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The concept and practice of civic service is deeply rooted in America's past, present, and future, and has been a featured component of recent presidential agendas. Yet despite ongoing debates about the methods and values of civic service, no recent book has systematically analyzed the effectiveness and outcomes of service programs in America. Civic Service: What Difference Does It Make? presents a thorough, research-based evaluation of public service programs in the United States. Divided into four key parts, this groundbreaking volume presents original information not found anywhere else

Social science research contains a wealth of knowledge for people seeking to understand collaboration processes. The authors argue that public managers should look inside the "black box" of collaboration processes. Inside, they will find a complex construct of five variable dimensions: governance, administration, organizational autonomy, mutuality, and norms. Public managers must know these five dimensions and manage them intentionally in order to collaborate effectively.

One of the most ambitious and simultaneously most controversial programs of Bill Clinton's presidency is AmeriCorps, the national service program authorized in 1993 by the National and Community Service Trust Act. This article presents findings from an examination of the community-building effects of the AmeriCorps program in five communities. We focus our attention on AmeiCorps' impact on local community-based organizations by examining change in the capacity of the organizations in which AmeriCorps members work and in the degree to which AmeriCorps has fostered interorganizational cooperation to achieve community goals. We conclude with a discussion of the findings and ways to enhance AmeriCorps' community-building potential.

This article conceptualizes and measures collaboration. An empirically validated theory of collaboration, one that can inform both theory and practice, demands a systematic approach to understanding the meaning and measurement of collaboration. We present findings from a study that develops and tests the construct validity of a multidimensional model of collaboration. Data collected using a mail questionnaire sent to 1382 directors of organizations that participate in a large national service program provides the basis for a higher order confirmatory factor analysis. The model that emerges from this analysis demonstrates an overall close fit with the empirical data and the high, standardized gamma coefficients estimated in the model confirm that five key dimensions contribute to an overall construct of collaboration. The primary purpose of this research was to stimulate interest in measurement of collaboration and refinement of the model. As such, we present a detailed description of the analytical process, identify areas that affect interpretation of the data (such as possible selection bias), and propose areas for future research. We believe this effort to conceptualize and measure collaboration offers a foundation for further research. Adapted from the source document.