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Business education is growing in popularity, resulting into greater responsibility for us as educators shaping the future leaders of the World. The current research makes an attempt to answer an emphatic impudent question facing all B‐school educators—How do we humanize future business leaders to avoid leadership failures. The researchers feel the solution lies in traditional but powerful model of Service learning experience. The outcome of Service learning experience is measured with vast empirical survey carried out with two‐stage sampling with 270 target responses considering seven variables in the proposed hypothetical model. DEMATEL analysis has been used to build Nature and intensity and Threshold matrix and a model depicting Causality. EFA and CFA were carried out to understand the suitability of the proposed model. Finally, hypotheses were tested using hierarchical regression analysis. DEMATEL analysis reveals Self‐efficacy (SE) and Civic participation (CP) as dimensions having the highest degree of relationship with other dimensions, and the highest impacted dimension is attitude to help others. Moreover, inter‐mediation influence is also the highest among SE and CP as per resultant model built. Hierarchical regression analysis reveals all hypotheses in proposed model are accepted at 95% level of confidence. The objective of measuring traditionally discussed outcomes like attitude toward helping others, self‐efficacy toward service, civic participation has been balanced with untraditionally discussed issues like Business educations role in addressing social issues, linkage with real world, business and career development, and projected future behaviors like continuing community services.

In a democratic country like India, citizens expect quality public services, from the government. The information technology‐enabled versions of public services cannot be an exception. In order to develop strategies leading to increasing levels of satisfaction of the citizens, the quality of the services should be analyzed. For efficient and effective public service delivery, many countries all over the world attempt to develop the transparent and accountable online system to bring the citizen's faith in governance. The present study attempts to check that does the e‐service quality of the online grievance redress portal satisfy the student users. Dimensions and construct of the proposed model were extracted from literature, a survey was conducted by employing a questionnaire, soliciting inputs from 677 respondents. Partial least squares structural equation modeling (PLS‐SEM) modeling was used to drive the results. Results indicates that security and privacy, is the utmost significant dimensions for student satisfaction as it helps to develop trust in the online e‐governance system to bring satisfaction that increases the usage of the grievance portal It is followed by reliability and delivery of quality of information. The demographic variable, gender observed to be not having a significant relationship with the students' satisfaction concerning e‐government services. The limitations and future research scope of the study are also presented.