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We examine Hong Kong's role in the modernization of manufacturing industries in Mainland China and its province of Guangdong. Hong Kong's role has evolved from trading intermediary to low-cost mainland manufacturer to provider of key business, fnancial, and supply chain services.

Proposes a pragmatic approach to product costing. The approach involves two stages, namely the preparatory stage and the production stage. In the preparatory stage, standard routings are first extracted from existing products. A generic activity hierarchy is established according to the analysis of standard routings, where cost drivers for each activity are identified and summarized by appropriate Cost‐related Design Features (CDFs). Then the Maynard Operation Sequence Technique (MOST) is employed to analyze each operation of standard routings to determine the associated standard time. Historical cost data are analyzed to induce the relationships between the CDFs and standard time, namely Time‐Estimating Relationships (TERs). By allocating plant‐wide overhead costs to standard routings, the unit price of standard time is established to indicate Cost‐Estimating Relationships (CERs). A library of material costs is also summarized from existing products. In the production stage, CDFs are first induced from the schematic of a new design. Then a "dummy process plan" for this design can be inferred and used to retrieve the associated TERs to determine its time estimate. Once a standard time has been estimated, CERs can be applied to compile the total product cost by adding the estimated material costs. A case study conducted in an electronics enterprise is also reported.

Mass customization aims at satisfying individual customer needs while keeping mass production efficiency. This paper discusses the employment of concurrent engineering for realizing mass customization. Concurrent design for mass customization (CDFMC) is put forward by extending the traditional boundaries of product design to encompass a larger scope spanning from sales and marketing to distribution and services. In addition, CDFMC advocates designing product families instead of individual products. The paper develops a concept of product family architecture (PFA) to support CDFMC via assisting different functional departments within a manufacturing enterprise to work together cohesively. The rationality of CDFMC lies in synchronizing market positioning, soliciting customer requirements, increasing commonality in product designs, and enhancing manufacturing scale of economy.

The growing importance of the service sector in almost every economy in the world has created a significant amount of interest in service operations. In practice, many service sectors have sought and made use of various enhancement programs to improve their operations and performance in an attempt to hold competitive success. As most researchers recognize, service operations link with customers. The customers as participants act in the service operations system driven by the goal of sufficing his/her added values. This is one of the distinctive features of service production and consumption. In the paper, first, we propose the idea of service operations improvement by mapping objectively the service experience of customers from the view of customer journey. Second, a portraying scheme of service experience of customers based on the IDEF3 technique is proposed, and last, some implications on service operations improvement are given.