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AbstractCommunication skills are fundamental to social work, yet few studies have directly evaluated their impact. In this study, we explore the relationship between skills and outcomes in 127 families. An observation of practice was undertaken on the second or third meeting with a family. Practice quality was evaluated in relation to seven skills, which were grouped into three dimensions: relationship building, good authority and evocation of intrinsic motivation. Outcomes at approximately six months were parent-reported engagement (Working Alliance Inventory), Goal Attainment Scaling (GAS), an eleven-point family life satisfaction rating, the Family Environment Scale and General Health Questionnaire and service outcomes from agency records including children entering care. Relationship-building skills predicted parent-reported engagement, although good authority and evocation had stronger relationships with outcome measures. Where workers visited families more often, relationships between skills and outcomes were stronger, in part because workers had more involvement and in part because these families were more likely to have significant problems. The relationship between skills and outcomes was complicated, although the findings provide encouraging evidence that key social work skills have an influence on outcomes for families.

The gap between the theory and the practice of working with Black and minority ethnic groups presents an ongoing conundrum for social work. This exciting textbook presents a new theory based on a rich understanding of the constraints and creativities of practice. Taking a transformative approach, this accessible textbook presents evidence from both academics and practitioners. Contributions draw on real-life practice scenarios and present case studies to illustrate the many dimensions of working in a diverse society, encouraging students and practitioners to form innovative solutions to service delivery. Covering practice themes including risk, co-production, interpreting, multi-disciplinary working and personalisation, this is vital reading for all students in social work, and practitioners undertaking continuing professional development