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"Food Safety Policy: Transnational, Hybrid, Wicked" published on by Oxford University Press.

This article refines Lipsky's assertion that lacking resources negatively affects output performance. It uses fuzzy-set Qualitative Comparative Analysis to analyse the nuanced interplay of contextual and individual determinants of the output performance of veterinary inspectors as street-level bureaucrats in Switzerland. Moving 'beyond Lipsky', the study builds on recent theoretical contributions and a systematic comparison across organizational contexts. Against a widespread assumption, output performance is not all about resources. The impact of perceived available resources hinges on caseloads, which prove to be more decisive. These contextual factors interact with individual attitudes emerging from diverse public accountabilities. The results contextualize the often-emphasized importance of worker-client interaction. In a setting where clients cannot escape the interaction, street-level bureaucrats are not primarily held accountable by them. Studies of output performance should thus consider gaps between what is being demanded of and offered to street-level bureaucrats, and the latter's multiple embeddedness. Adapted from the source document.

This article refines Lipsky's assertion that lacking resources negatively affects output performance. It uses fuzzy‐set Qualitative Comparative Analysis to analyse the nuanced interplay of contextual and individual determinants of the output performance of veterinary inspectors as street‐level bureaucrats in Switzerland. Moving 'beyond Lipsky', the study builds on recent theoretical contributions and a systematic comparison across organizational contexts. Against a widespread assumption, output performance is not all about resources. The impact of perceived available resources hinges on caseloads, which prove to be more decisive. These contextual factors interact with individual attitudes emerging from diverse public accountabilities. The results contextualize the often‐emphasized importance of worker–client interaction. In a setting where clients cannot escape the interaction, street‐level bureaucrats are not primarily held accountable by them. Studies of output performance should thus consider gaps between what is being demanded of and offered to street‐level bureaucrats, and the latter's multiple embeddedness.

This article theorises how behavioural public administration can help improve our understanding of frontline policy implementation. The human factors that characterise policy implementation remain undertheorised: individual variation in policy implementation is dismissed as mere "noise" that hinders predictability in policy implementation. This article aims to fill this gap. We provide a model for street level decision-making which outlines the role of heuristics and biases in frontline workers' allocation of resources and sanctions. Based on an analysis of the behavioural and street-level bureaucracy literature, we present 11 testable propositions that point to predictable patterns in the ways that bounded rationality influences policy implementation and outcomes. Heuristics can help hard-pressed frontline public service workers to make decisions but may also produce social inequity or inefficient or ineffective service. Therefore, we need to improve understanding of biases that are common among frontline workers in order to inform the development of appropriate mitigation strategies, such as de-biasing or even 're-biasing' (nudging).

"Qualitative Comparative Analysis (QCA) in Public Administration" published on by Oxford University Press.

Rising immigration rates in Western Europe concur with increasing anti‐immigrant attitudes. While assessments of welfare eligibility in the United States demonstrably hinge on how public servants perceive different racial groups as deserving, we know less about ethnically motivated discrimination in the European context. This paper argues that Switzerland is a critical case for studying such developments. It combines social construction theory and the deservingness heuristic to analyze how social constructions of Swiss natives and immigrants influence 90 disability benefits insurance procedures. Findings reveal that immigrants are perceived as less deserving and less powerful than Swiss applicants. Thus, Swiss welfare workers do not allocate welfare benefits independently of an applicant's nationality. Our results raise fundamental questions about the equal treatment of welfare applicants in times of rising immigration and anti‐immigrant attitudes. The feed‐forward effects of social constructions imply longer‐term consequences for good administrative practices and society that require scholarly attention.