regression coefficient of 0.679 (p-value = 0.000). This shows that the competence of employees, will drive the performance of government agencies directly by 67.9%. Implementation of management information system and employee competence together significantly affect the performance of employees at Department of Industry and Trade in Fakfak Regency of 68.1%.

An increasing advanced civilization requires educational institutions to be more adaptive. This challenge is realized by revising the 2013 curriculum, which integrates higher-order thinking skills. This study aims to describe the cognitive dimensions of higher-order thinking in textbooks on the aspects of analyzing (C4), evaluating (C5), and creating (C6). This study used descriptive qualitative method. The data source used in this study is the Indonesian language textbook for Class XI SMA published by Erlangga. Data collection techniques in this study are content analysis, reading and note-taking techniques. The data validity technique in this study used theoretical triangulation and expert judgement. The data analysis technique used an interactive data analysis model. The results of this study showed that in the Indonesian language textbook XI grade published by Erlangga, there were 170 questions that lead to the cognitive dimension of high-level thinking dominated by analyzing skills of 63 with a percentage of 37.06%, 55 questions evaluating with a percentage of 32.36%, and 52 questions of creating skill with a percentage of 30.59%. In general, the form of questions in the book is dominated by description questions and a few multiple choices. Even though it is presented with multiple choice questions, it does not eliminate the cognitive element of high-level thinking skills. Type of multiple choice questions can be used to assess low to high levels of cognition.

Character education is an effort to reinforce character values to create Indonesia's golden generation. This study aimed to describe and explain the educational value of goodness and responsibility character in the novel of Guru Aini. The data in this study are data on the values of character education in the form of dialogue quotes, sentences, and paragraphs in novels. The data source is the novel Guru Aini by Andrea Hirata. The data collection technique which is used is documentation techniques with reading, recording, and assessment activities. The validation technique used theory triangulation and data triangulation. The data analysis technique used an interactive model analysis technique which includes three components, namely: (1) data reduction; (2) data presentation; and (3) drawing conclusions. The results showed that the novel contains the educational value of good character related to giving, such as giving appreciation, forgiveness, knowledge, and goods. Meanwhile, the educational value of the responsibility character reflected that a more responsible attitude as a teacher and a student. The novel of Guru Aini can be used as a media for giving the values of character education.

This study analysed the problems caused by the patriarchal culture and the Javanese women's effort to get their existence in society. The novel Para Priyayi by Umar Kayam was one of the literary works that was thick with Javanese culture. This study used the theory of existentialist feminism Simone de Beauvoir (De Beauvoir, 1949). The result of this research was the Javanese female characters in the novel Para Priyayi by Umar Kayam experienced injustice due to the patriarchal culture. However, Javanese women leaders made efforts, so they could bring out their existence in the private and public. The existence raised by Javanese female figures in the form of women can become someone who can become an intellectual woman.

This research aims to determine and describe the relevance of the study of prophetic feminism in the Scappa per Amore duology by Dini Fitria with literature learning in senior high schools. This research is a descriptive-qualitative research to explain a problem with word description. The data in this research were collected using literature review and interview techniques. The research data were sourced from the literature and manuscript interviews. The results of the interview serve as the primary data in this research while the literature was used as the secondary data. The informants in this research were Indonesian language teachers in senior high schools in Indonesia. Meanwhile, the data were analyzed using Miles and Huberman's interactive analysis model which consists of four stages namely data collection, data reduction, data presentation, and conclusion drawing. The results show that there is relevance between the study of prophetic feminism in Dini Fitria's Scappa per Amore duology and the literature learning in senior high schools in terms of three aspects; they are 1) the study of prophetic feminism is suitable with the material in basic competence of interpreting the author's view; (2) the study of prophetic feminism in the duology novel Scappa per Amore can be used as a teaching material in learning literature; and 3) the study of prophetic feminism influences scientific activities in senior high schools.

The objectives of this research are to describe and explain (1) the process of writing anecdote text based on the 2013 Curriculum and its 2016 revision conducted by the teachers of Indonesia Language subjects in class X SMK Negeri 1 Gondang Sragen, (2) the existing obstacles in the process of writing anecdote text of the 2013 Curriculum and its 2016 revision in class X SMK Negeri 1 Gondang Sragen, and 3) the teachers' efforts to overcome the obstacles encountered in the process of writing anecdotal text based on the 2013 Curriculum and its 2016 revision in class X SMK Negeri 1 Gondang Sragen. This qualitative research used a case study approach. The data sources in this research were events (the process of writing anecdote text), informants (teachers and students), and documents (the syllabus and lesson plan). The results show that the implementation of learning to write anecdotal text based on the 2013 Curriculum and its 2016 revision needs a more in-depth assessment in order to improve planning, implementation, and assessment. It is also based on the encountered obstacles occurred in the learning processes. Thus, the implementation of the 2013 Curriculum and its 2016 revision is in line with the concepts and regulations of the government. This is also implied for the achievement of national education objectives. Penelitian ini bertujuan untuk mendeskripsikan dan menjelaskan pembelajaran menulis teks anekdot Kurikulum 2013 revisi 2016 yang dilakukan oleh guru mata pelajaran bahasa Indonesia di kelas X SMK Negeri 1 Gondang Kabupaten Sragen, kendala-kendala, serta upaya-upaya yang dilakukan oleh guru. Penelitian kualitatif ini menggunakan pendekatan studi kasus. Sumber data penelitian ini adalah peristiwa pembelajaran menulis teks anekdot, informan (guru dan siswa), dan dokumen (silabus dan RPP). Hasil penelitian menyimpulkan bahwa implementasi Kurikulum 2013 revisi 2016 pada pembelajaran menulis teks anekdot masih membutuhkan pengkajian lebih mendalam supaya dapat meningkatkan perbaikan implementasi, baik dari perencanaan, pelaksanaan, maupun penilaian mengingat masih sering adanya kendala-kendala yang dijumpai dalam pembelajaran. Dengan demikian, implementasi Kurikulum 2013 revisi 2016 yang sejalan dan selarasdengan tata konsep dan peraturan yang sudah ditentukan pemerintah dapat terwujud, juga berimplikasi pada ketercapaian tujuan pendidikan nasional.

This study discusses novel ecranization study to the film Melbourne Rewind. In this study that every ecranization or change of literary works such as novels that turn into films there is a reduction, changes in variations and additions that are like words in novel literary works, that writing becomes a form of moving images in a film consisting of plot, characters and setting. The purpose of this study is to describe the subtraction, change of variations and additions contained in the novel to the film Melbourne Rewind. The research method used is descriptive qualitative method. The approach used is the ecranization approach. Data were collected by reading, recording and analyzing documents from novels to films. The results of this study indicate that in the study of ecranization from novels to films, there are changes, additions and subtractions consisting of plot, setting and characters.

This study aims to describe the education value of religious character in Assalamualaikum Beijing novel by Asma Nadia. The method which is used in this research is descriptive qualitative method. The data source in this research is Assalamualaikum Beijing novel by Asma Nadia. The data in this study is the education value of religious character in Assalamualaikum Beijing novel by Asma Nadia. The data collection techniques in this study used documentation study techniques. The validity of the data in this study used theoretical triangulation technique. The data analysis technique in this study used interactive data analysis techniques. The results of the study found that the education value of religious character in Assalamualaikum Beijing novel by Asma Nadia is a form of religious relationship between humans and God, including piety, prayer, repentance, and tauhid. The form of the religious value of human relations includes affection and kindness. The results of this research can be used as a media to strengthen the religious character of students through literary learning.

The aim of this study is to describe and explain: 1) lesson plan of writing news text via the internet; 2) the implementation of learning to write news text via the internet; 3) obstacles encountered in learning to write news text via the internet; and 4) the effort of the students to solve obstacles they faced when learned to write news text via the internet in the COVID-19 pandemic era. This study is descriptive qualitative that conducted in the class VIII MTs N 1 Surakarta. Source of the data of this study were from: (1) indonesian language teachers and students of class VIII as an informant and (2) documents such as syllabus, lesson plan, and textbooks as the learning media and material in the process of teaching and learning Indonesian language. This study uses purposive technique to collecting the data. Data collecting technique used as follows: 1) interview and 2) document analysis. The result of this study were 1) lesson planning of writing news text via internet in the COVID-19 pandemic era of class VIII has running good; 2) the lesson of writing news text via internet in the COVID-19 pandemic era was conducted in a good way; 3) the obstacles in the learning process were separated as three kinds as follows: a) the students' psychological unpreparedness in facing distance learning, b) students have lack of interest and motivation to follow the learning process via internet, and c) students were the different levels of understanding abilities; 4) there are four efforts to overcome the obstacles. First, the collaboration between the material and the interesting learning media. Second, teacher gave some games such as online quiz. Third, students tried to find information and review the material. Fourth, teacher gave opportunities for students to ask questions.

Currently, dehumanization had occurred in all aspects of people's lives. This caused in many action of crimes against humanity committed by unscrupulous members of society who were not based on morals and religion. The decline in the values of humanization could not be ignored. Therefore, it was necessary to have a solution to overcome it. One of the efforts to overcome this dehumanization was through literary works, namely novels. Because in the novel the author presented an inspiring story with imaginative language, so that the reader was immersed in the novel's story. In addition, the novel contained many values of life that could serve as examples for ethical behavior through the stories of the characters. This study aimed to describe and explain the prophetic ethics of humanization in the novel of Merindu Baginda Nabi by Habiburrahman El Shirazy. The method used in this research is descriptive qualitative method. The data source in this research was Merindu Baginda Nabi novel. Data collection techniques in this study by using documentation study techniques. The validity of the data in this study used the theoretical triangulation technique. The data analysis technique in this study used interactive data analysis techniques. The results of the study found that there are four forms of humanization prophetic ethics found in the novel, namely maintaining brotherhood, seeing someone completely or totally, removing hatred, and eliminating forms of violence. The results of this research could be used to strengthen the character of human values for the nation's next generation of people who were starting to fade.

This research aims to explain and describe the values of cultural education contained in the Canting novel by Arswendo Atmowiloto and the Canting novel by Fissilmi Hamida. This research is a qualitative descriptive research with all citations related to the purpose of the research as the object of research. The data were collected using content analysis. They were then analyzed using interactive analysis techniques. The results of the analysis obtained from this research are Canting novels, both by Arswendo Atmowiloto and by Fissilmi Hamida, have similar educational values that teach to always obey and respect culture in terms of three elements, namely (1) rules in life related to marriage and the position of women, (2) action activities related to language patterns, performing traditional ceremonies and accepting fate, and (3) human products including canting and clothing used by Javanese for marriage. The difference is that Arswendo Atmowiloto's Canting presents the priyayi culture which has a tradition of not saying much, but actively holding meetings to develop Javanese culture. Meanwhile, in the Canting novel by Fissilmi Hamida, it explains that various batik motifs from Yogyakarta and gending kodhok ngorek are the results of human works.

This study aims to describe the folklore of Ki Bodronolo and examine the educational value contained in it so that it is useful for people, especially people of Karangkembang village, Alian Disctrict, Kebumen Regency, and the educational environment especially for teachers and students. This is a descriptive qualitative study using content analysis method. There are two aspects analyzed. They are the folklore of Ki Brodonolo, the educational value of the folklore of Ki Brodonolo, and the relevance of the folklore of Ki Brodonolo in the literature learning in junior high school. From the study, it can be concluded that: the folklore of Ki Brodonolo contains various educational value which are moral educational value, custom/tradition educational value, religious educational value, and heroic educational value. In addition, the folklore of Ki Madusena Astrabaya is also relevant as a literature learning material for junior high school students.

Small and Medium Enterprises (SME) brass foundry in Ngawen Sidokarto, District of Godean, Sleman, Yogyakarta mostly produced cow necklace accessories (klonthong) and jathilan accessories (klinthing). Te industry and business management are arranged within the scope of family. Te products are relatively low in quality and its market share is limited and tend to be traditional. Tis condition is caused by the weak knowledge of the management and the method of casting metals and metal science. Brass casting methode, that was used at IKM partner, is casting with mold of sand or soil. Tis process requires the making process of sand molds, that is removed afer the brass solidify. For large quantities products, this process is inefcient and takes a long time. It would require a more efcient and faster method in the production process. Method of sand casting and ceramics have been used by SMEs cast brass in Yogyakarta, however it has many disadvantages in terms of increased productivity and quality as well as the expansion of product applications. Te permanent mold casting of iron is a casting method which has many advantages over other methods, but the use for SMEs has not been applied in the SME of cast brass. Te permanen mold casting methods was introduced to SME partners. Tis replaces the sand mold materials and molding sand. It is expected the casting process is faster because the mold can be used for a large number of products. Te results show that the application of the technology results in products with precision and consistent in shape and size. Community Service of UGM with Appropriate Technology has also collaborated with Industry and Trade service of Yogyakarta donation of production machinery for making permanent mold. It can be concluded that the application of permanen mold in the brass foundry industry improve the product precision and the speed of produsction.

This research aims to understand the philosophical meaning of Malay pantun used in the tradition of 'makan nasi hadap-hadapan' (face-to-face meal sharing) in Malay community weddings. The research method employed in this study is qualitative descriptive with a literary anthropology approach. The data sources for this research are the pantun used in the 'makan nasi hadap-hadapan' tradition. Data collection techniques encompass recording, observation, note-taking, and interviews. The data were subsequently analyzed using an interactive analysis model. The findings of this research regarding the philosophical meaning of Malay pantun in the tradition of 'makan nasi hadap-hadapan' include serving as a vessel or means of communication, providing advice to the bride and groom, and strengthening family relationships, which will be further discussed in this study.